425 results found
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Provide Dashboard KPIs
Have an easy dashboard showing KPI figures for month/week - see photo from a competitor PMS
24 votes -
2-Way Message Sync
Ability to have 2-Way Message Sync from the API for message/thread accuracy across multiple tools.
4 votes -
Allow control over system template automation
System templates are sent automatically to our Booking.com guests but some of them are irrelevant to our business or sent when they are not needed.
When a guest has paid via Booking.com virtual card, Hostfully has seen this as unpaid and sent the guest a payment link. The guest then paid twice. We then lost money refunding him.
Its also wasting our time trying to reassure people that they don't owe money or that we aren't trying to con them.We need to have more control over these and should be able to turn off the automatic feature.
51 votesThis feature has now be deployed to production. Users can now turn off the messages automatically sent by the systems using a toggle control on the System Templates page.
Note that templates which do not show a toggle button do not get sent automatically, but are templates for messages sent by property managers.
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Add Jordan's currency (Jordanian Dinar) to supported currency list (Properties > Main Settings)
My properties are in Jordan. I want to add Jordan's currency (Jordanian Dinar) to supported currency list (Properties > Main Settings)
1 vote -
More Stripe payment methods
At this time, the currently supported forms of payment with Hostfully are Credit Cards, Google Pay, and Apple Pay. I want more payment methods.
1 vote -
Quick Replies for Mobile App
Like Airbnb, Quick Replies for Mobile App so we don't have to rewrite the same message over and over
13 votesThis is now available on the mobile thanks to the Template Picker feature:
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Add pipeline actions to the mobile app
It would be so useful if we could access the pipeline and do the actions allowed in the pipeline from the mobile app. It basically only allows you to view things, very little action can take place. I found it interesting that you make it so we can cancel a reservation but not update, request payment or any of the things that we do regularly. Cancelling is the last action we want to take.
6 votesOn the mobile app, you can now:
- apply "pipeline actions" for each reservation, depending on their status (put on hold, mark as paid, record a payment, cancel, ...)
- edit any reservation detail
- send any template you have pre-written within your web PMP's account
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Access inbox from reservation
PMs would like the ability to access to the inbox/message history between them and the guest directly from the reservation.
5 votesThis is now available
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Single Property Calendar
View monthly/weekly calendar of bookings for a single property
9 votesAvailable on v5.0.0 of the Hostfully App
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Visibility for owner's to see detailed reservation data
Currently, owner's only have visibility to their calendars as far as what is occupied. A lot of my owners have requested to see the reservation details (ie: channel, total fees, etc). We would love for the owners to have more reservation details visible on their owner portal.
2 votesThis feature is now live.
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Booking.com should reflect the net amount on Hostfully (as it does for Airbnb)
Booking.com currenly shows as the gross amount earned on the hostfully platform.
Meaning that it currenly shows the total you have made from a booking, including the booking.com commission.
I would like the booking.com comission to not be included in the total. This is exactly how it works with Airbnb bookings.
It should reflect the net amount on Hostfullyature.
5 votesThe Booking.com commission and the net amount are now displayed on the order view page of any booking.com reservation
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Bunk Beds as 2 Beds
Currently, Hostfully's API considers bunk beds to be 1 bed. This maps to Airbnb as 1 bed and Vrbo as 2. It seems like an easy fix to have Hostfully's API actually show bunk beds as 2 beds in their interface.
11 votesEntering this as a bug in our bug tracking system and closing this, as this is not a feature request. Thank you for reporting, this will get fixed shortly.
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Set fees globally in bulk
Many fees are the same for every property, or for large groups of properties. It's a huge pain to have to add every fee to each property individually. There should be an option to set defaults globally and then override them at the property level.
50 votesHi everyone! Thanks for upvoting this idea.
With the new Property Settings, you now can create fees/taxes for multiple properties at the same time! For more details, you can refer to this help article: https://help.hostfully.com/en/articles/3586061-set-up-your-listing-fees-taxes-and-policies#setting-up-fees
Thanks for your patience while we worked on this feature!
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Have ability to delete local recommendations in property settings
I would like to be able to delete local recommendations I created in property settings page as there might be duplicate or incorrect items created
1 voteHi everyone!
As the Guest Portal is now removed, we no longer show the local recommendations. Thanks for your patience while we worked on this!
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Import Booking.com reservation commission
Booking.com reservation commission should be imported & there should be a field for this in the Enhanced Reporting just like Airbnb Host Service Fee. Sometimes I choose to pay more commission so that BDC boosts my ranking on specific dates. This makes it hard for me to show the correct Booking.com reservation commission in the Enhanced Reports.
12 votes -
Improve wording for "Capture guest information after payment"
Under Agency settings, we're not aware that Pre-arrival form will be sent if we select "Capture guest information after payment".
We have our own form and don't want to use your form.
We'd like to suggest to make the wording consistent. Instead of "Capture guest information after payment", just put "Send pre-arrival form after payment" then we'd know it's the same thing.1 voteThis is now in production.
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SMS responses enabled
Version 1 of the app allows for guest messaging via email/ Airbnb message only. It does not allow you to select SMS messaging. Please enable SMS messaging as many of our guests prefer that communication.
8 votesMessaging channel options on the Inbox of the Hostfully Mobile App:
https://www.loom.com/share/876ff303af71471592db9c611a4d394b -
Add Property Name to Pipeline Near Photo
Adding the property name would be user friendly and easier to view reservations in the Pipeline when on "All Properties" filter. It is too hard to understand which property it is just by looking at a photo in the Pipeline.
3 votes -
Add support for VUV currency
I want to have VUV currency support in PMP
1 voteThis was done a while ago. VUV is available in the product!
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Templates: Allow variables in the subject line
I'd like to be able to use variables in the subject line. Right now it's not possible.
12 votesThanks for your interest in this feature. Good news - we now support variables in the subject line of the message.
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