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  1. Another very helpful thing would be to have the messages scroll separately from the list of messages. Just like they do in the Airbnb message system.

    3 votes

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    1 comment  ·  Inbox  ·  Admin →
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  2. When a job is scheduled, Service Provider/Cleaner gets email with option to View, Accept or Decline.
    Currently, only when the Accept option is chosen, will an email generate to give the PM get a notification.

    Can you please add a function so PM's receive an email when a Service Provider "Declines" a job ?
    Why? So PM's can assure the job is assigned or reassigned appropriately. When many properites & jobs scheduled, how do we check declined and unassigned jobs?

    Part 2: Can support add a function /section that displays "Declined and Unassigned jobs?

    15 votes

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  3. Each individual listing has its own reviews.
    Displaying the average rating for an individual listing within the listing's thumbnail would be helpful to guests when deciding which listing to book (eddie@mountainmamahomes.com)

    3 votes

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    1 comment  ·  Integrations  ·  Admin →
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  4. When customers update billing information, it would be great if there is an amount that shows them how much they are going to be billed.

    4 votes

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  5. Putting the 2 forms together provides a smooth low friction method to acquire all guest information and a signed agreement all on one page. The page should also allow guests to change the number of guests and update them back to channels as a change. We occasionally see guests book as one guest as a mistake or avoiding fees; however, once they understand the requirement, they correct the number.

    A Pre-Arrival/Agreement Page (Guest Agreement) would require pertinent information(Names, Ages, ID, Acceptance, signature). The form could also have a "Required after X hours" trigger to alert the guest and agent that…

    18 votes

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  6. -Cancellations
    -# of Instant bookings
    -Guest information: city/state of orig

    8 votes

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  7. Autohost screens guests, and if a guest fails the verification and/or is high-risk, that information should be available in Hostfully. Then, that information could be used as a condition in message triggers, e.g. do not send messages if guest is unverified by AutoHost. I would also want to see that data available in the API so other integration partners (e.g. Akia) could use it as well.

    1 vote

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  8. In order to help clarify negative reviews, it would be good to be able to make a public reply.

    36 votes

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    received  ·  6 comments  ·  Reviews  ·  Admin →
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  9. As a PM I'd like to be able to block my calendar for owners, and view their booking/block in the pipeline so that I can prepare the listing the same way I would prepare it for a guest. I need to have it cleaned, send door codes for the time of their stay, and go through the usual lifecycle of their booking as I do with the others so that I don't forget to prepare any details related to their stay.

    3 votes

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  10. For now, it is not able to press enter to go to another line of a paragraph in the review template. It would be nice it is able to do that

    2 votes

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  11. I can rent the space 2 times in a day very easily but I currently can't have the check in and the check out day be the same.

    1 vote

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  12. With dozens of properties, we'd like to have an ability to display all properties at once, or at least a larger (customizable) number with pagination.

    3 votes

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  13. I would love to see an integration with Ruebarue, especially since Hostfully's templates and triggers leaves a lot to be desired and there is no native 2-way SMS capability.

    1 vote

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    1 comment  ·  Integrations  ·  Admin →
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  14. Currently, there is no report in which the listing address is being displayed, and it would be useful to have the address available

    1 vote

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  15. Since we can send a booking request with childrenCount and petCount, it
    would be nice for the quote endpoint to support these request params too.

    If we could send a quote request taking into account
    the number of children and pets, we could rely on a single source of truth
    to display a final price based on the customer's request.

    Right now, we have to compute the total price ourselves from quote + customfee results which could lead to price calculation errors.

    8 votes

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    0 comments  ·  API  ·  Admin →
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  16. On the Property Main Settings page, add "Only allow Checkout ON" option, currently you can restrict Checkin Days but not checkout days without going to the pricing calendar and manually adding to each day you don't want to allow checkout.

    3 votes

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  17. Hi guys, We were wondering if there's been any interest in integrating Travelopo which has been growing quite a bit here in Europe. It's gaining a lot of traction and growing and seems like a nice little extra avenue for advertising properties.

    1 vote

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    1 comment  ·  Integrations  ·  Admin →
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  18. "Notes" or "Additional Information" fields in such areas as Edit Provider, Owner under Edit Properties, etc. Other fields that would be helpful here would be an additional phone field (Office vs. Cell). Website address would also be nice.
    These fields would be to enter useful information on provider services, hours, etc.
    Likewise, for the Owner tab, entering additional information on multiple owners, owner requests, etc

    11 votes

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  19. We need a better designed Daily Report and it needs to include Ongoing stays. Airbnb has this feature and it's such a nice "at a glance" for my entire team to view and get their bearings for the day. This should be on our dashboard -not hidden under Reports.

    5 votes

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  20. I'm not too fond of some booking sites. Some seem to attract the wrong guests and charge high commissions; however, if we use them wisely, we can get the right guest and occupancy %. I want the options of circumstances to display inventory:

    X number of days to Y number of days in the future.
    Occupancy % of X to Y for a given month

    I could use them to attract early/late bookers or handle the 1st or last of my desired inventory, as I see the need on all channels.

    3 votes

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    1 comment  ·  Channels  ·  Admin →
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