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13 results found

  1. My cleaner is working with 2 Agencies and whenever she logs in to the Service Provider Portal, she encounters an error. It turns out that Hostfully hasn't supported a Service Provider having more than one Agency relationship.

    7 votes

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    0 comments  ·  Service Provider Portal  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Give Service Providers, specifically cleaners, the ability to report to the agency any issues with a previous guest and be able to provide pictures and estimates of remediation, within Hostfully, so that they are all linked, instead of having to do this outside Hostfully.

    5 votes

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    received  ·  0 comments  ·  Service Provider Portal  ·  Flag idea as inappropriate…  ·  Admin →
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  3. It would be super useful to have an at-a-glance view of all booked services. At present, it is very easy to miss a service, since service provide notifications do not work correctly.

    This could either be a calendar style view, or an addition to the logistics report.

    3 votes

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    1 comment  ·  Service Provider Portal  ·  Flag idea as inappropriate…  ·  Admin →
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  4. We are legally required to tax services and Add-ons, however, the service provided portal does not allow us to add taxes. Currently we're having to manually build taxes into our pricing for services & Add ons, then our accountant's have to break that information out when the reconcile accounts.

    In a perfect world, each property would have a "services tax rate" option, that would apply to any services booked for that property.

    2 votes

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    received  ·  0 comments  ·  Service Provider Portal  ·  Flag idea as inappropriate…  ·  Admin →
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  5. From our cleaners
    the list of "jobs" is now in date order (hoorah!) BUT is reverse date order and there's no way to load additional pages, so I can currently only see bookings from Oct 9, 2023 to Oct 9, 2022.
    More..."Hostfully doesn't let me sort at all 😆 But organized by date rather than by unit (and dates all mixed up within each unit grouping) is a step up. Once we can see all visits in this view I'll be able to see all notes, but for now the list only includes the 90 or so cleans furthest way…

    2 votes

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    received  ·  0 comments  ·  Service Provider Portal  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Need the ability to change the cleaning fee for weekdays and weekends and cannot be the same for the whole week.

    1 vote

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    1 comment  ·  Service Provider Portal  ·  Flag idea as inappropriate…  ·  Admin →
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  7. It would be great to create a Mid-stay clean that could be done easily by adding the time-specific trigger for job creation.

    in our example, we offer a mid-stay clean for guests who stay more than 7 days.

    18 votes

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    4 comments  ·  Service Provider Portal  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Sometimes Cleaner 1 is not available to clean Unit A. When I look at Unit A's calendar for "June", I want to be able to assign some of the cleans to Cleaner 1 and some assigned to Cleaner 2. I don't believe this is possible.

    29 votes

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    3 comments  ·  Service Provider Portal  ·  Flag idea as inappropriate…  ·  Admin →
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  9. At the moment cleaners have to scroll through endless jobs that can't be sorted in any way to access a specific job note - what would be amazing is to just click on the job in the calendar and show the details of the clean there.

    3 votes

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    1 comment  ·  Service Provider Portal  ·  Flag idea as inappropriate…  ·  Admin →
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  10. As a PM or a Service provider, I would service provider portal to show the number of pets on the Jobs tab and the Calendar tab, along side the number of guests. It will help the Service provider plan and prepare better for the cleaning.

    (stacy@condochicago.com)

    1 vote

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    1 comment  ·  Service Provider Portal  ·  Flag idea as inappropriate…  ·  Admin →
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  11. When a job is scheduled, Service Provider/Cleaner gets email with option to View, Accept or Decline.
    Currently, only when the Accept option is chosen, will an email generate to give the PM get a notification.

    Can you please add a function so PM's receive an email when a Service Provider "Declines" a job ?
    Why? So PM's can assure the job is assigned or reassigned appropriately. When many properites & jobs scheduled, how do we check declined and unassigned jobs?

    Part 2: Can support add a function /section that displays "Declined and Unassigned jobs?

    12 votes

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    2 comments  ·  Service Provider Portal  ·  Flag idea as inappropriate…  ·  Admin →
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  12. "Notes" or "Additional Information" fields in such areas as Edit Provider, Owner under Edit Properties, etc. Other fields that would be helpful here would be an additional phone field (Office vs. Cell). Website address would also be nice.
    These fields would be to enter useful information on provider services, hours, etc.
    Likewise, for the Owner tab, entering additional information on multiple owners, owner requests, etc

    7 votes

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    3 comments  ·  Service Provider Portal  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Currently, if you create 2 jobs on the same date, there is no way to find the 2nd job. Only one job shows up on the date in the calendar view and there is no list view.

    Also, something indicating job status (accepted or pending) on the calendar view would be awesome. Thanks

    9 votes

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    2 comments  ·  Service Provider Portal  ·  Flag idea as inappropriate…  ·  Admin →
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