Settings and activity
304 results found
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20 votes
Could you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.
Keith
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76 votes
An error occurred while saving the comment An error occurred while saving the comment Keith
commented
I'm not sure how to generate any kind of receipt. I get requests for them all the time and have to make them manually.. it's very annoying.
Keith
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11 votesKeith
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3 votes
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1 voteKeith
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2 votesKeith
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Keith
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11 votes
An error occurred while saving the comment Keith
commented
I find this odd also. it should just be part of the "rent"
Alternatively, we should be able to assign this to a field.
In our case, the rate multiplier offsets the platform cost, we deduct this prior to computing our split with the hosts.
so for us I'd like this rate multiplier to be a "platform fee". but I agree "rate multiplier" is bad.
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79 votes
An error occurred while saving the comment Keith
commented
In addition, if we could use variables int he subject lines that would reduce the number of templates we have.. many have the same content but we need more identifiable headlines like: "your stay at <<property_name>>"
Keith
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7 votesKeith
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6 votesKeith
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An error occurred while saving the comment Keith
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While hotels.com isn't specifically listed, I thought that it was part of VRBO expanded distribution network:
https://help.vrbo.com/articles/What-is-the-Expanded-Distribution-Network
In looking further, I don't see any of our vrbo listings on hotels.com so this may be either a function of getting vrbo to market them or maybe hostfully does have to implement a separate hotels.com API.
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51 votesKeith
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26 votesKeith
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8 votesKeith
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7 votesKeith
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4 votes
An error occurred while saving the comment Keith
commented
agree.. the commission rate should stick with the commission at the time the booking money was handled.
I can see some challenges here.. does the commission change on a given date? does it apply to existing future bookings or just new bookings?
I think this is a bit of a complex task.
We do our own owner billing so we handle this in our system, and once a booking is processed it's commission rate is computed then and not recomputed later.
not sure how hostfully would manage this for a wider variety of use cases.
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8 votes
An error occurred while saving the comment Keith
commented
I think this is supported already.
I have this enabled in my stripe.. I pay extra for radar and have the following radar rules:
Request 3DS if 3D Secure is recommended for card
Request 3DS if 3D Secure is supported for cardAllow if payment matches one or more values in default Stripe allow lists
Allow if payment is not high risk, is authenticated with 3D Secure and has a liability shiftI have deactivated ALL other rules including the risk_score ones.. Since doing so have had 0 chargebacks.
Only a couple times were legitimate bookers stopped and they used a different card which supported 3dsecureKeith
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38 votesKeith
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5 votesKeith
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5 votesKeith
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5 votesKeith
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I do like the receipt template now in inbox
Along with pdf version there should be an image version
This will get into Airbnb and other channels that might not support pdf