Settings and activity
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1 vote
Martin Poitras
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6 votesMartin Poitras
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1 voteMartin Poitras
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2 votesMartin Poitras
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27 votesMartin Poitras
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7 votesMartin Poitras
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11 votes
Hello. This is really the reason we provide the Pipeline, which can show status for all bookings and will highlight those with incomplete payments.
An error occurred while saving the comment Martin Poitras
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1 vote
An error occurred while saving the comment Martin Poitras
commented
What you need more, to you have questions?
Martin Poitras
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An error occurred while saving the comment Martin Poitras
commented
Indeed, I did not put much information about this request, it is important to collect more information about the customer including their complete home address. We occasionally have chargebacks with customers who came to the chalet for rent and they make a chargeback request to their credit card and it works. We must have much more information about our customer to send them a formal notice. We can also have government help by knowing better where our customers come from in order to help us develop other tourist chalets. I am leaving a chalet worth several hundred thousand to people I do not know, it is the least I can do to know their personal information. So for the security of the premises and for the development of the company we must know this information. postal address, city, postal code. thank you
Martin Poitras
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16 votes
An error occurred while saving the comment Martin Poitras
commented
I just put this in an other post about gift certificate.
Sorry Steph, but it's really not the same thing. People buy tens of thousands of dollars worth of gift certificates, from $100 to $800, before Christmas or throughout the year. Right now, all those tens of thousands of dollars are going through Shopify in our store. Hostfully should allow the sale of gift certificates and the creation of a unique code for each certificate. When the customer receives the gift, they simply apply the unique code from their gift certificate to get the discount applied. It's really not the same as a discount code. You must not run a short-term rental business to think it's the same thing.Martin Poitras
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21 votes
An error occurred while saving the comment Martin Poitras
commented
Basic normal and necessary thing! ask in 2021 and now we are in 2025...
Martin Poitras
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7 votes
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38 votesMartin Poitras
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8 votes
An error occurred while saving the comment Martin Poitras
commented
Promo codes are a real problem right now. As I mentioned, I need to be able to split or allow additional rules, for example: weekdays only (Sunday to Thursday), third night at 50%, or fourth night at 30%, etc.
I also need to allow the creation of a percentage discount on a reservation already made, or if I have to create the reservation myself and send it to the customer. Currently, I have to make the reservation and enter the price from which I've already subtracted the discount. It works, but there's a lack of transparency in my application.
For holidays, like Easter Monday, I want Sunday evening to be considered a weekend at that time. The same goes for a holiday on Friday; I don't want to issue a discount on Thursday evening because then Thursday would be considered a weekend.
The goal is to be able to program my discount choices with more flexibility. Right now, people are applying the discount on Fridays and Saturdays, which I don't want. I have to call them to mention that they can't apply it on weekends like the ad says, but people do it anyway, and they criticize our system.
Reservit, the French PMS offers several options for promotions.
This really creates a problem in our management, and we have discounts from April to June, November to December, which is still five months a year. We really need to improve the promo codes.
Furthermore, on our website, the letters written for promotions are always in capital letters. Customers are all confused, because on a phone or tablet, the first letter is always capitalized and the others are lowercase, and this always creates errors. We must therefore create multiple promo codes for the same promotion to avoid errors. For example:
promo15
Promo15
PROMO15
This is because the display isn't working properly. The system considers uppercase or lowercase letters, but the visual doesn't.An error occurred while saving the comment Martin Poitras
commented
be able to Apply the code for days of week, if people rerved thursday (day of week) and friday (week end) apply the promo code on 1 day.
Not apply the code on the market place, just for renting the house.Martin Poitras
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1 vote
An error occurred while saving the comment Martin Poitras
commented
When I make a deal on my rent chalet, I will say 15%, I want to put the deal on the rent only not all what they buy on the hostfully market place.
I over sell wood, rent snowshoes, sell coffee etc, but when they put the promo code of 15% it apply on hall the stuff they bought. But I want them to have a deal on the chalet they rent, not everything. Is it more clear?Martin Poitras
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2 votesMartin Poitras
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3 votesMartin Poitras
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8 votesMartin Poitras
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1 voteMartin Poitras
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7 votesMartin Poitras
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10 votesMartin Poitras
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Our eyes are always glued to the calendar; we have an overview of everything coming up in the next few days. I have to check the calendar ten times a day. The pipeline shows us a lot of information, and I have to select the filters accordingly, which isn't very practical for figuring out who hasn't paid in full. When we have a hold on something, the calendar turns green, which catches the eye and is perfect; we can react quickly to a hold. Non-payment isn't always easy to spot. You have to write notes, and that's not easy either.