110 results found
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Put a star or Dot beside the name in the left column of the Inbox
If I add a note to a guest's Lead Details there is no way to know if notes have been added. If there are any other significant messages or other information that needs to be highlighted there is no way to do it.
Right now at shift change each person has to read every message and look for notes of every guest since their last shift.
If we could turn on a star or color dot next to the guest's name in the left column an admin could quickly scroll down the list and see which guests need attention.
To…5 votes -
Be notified if you don't response to a lead the initial time.
Airbnb sends reminders if you don’t respond to an inquiry within 24 hours. With Hostfully, there’s no way to mark messages as unread, so if the owner views a lead first, I sometimes miss the opportunity to follow up.
1 vote -
Inbox - extra guest
It would be helpful to have the ability to add additional guests to the communication thread. Currently, only the primary guest receives messages, which means hosts must rely on them to relay information. Allowing multiple guests to be included would improve communication, reduce misunderstandings, and enhance the guest experience. This feature would be especially useful for group bookings or situations where multiple guests are involved in trip planning.
5 votes -
Export number of messages sent/received per property
It would be helpful to have a way to extract or report on the number of messages sent and received for a specific property. This would allow us to better track communication volume and workload across our listings. Ideally, this data could be filtered by property and time range, and made available for export.
1 vote -
Keep responses to emails in the same thread.
When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.
20 votesCould you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.
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Create a report to track highest periods for receiving questions from guests
specific report to track inbox messages and their flow
2 votes -
1 vote
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Be able to print guest conversations
inbox data - Print button
4 votes -
Ability to choose which guest message to use "Suggest an answer" feature
I find the AI "suggest an answer" very helpful way to commuincate with guests, however one issue I have found is if you don't answer the message from the guest immediately and then in the meantime, either the guest messages again or a triggered message is sent to the guest, the "suggest an answer" cannot be used, which is frustrating as it is a time saver. Is it possible for Hostfully to implement something, like swipe the message you wish to reply to (similar to whatsapp). Thanks.
1 vote -
One inbox per direct booking
Inbox should have one inbox thread per direct booking to avoid miscommunication
1 vote -
Allow comunication with owners to be in the inbox and also availability to have triggers and templates for owner comunication.
Allow comunication with owners to be in the inbox and also availability to have triggers and templates for owner comunication.
4 votes -
Mark as unread messages
Have the option to mark as unread the messages int he inbox.
66 votes -
Be able to select if the host or the co-host is sending the message in inbox >Airbnb
Automatically send the message under the name of the host or co-host that is sending the message in the inbox > For airbnb
3 votes -
Sync message edits from Airbnb
When messages are edited in Airbnb only the original version shows in Hostfully. Syncing full edit history is a big ask, but showing the current version should be relatively easy from a product perspective, as long as the data is available from the Airbnb API
3 votes -
SMS or WhatsApp messages should show line breaks
the SMS templates should present with line breaks
15 votesWe will fix this. Now, please note that, while most modern devices and SMS apps will display line breaks as intended, older devices or certain carrier systems may ignore line breaks and display the message as a single block of text.
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Task management 'complete' button in the unified inbox
Task management 'complete' button for guest, team messaging.
For example, a potential client with 200 listings based in Australia would like to be able to slightly task manage within the unified inbox. For example, a guest asks to replace something, the team can read the message, take on the task to do the job, and in the unified inbox, be able to mark the job as complete.
2 votes -
Adjust wording to avoid confusion for "Auto" button when sending messages on Inbox
It's confusing to use "Auto" while everywhere else its defined as channel message. Please adjust wording.
1 vote -
Like Duve allow to include other @teammember in a conversation, either visible to guest or hidden
Like in duve and other guest communication services, allow to include other @teammember in a conversation, either visible to guest or to have hidden discussion only for team members
1 vote -
Separate the inbox notification for assigned agent.
Regarding inbox system, if the guest already distributed to the our agent or staff, when we read that guest message, the notification on our agent or staff disappear? Isn't that should be still on our agent or staff access so they can still check their new messages?
1 vote -
4 votes
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