207 results found
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1 vote
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Ability to block homeowner's view of guest information & names
As a property management company, we want our owners to have visibility of future reservations so that they can see the nightly rate and booking length. We have this setting turned on. Unfortunately, this means they can also see the guests' names.
We wish it was possible to have that owner's portal setting turned on without the owners being able to see guests' names.
The reason for this is because if we ended our management contract with a homeowner, we would not want them to be able to use the guests' names to search for them on Google, Facebook, etc.…
1 voteThis can be achieved by unchecking the box "Owner can view booking details"
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Edit Subjects in the system templates
Be able to Edit Subjects in the system templates
1 voteYou can already edit subjects in the system templates.
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Compress/scale images on booking site
We upload high resolution images for our properties, so that any scaling that needs to be done by various platforms starts with the best possible quality.
When the new DBS went live, it looks like it's using the full resolution. This means it's downloading dozens of 15-20MB images for each property, which is obviously very slow.
AirBNB, as one example, rescales the listing images into webp format for listings. Not sure what other platforms do, but it would be nice to have the high resolution images in hostfully, and push those out to platforms that support it to let them…
2 votesOur current version of the direct booking site already optimizes photo resolution.
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Allow to add colours in the booking on the days we want cleaned.
is there a way we can add colours in the booking on the days we want cleaned for example, so the cleaners can just look at the calendar and see what days they need cleaned?
2 votesHi! We highly suggest using our job and service hub feature with your cleaners!
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Rate multiplier should apply to extra guest fee
The channel rate multiplier only applies to the nightly rate and not the extra guest fee.
This may create some inconvenience for us and our property listings on AirBnB, VRBO, and Booking.com. We would be more than happy if this feature is taken into account.
Thank you.
4 votes -
1 vote
This is already the case.
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More variables for SMS message
Support more variables for SMS message such as: Rent, Night Rate, Cleaning fee, etc to provide more details via SMS for co-workers who don't use email frequently.
1 vote -
4 votes
You can already enter a negative reate mulitpler. See section 4 of https://help.hostfully.com/en/articles/1844391-configure-pricing#h_ae931a3127
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Have a cleaning fee option under VRBO
I recently looked at the details of a guest's fees who booked through VRBO. Instead of stating "cleaning fee" it said admin fee. I went to change it on Hostfully and realized there is not a drop-down box for cleaning. Can Hostfully add it as I know VRBO does allow cleaning fees.
1 voteCleaning fees are part of the Property Main Settings and will apply to Vrbo.
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You should have a feature wherein you can stop the automation for a specific guest without affecting other guests.
You should have a feature wherein you can stop the automation for a specific guest without affecting other guests.
2 votesYou can already remove scheduled messages for a particular guest.
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Hide guest name from Service Provider's calendar
Ability to hide guest's name from Service Provider calendar as I see it's not necessary for them to see that.
1 voteSetting to uncheck is "Owner can view booking details" on the Owner Tab (Property Settings > Owner > Owner Permissions)
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3 votes
We already have a "Pre-arrival form submitted" event.
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DBS-only discounts
Regarding codes or discounts I'll try to explain again. So I'm interested only for Hostfully direct website. By Croatian law we must have the same price listed as in our price list in the accommodation but we can give as much discounts as we want. So for all other channels I already did that but I don't know how to do it in Hostfully. So on direct booking site I need to have the same price as Airbnb for example and then discount. And I have different discounts for different properties. The easiest way would be that I can put…
1 voteHello. Discount codes already only apply to the DBS. So just create a discount code, and in your property description, just mention something like: "If you book on our direct booking site, you will be able to use the discount code XXXX".
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Checkout and Checkin Instructions
It would be great if we can load check-in and check-out instructions for each property within the Property Settings. The existing Check-in instructions section is unusable as you cannot use variables within it. I would propose adding the option for variables to be inserted into Check-in Instructions and adding another section for checkout instructions that works the same way. . This would cut down significantly on the number of templates to create and triggers needed.
Although I know there are ways to build the template where just certain sections are different with variables; it would be much easier to fully…
7 votesYou can build your C/I C/O instructions in the Template & Triggers section and use variables at will.
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Customer support URL, privacy policy URL and terms of service URL for Hostfully direct booking site
I want to be able to set up my customer support URL, privacy policy URL and terms of service URL for my Hostfully direct booking site through Hostfully. Stripe requires links to these pages.
1 voteThis can already be done by customizing your DBS footer.
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Canceled bookings don’t show up in owners report
Include all revenue including canceled bookings in the owners statements when the money is being kept due to cancellation policy and not refunded.
1 voteYou can just use the filters available in the report creation screen to not filter our cancelled bookings.
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Edit Hostfully default templates
Hostfully default template "Thanks for booking: booking confirmed" contain numbers, which will be removed on Airbnb Inbox, resulting in formatting issues. I want the default templates to work fine for all channels.
https://help.hostfully.com/en/articles/5404021-custom-template-examples
1 voteYou can already edit the Hostfully default System Templates: just click on the English link to open the template, edit it, save, and that's it.
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Have trigger works for Bookings made within X days prior to checkin.
I want to send my cleaner a text when a new booking is made within a week of check in . i dont want to send my cleaner a text with every new booking because she wont be happy and will miss the important texts.
2 votesThis already is possible - please see the attached screenshot.
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Discount code conditions
I would love a condition related to number of nights & nightly rates (less than, equal to, greater than).
5 votesYou can already create discounts based on the number of nights, in the property settings pricing tab.
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