176 results found
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custom templates: cc
- we'd like an option to cc on the custom templates.
- include the email subject on custom templates.
2 votesYou can already select multiple recipients when you create your trigger.
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Ability to search for a guest by name
Ability to search for a guest by name on home page and inbox
2 votesWe already provide the ability to search guests by name in the Inbox and on the Pipeline. We're not planning to do this on the dashboard yet though.
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The estimated date of the pre-arrival form should be completed automatically using the Leads info.
The estimated date of the pre-arrival form should be completed automatically using the Leads info.
1 voteThis is already the case. The pre-arrival form is prefilled with the checkin date and time.
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Option to approve Vrbo inquiry
We encounter situations where a guest has already inquired about a Vrbo property and now needs to be instructed to send a booking request. This can be burdensome for the guest, as we are unable to simply invite them to make a reservation.
If there is an option to pre-approve Vrbo inquiry so guest could book directly, it would be much more helpful.
1 voteBooking requests already exist for the Vrbo channel
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Sell ITEMS instead of Services
Be able to list the products not only as Services but also as Items/Products.
1 voteYou can already sell items - just create a service of type "Other", and list your items at will.
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Delete scheduled message once booking is canceled
I want to have the option, if the guest cancels their booking. The associated message should stop/be deleted.
8 votesThis is already the way the system works.
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Receive a failed payment notification for Booking.com
Be notified when a payment fails because of an invalid card so that PM can request to cancel the reservation when the guest does not update a new card after 24 hours.T
3 votesYou can already do this with triggers. Is it what you mean? (see attached)
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Is there a way to group listings in the calendar view or settings? For example, I would like to group my properties by cleaner for ease.
I would think most property managers might like to have the option to group properties for multiple reasons.
7 votesYes you can set tags on properties and then filter by tags on different pages.
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13 votes
This already exists.
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2 votes
You can already do this in the Fees and Policies section, You can create a fee and set up a taxable % for that fee.
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Have a field for Pincode on each Property´s Mains Settings.
I have a different pincode for each property, and I would like to enter them on each property´s main settings so the pin code populates to a specific custom template.
5 votesHello - this functionality already exists using our custom data system for properties - please see documentation on this at https://help.hostfully.com/en/articles/2762015-define-and-use-custom-data
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Ability to create low fee for additional pets
This feature is something like being able to charge $25 pet fee for the 1st pet and $10 per night for each additional pet up to the PM's desires.
1 votePlease see https://help.hostfully.com/en/articles/6812445-create-an-optional-pet-fee
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Add the cancellation agreement seperately
we want it to be a separate document to make sure they see it and read it and sign it separately.
1 votePlease look at this article: https://help.hostfully.com/en/articles/5539153-resend-guest-rental-agreement
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Ability to create discount for specific night even when the rate is dynamic
We're using dynamic pricing tool and for some cases, we want to give a discount for a specific night with dynamic rate.
We don’t keep the rates the same. We need a feature with ability to discount a specific night1 voteYou can do a price override directly in the dynamic pricing tool and provide a discount there.
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1 vote
This already exists. If the guest enters a message in the booking widget, this message automatically shows in the inbox as the first message in the thread.
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Have number of guests in Pre-arrival form = number of guets in the bookings
Sometimes guests select a different number of guests in the pre-arrival form from the booking details. I want to have the number of guests in the form to be same as in the booking details and not editable.
1 voteThe Pre-Arrival Form already pre-sets the number of fields based on the number of guests in the reservation.
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Variable to pull the VRBO listing URL
I want to have the Variable to pull the VRBO listing URL into the custom template.
2 votesThere is Vrbo URL variable per say, but it is easy to define this variable using Templates and Triggers > Custom Data. Create a variable of type [$VRBO_URL$], and for each property, just add the URL of your listing for this variable. You can then use the variable in your template and the system will automatically feed the right value for each property. https://help.hostfully.com/en/articles/2762015-define-and-use-custom-data
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1 vote
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Ability to block homeowner's view of guest information & names
As a property management company, we want our owners to have visibility of future reservations so that they can see the nightly rate and booking length. We have this setting turned on. Unfortunately, this means they can also see the guests' names.
We wish it was possible to have that owner's portal setting turned on without the owners being able to see guests' names.
The reason for this is because if we ended our management contract with a homeowner, we would not want them to be able to use the guests' names to search for them on Google, Facebook, etc.…
1 voteThis can be achieved by unchecking the box "Owner can view booking details"
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Edit Subjects in the system templates
Be able to Edit Subjects in the system templates
1 voteYou can already edit subjects in the system templates.
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