89 results found

1. Booking Agent should not able to view thread with Owner

   Currently, the booking agent can able to view the thread message with the owner of the property that they are not assigned to.

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2. Search by date in Inbox

   Search by date in inbox

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3. Add tabs to sort inbox into Guest, Owner & Team messages

   Can we please sort these in to different tabs. Every time an owner gets sent an automated email for a new booking it shows up in the top of my inbox. Completely unnecessary and bumps more important guest communication down. But having a tab for just Owner messages would allow me to find the owner message thread so much quicker

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4. Ability to cc other emails from the inbox
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5. Ability to adjust the tone of AI suggested responses in the Inbox

   A software feature allowing users to adjust the tone of AI-suggested responses in a messaging inbox would enable users to modify the style and formality of automated replies to better suit the context of their communication. This feature could offer a range of tone options, such as formal, friendly, concise, or casual, which users can select from a dropdown menu or adjust via sliders. Once a tone is selected, the AI instantly rephrases the suggested response to match the desired tone, allowing for real-time preview and customization. This tool enhances communication by ensuring that AI-generated messages align with the user’s intent and the relationship with the recipient.

   A software feature allowing users to adjust the tone of AI-suggested responses in a messaging inbox would enable users to modify the style and formality of automated replies to better suit the context of their communication. This feature could offer a range of tone options, such as formal, friendly, concise, or casual, which users can select from a dropdown menu or adjust via sliders. Once a tone is selected, the AI instantly rephrases the suggested response to match the desired tone, allowing for real-time preview and customization. This tool enhances communication by ensuring that AI-generated messages align with the user’s… more

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6. Ability to manually send variables form the inbox

   For example, we have a parking custom data field so we can have the parking answer for all properties built in. I know we can add this variable to our message templates, but if a guest were to reach out and ask us for parking options, it would be nice to be able to insert either directly from the custom data field or as a variable.

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7. AI for internal use

   Make the new AI feature available to owners/internal users as well. There are many times a new hire (or someone dealing with a new property) would love to ask questions vs look up in a specific tab on the sheet. Or even text the questions while they’re on the go. Basically the same feature but accessible to internal users, not just guests. This way property managers out at 1 property, getting a question about something on another property - a quick English text to get an English answer (instead of relying on a human help desk) is SO much easier and faster than logging into an app on your phone, digging around, scrolling and finding some field to look at the data.

   Make the new AI feature available to owners/internal users as well. There are many times a new hire (or someone dealing with a new property) would love to ask questions vs look up in a specific tab on the sheet. Or even text the questions while they’re on the go. Basically the same feature but accessible to internal users, not just guests. This way property managers out at 1 property, getting a question about something on another property - a quick English text to get an English answer (instead of relying on a human help desk) is SO much easier… more

   3 votes

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8. Undo Suggested Response - AI Chat

   It would be nice if there was a way to undo the suggestion though

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9. Filter Inbox by payment status

   I want a filter messages in the inbox by reservations that are unpaid. At the moment, I need to look at circle color on Pipeline to check payment status.

   5 votes

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10. Airbnb Support Messages

    Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.

    Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays in resolving guest issues.

    Therefore, I would like to propose the inclusion of Airbnb support messages in the PMS inbox. This new feature would streamline communication processes, eliminate the need for multiple apps, and allow co-hosts to effectively manage and respond to Airbnb support requests directly within the Hostfully platform.

    Benefits of implementing this feature include improved workflow efficiency, enhanced guest experience, and a reduction in the risk of miscommunication or delayed responses. By integrating Airbnb support messages into the PMS inbox, Hostfully can further solidify its position as an all-in-one solution for property management.

    I believe this addition would be highly valued by property managers who strive for seamless communication and effective guest support. I trust that your technical expertise and commitment to improving the Hostfully platform will enable you to assess the feasibility of this suggestion and potentially implement it to the benefit of your users.

    Thank you for considering my suggestion. I appreciate your dedication to continually enhancing the Hostfully software, and I look forward to the possibility of seeing this feature implemented in the near future.

    Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.

    Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays… more

    15 votes

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    under review  ·  AdminSteph (CTO, Hostfully) responded

    We're checking the feasibility of this requirement.

