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7 results found

  1. Automatically send out Invites to guests to use the Hostfully messaging portal right when a guest has booked directly.

    Automatically send out Invites to guests to use the Hostfully messaging portal right when a guest has booked directly. (Currently this has to be done manually).

    4 votes

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    received  ·  0 comments  ·  Guest Portal  ·  Admin →
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  2. The ability to resend/reset the Pre Arrival form if guest uploads wrong ID

    We are finding that some guests will upload a selfie or a piece of ID without a photo (even after explaining this in the message.)
    Currently, we have to contact Hostfully to reset the pre arrival form as we cannot reset it or request that the guest complete it again.

    16 votes

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    received  ·  0 comments  ·  Guest Portal  ·  Admin →
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  3. guest portal testing environment for property managers

    I need to be able to view, test, edit, and access the guest portal as a property manager, to view the messages, and the various sections that my guests are viewing, so that I can adapt my messaging, or help them navigate those sections.

    1 vote

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    0 comments  ·  Guest Portal  ·  Admin →
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  4. Ability to customize the wording of rental agreement signed page

    'You have reserved the following property'. We would like to have a different wording here instead of "Your agreement has been signed"

    1 vote

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    1 comment  ·  Guest Portal  ·  Admin →
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  5. Complete fields in a Pre-Arrival form should be down loadable by the host at anytime

    Pre-Arrival form captures guests and sub guest information. I would like to have access to my guest as well as the people that came with them and their emails if that was filled in.
    I had to contact Hostfully to provide that information to me. The sub info was left out and needed to be requested each time I wanted the report.

    9 votes

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    0 comments  ·  Guest Portal  ·  Admin →
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  6. Guest Portal Statement for Vacation Rent Payment Users

    Guest portal should show 'Statement' information even for Vacation Rent Payment users. This feature is currently not working for those who use VRP - maybe just pull order_statement merge field to fill that information. I have many guests who ask for this info and who attempt to use guest portal but it doesn't populate.

    1 vote

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    0 comments  ·  Guest Portal  ·  Admin →
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  7. Enable booking statuses and the payment amount on the Guest Portal

    Guests would like to have the ability to see the booking statuses such as Inquiry or Confirmed. They also would like to see how much they have paid and the outstanding balance prior to arrival.

    7 votes

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    3 comments  ·  Guest Portal  ·  Admin →
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