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185 results found

  1. It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
    Less clickings and save more time.

    50 votes

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  2. Have an option to select: Only send if the guest hasn't left a review yet

    12 votes

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  3. Have a Custom Template email (discounted ski lift ticket) go to incoming guests but ONLY for winter bookings, for example

    I thought a complex condition would work IF the email could go out 31 days prior to arrival for guests booked for All Properties between Dec 1 and April 15, every year (the ski season in our ski resort town).

    6 votes

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  4. At the moment, system template "VRBO Alternative Payment Link" only fires for Vrbo guests if the transaction fails due to 3DS2 error (the error in Hostfully order: Your card was declined. This transaction requires authentication). I want this template to fire for failed Vrbo transactions due to other errors (insufficient funds, card declined)

    6 votes

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  5. On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    68 votes

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  6. Currently, Hostfully does not support vertical ratios in the email templates, so the vertical property image is cropped in a system template (Booking Payment Confirmed).

    6 votes

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  7. Hello! I suggest adding the option to enable/disable triggers. Currently, it's quite inconvenient as you can only adjust or delete them. But having the ability to turn them on or off would be helpful. Sometimes, it's necessary to temporarily disable a trigger.

    15 votes

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  8. I want to have the option, if the guest cancels their booking. The associated message should stop/be deleted.

    6 votes

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  9. I would like to be informed when there's an error in my Email settings because it leads to many failed triggers and messages

    4 votes

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  10. As a VRM, I want to have a variable to populate number of pets in the template to send to my cleaners.

    15 votes

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  11. Be able to have the Government ID as a required field on the Pre-Arrival From, and not requiring the Government ID country and the Government ID number fields.

    6 votes

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  12. Set a complex trigger for "X" time after booking confirmation

    12 votes

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  13. I would like to know if its possible to have templates that I can chose when sending the reservation when they can book at pay Credit card and when I request they pay through wire/zelle as some guests I dont want to have them pay Via CC as some guests dont want to pay the CC fee. How do I set it up

    2 votes

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  14. There are some repeat guests where we already have their ID and/or their proof of residency documents.

    For returning guests or guests who have already sent us the information (eg via email or WhatsAPP prior to a direct booking), we don't want to automatically ask them to send the information again on the pre-arrival form.

    19 votes

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  15. 2 votes

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  16. Be able to add "property is" filter to all triggers so they can be set up better for messaging owners.

    2 votes

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  17. We have guest that has booked multiple rooms all under one contact. is there a way we can limit the barrage of automated messages she will receive. consolidating all the booking reservations into only one message?

    2 votes

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  18. Sometimes people need the new message in inbox to be sent to specific team members by property.

    2 votes

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  19. It’s confusing to see agency messages are listed under Guest messages, etc. Please sort the system templates to appear within the correct categories.

    2 votes

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  20. We currently have to resend links to most BDC guests as the current links to the pre arrival form and damage deposit don't work-especially when try from a mobile as the links are broken.

    2 votes

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