11. Keep old Vrbo thread even changing email address

    At the moment, for Vrbo bookings, when changing the email address, it generates a brand new thread without any past conversations, making it hard to track past information. We'd like to keep the old Vrbo thread on Hostfully inbox, even when the guest email was changed

    6 votes

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12. Calculate average response time in Hostfully
    2 votes

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13. Automatically translate messages send through inbox

    Airbnb does automatic translation but I was just trying to do as much of my messaging and tasks through Hostfully as I can instead of having to go back and forth! I’ve been just responding through Airbnb so it would automatically translate what I’m texting instead of having to go through Google translate

    36 votes

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    under review  ·  6 comments  ·  Inbox  ·  Delete…  ·  Admin →
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14. To have the option of UK English rather than US English

    Currently, the default language is US English therefore the AI Bot answers using US spellings. This then shows our guest that we are using a Bot to answer.
    It would be great to have the option of UK English as a language option.

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15. Automated Response Reminder for Unanswered Leads and Messages

    I would like to propose a feature enhancement for Hostfully PMS that includes an automated response reminder system. This feature would work similarly to the notification systems found in platforms like Airbnb Inbox or Gmail.

    The system should automatically send a reminder or nudge to the user when there is a lead or message that has not been responded to within a specified timeframe (e.g., 24 hours).

    Customizable Timeframes:
    Users should be able to customize the reminder timeframe to suit their needs (e.g., 12 hours, 24 hours, 48 hours).

    Notification Options:
    The reminder can be sent via email, SMS, or as an in-app notification, depending on the user’s preference.

    Reminder Settings:
    Users should have the option to enable or disable reminders and configure settings for different types of messages or leads.

    Dashboard Integration:
    A visual indicator or alert should be present on the dashboard to easily identify unanswered messages or leads requiring attention.

    Thread Highlighting:
    Threads with messages that have not been responded to should be highlighted in a different color, regardless of whether the message has been opened or not. This visual cue would help users quickly identify and address any outstanding communications.

    Benefits:
    Improved Response Time: Helps ensure that no lead or message goes unanswered for too long, which is crucial for maintaining Superhost status on platforms where hosts are rated based on response time.

    Enhanced Efficiency:
    Reduces the risk of missing important communications and allows users to manage their responses more effectively.

    Customization:
    Provides flexibility for users to set reminders according to their specific operational needs and preferences.

    Visual Organization:
    Highlighting threads that need attention helps users quickly spot and prioritize unanswered messages.

    I believe this feature will greatly enhance the functionality of Hostfully PMS, help users maintain their Superhost status, and improve the overall user experience.

    Thank you for considering this request!

    I would like to propose a feature enhancement for Hostfully PMS that includes an automated response reminder system. This feature would work similarly to the notification systems found in platforms like Airbnb Inbox or Gmail.

    The system should automatically send a reminder or nudge to the user when there is a lead or message that has not been responded to within a specified timeframe (e.g., 24 hours).

    Customizable Timeframes:
    Users should be able to customize the reminder timeframe to suit their needs (e.g., 12 hours, 24 hours, 48 hours).

    Notification Options:
    The reminder can be sent via email, SMS, or… more

    1 vote

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16. Populate [$TRANSACTION_AMOUNT$] &[$TRANSACTION_ID$] when templates are sent from Inbox

    At the moment, [$TRANSACTIONAMOUNT$] and [$TRANSACTIONID$] only work in the system template "Transaction paid in full" automatically sent by the system. If I resend this template from Inbox or use these variables in custom templates, they won't populate.

    5 votes

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17. When sending a custom template from the inbox, show the subject line of the custom template.

    When sending a custom template from the inbox, show the subject line of the custom template. Currently, when you send a custom template from the inbox, the received email subject line says, "You have a new message from (Agency Name)". It would be useful to maintain the actual subject line of the custom template.

    3 votes

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18. Ability to pull all attachment from the inbox

    I would like to have the ability to export all the attachments like photos, and videos from the inbox

    3 votes

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19. Ability to download the conversation on Inbox

    At the moment, it's not possible to download the conversation on Inbox.

    We'd love to have this option to download conversation and resertvation details incase of dispute, this would be very helpful specially for direct booknig since we use hostfully as our messaging platform for direct booking

    11 votes

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20. Have Booking.com message with early checkin request supported in Hostfully inbox

    I would like to have the message with early checkin request from Booking.com guests showing up in Hostfully inbox so I can manage them in one place. Currently, it shows in Booking.com inbox, but Hostfully inbox.

    There is an original message from the guest, and that does not appear in the Inbox. It seems like it may be related to a special request (about an early check in)

    "I'd like to request check-in at x - x (checkin date). Is it ok?"

    9 votes

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