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  1. My Guests usually encounter an error when they click on the link to view their reservation details. As it turns out, it's because they haven't claimed their Hostfully account (to log in to the Guest Portal).

    As a guest, I should be able to register for guest portal access from the Booking Payment Confirmed email template if iI don’t have an account already so that I can access the link to view the reservation details.

    20 votes

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    received  ·  0 comments  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  2. As a PM I would like to have my text messages separated by “returns” on the keyboard. Right now, I can enter returns in SMS templates, but when I click save then the system deletes them and make it difficult for guests to read my SMS messages.

    18 votes

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    under review  ·  1 comment  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    10 votes

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    0 comments  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  4. I see the the form has been updated so it can be customized. However it now asks for both the ID and the Passport of the guest. We only require one of these. I have been getting pushback from guests who do not have a passport. Please remove one of or combine these fields.

    23 votes

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    under review  ·  5 comments  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  5. You recently created canned reviews for guests, to be posted on Airbnb. Please do the same thing for VRBO.

    8 votes

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    1 comment  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Please give us the ability to change the font of the messages templates. I copied and pasted my messages I had stored previously, which are not matching the writing style of the variables such as guest name, and it looks sloppy IMO. Or give us the option to match the variable styles or reset to default maybe?

    26 votes

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    6 comments  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  7. As a PM, I receive this email when a payment fails (attached herein). There is no guest or reservation identifier and I need to do further research to figure out what reservation this relates to. It would be great if Hostfully can add the guest name and reservation UID to this system message.

    I tried to manually add those two items to the system template but those variables are not available for this template.

    4 votes

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    0 comments  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  8. We should be able to have the pre arrival form (as we have all other communication with guests) in other languages, not only english.

    12 votes

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    2 comments  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Group templates and triggers by specific property or unit number.

    3 votes

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    1 comment  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  10. As a PM, I want the Scheduled Messages page to have the same Search fields that the Message Log has.

    3 votes

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    0 comments  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  11. We would like to automate our guest notifications about when to take out the trash and do other day-sensitive communications.

    3 votes

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    received  ·  0 comments  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Notification for failed trigger so PM can resend or check what is missing

    37 votes

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    started  ·  0 comments  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  13. AirBnB Host payout amounts do not include tax (Tax is handled by the platform before payout). But the Hostfully variables, for example [$ORDERTOTALWITHOUT_SD$] do include the taxes.

    I would like to see a new variable [$ORDERTOTALWITHOUTTAXES$]. When I get a new AirBnB booking, the owner receives an email from my Hostfully templates with the booking amount set as [$ORDERTOTALWITHOUTSD$]. This includes taxes and misleads the owner to believe that they are making more money than they are.

    Currently there is no way to accurately reflect the AirBnB host payout amount in the…

    7 votes

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    1 comment  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  14. The "Age" field in the Pre-Arrival form is not mobile friendly. It only shows one digit, so the user can't see the full number they've entered, neither does it show the up/down arrows that you see on the desktop site.

    I've had issues with customers who cannot complete the pre-arrival form because of these issues with the Age field.

    6 votes

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    0 comments  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Currently the "Scheduled Messages" tab only shows guests name. It should indicate for which property the message will be sent.

    12 votes

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    2 comments  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  16. My owners get a text message when a booking is confirmed. Some folks finalize a booking in the middle of the night...would like to be able to send the texts only between 8 am and 8 pm or something like that....so it doesn't wake anyone up.

    3 votes

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    1 comment  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  17. Add the ability to detect an autoresponse to a question. Ie detect a question about early check-in and schedule a response to that.

    4 votes

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  18. Currently you cannot send Airbnb messages via the Send Check-in Instructions, or Send Pre-Arrival Form; you will need to do it from the Inbox 2.0. In addition for Triggers you have to setup two triggers for every event you need. One trigger for Airbnb and one Trigger for all other channels. Ideally it would automatically recognize the channel as Airbnb and send an Airbnb Message or an email absed on the channel. This would cut triggers down by half and make it a bit simpler to manage.

    5 votes

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    1 comment  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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  19. All trigger messages that are sent to non-guest are sent from "inbox@hostfully.com" and the replyto is "inbox@hostfully.com" This violate our branding and looks wonky. When recipients reply, we never get the message. Not getting the replies has proven very destructive with our service providers/guest experience. Additionally, something about all the email addresses and servers seems to cause messages to not be delivered at all or be delivered to spam.

    3 votes

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  20. You are currently able to log the number of pets and infants on a property in the reservation process.

    It would be really nice to be able to trigger automated pet-policy emails only to guests who's reservation has a pet associate with it.

    2 votes

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    received  ·  0 comments  ·  Templates and Triggers  ·  Flag idea as inappropriate…  ·  Admin →
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