Settings and activity
12 results found
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117 votes
An error occurred while saving the comment An error occurred while saving the comment Jenn Watts commented
A guest reported us to Airbnb due a PRIVACY & SECURITY CONCERN relating to this defect. Hostfully sent the check-in information (including the gate code and door code) to an old Airbnb booking that included other guests ... guests that we not included in the current trip and who should not have access to the check-in instructions but now did. We had to change all of the access codes to ensure that the guest felt safe.
Repeat guests are very common and our automated messages are being sent to their previous bookings and now their newer bookings. It's also confusing to our staff that the reservations are rolled up under one and they have to remember to select the right reservation from the drop-down in the messaging area to communicate under the right reservation.
Can the messaging coding not include the confirmation # as the unique identifier, rather than just the guest name?
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3 votes
An error occurred while saving the comment To take this one step further, having the option to allow the user to convert the displayed currency into their currency of choice via connection to a real-time currency conversion site would alleviate a lot of questions from guests. We list our rates in USD even though we are in Costa Rica. We are constantly asked "Is this in Canadian dollars?", "Can you tell me the cost in GBP?", etc. Allowing the user to generate an estimated cost based on current exchange rates would be helpful.
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4 votes
An error occurred while saving the comment We would love to see these options in the widget that integrates with our existing WordPress site. Not only the filters above, but by "tags" (which for us is different developments) and # of bedrooms (which is often more important than # of guests).
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34 votes
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23 votes
We are planning to add specific trigger events for this, so this should cover this use case.
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30 votes
An error occurred while saving the comment Echoing the original comments by Zach - seeing who did what & when relative to a booking is critical for our use.
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37 votes
An error occurred while saving the comment Any update on the planning of this work? Our team is super frustrated with the lack of this basic function and we have had to create a separate process to communicate when someone "accidentally" clicks on an unread message. :(
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7 votes
There are a lot of tools for shortening URLs out there such as https://bitly.com/ - you can create 10 urls per month for free so you can pretty much get all the ones you need.
An error occurred while saving the comment Although there are workarounds available, it would be nice if the DBS link could be more succinct so that there isn't a need for a workaround by the user.
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35 votes
An error occurred while saving the comment We have the same issues but it's more around the layer of "assigned properties" as our structure doesn't separate properties by role. For instance, our maintenance team needs to see calendar availability for ALL properties, but shouldn't be able to modify the booking or access client details. Our Reservation Managers need to be able to modify bookings but shouldn't be allowed to modify properties, channel settings, etc. Like others, we have had to give full access to staff that don't need/should have that level of access due to the limitation of existing role options.
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7 votes
An error occurred while saving the comment Our owners love the feature of being able to block dates (and we created a notification for when they do). But many have mentioned that it's a bit clunky that they can't self-serve when it comes to modifications.
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55 votes
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14 votes
Is there an ETA on releasing the fix for this? This continues to be an absolute disaster for our operations and our guests in our 130 vacation rentals. We are almost at our renewal date with Hostfully and this has us searching for other hosting platforms.