106 results found
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Open message thread in new window
From the various lead views, we can view the message thread, but there is no way to open this in a new window.
the standard convention is "control-click" on a button will open in a new window but this doesn't work witht he UI widgets employed.
It's very annoying to have to go to the inbox view then click the browser back button to get back to the calendar or dashboard or pipeline view and then wait for those screens to refresh again.
If you insist on disabling the standard browser built in control-click either make these open in a…
1 vote -
Access and edit guest reservations from "Guest Profile"
Hostfully currently has a Guest list, but it is hidden deep in the UI.
Within the guest's "Guest Information" page you are able to see a history of their reservations (Guest Booking History)
However, you are not able to access a reservation from the Guest record or make any changes to their bookings.
If the reservation records show in this page preformed like the pipeline records, this currently useless feature would become an extremely valuable tool, of particular help with guests with multiple bookings.
5 votes -
Mid-Term Stays and Recurring Payments
At least 85% of our guests book via our direct booking website. The majority of them stay with us for 2-6 months. They always want to pay for just 1 month at a time, but Hostfully requires them to pay for the entire stay up front. This scares some potential guests away because even though we explain that we can manually just charge them for 1 month at a time, all they see is the huge total amount for the entire stay when they do a search for their dates. When they do book, we are currently having guests just…
50 votes -
Direct Book- Customizable Reservation Requirements
Currently, the only required information the guest needs to input when instantly booking via Hostfully is their name, email and dates. We need to collect mobile phone numbers, whether or not they're bringing a pet and would like to require a message from them about their stay.
For instant booking on Airbnb, you can require the guest to answer your customized questions at booking. It would remove so much back and forth for me if I could customize what we capture from the guest at the time of booking.13 votesRegarding customizing the booking flow for pets, the system provides a very elegant and customizable solution, which is described in this article: https://help.hostfully.com/en/articles/6895588-handling-pet-fee-in-the-hostfully-booking-flow
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View Property Name In Scheduled Messages and Message Log Tabs
Currently the "Scheduled Messages" tab only shows guests name. It should indicate for which property the message will be sent.
17 votes -
Color coding for multi-calendar view for NON-booked dates.
While looking at the calendar for dates that aren't booked yet, would be nice to be able to toggle some shading for rates/colors. I use it to help adjust my Dynamic Pricing (DPGO for me) to see where I might have a property over/under priced.
Would be nice to have a few brackets can set the amount and color. 0-200 - Yellow, 201-400 - Green, 400+ Red.2 votes -
Ability to rank the services presented to guests during payment flow
Set the display order for services - It would be nice to be able to sort the order in which add on services are presented to the customer at checkout. Presently the order seems to mirror that of the order they are displayed in the "Edit Provider" backend, however, you cannot adjust the order (the are simply listed in the order created). You can see in the screenshot, in order to get the two "Pet crate Rentals" to show up together, I had to create a second instance of "Pet Crate 2 - Broader services view in the property settings…
5 votesThis is great feedback and we're currently designing for it.
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Add which agent sent a message to the guest
Under each agent message it shows " Sent via Email April 02 2022, 10:30 am"
It would be very useful to have the agent listed here too. e.g. " Sent via Email April 02 2022, 10:30 am by <agent>"
It will make it easier to track agent responses in the booking thread
10 votes -
Add backward compatibility for PointCentral API
At present, the PointCentral integration does not automatically create lock codes for any existing bookings in the Hostfully calendar.
In order to generate codes, each booking must be manually opened and re-saved. with 44 listings and nearly 1000 open reservations, this is a very arduous task.
Surely there must be some way to make this integration backward compatible, or at the very least create some kind of master "refresh" button/script that effectively opens and re-saves every reservation in the calendar automatically to accomplish this.
1 vote -
Change the color of property tags.
For organizational purposes, it would be nice to manually select the color of property tags. At present different colors are assigned to new tags, seemingly at random.
With the ability to color coordinate tags, a manager could quickly see if a tag referred to a location, an amenity, rule, or some other category that they have set internally. This would greatly improve the efficacy of the tag feature.
4 votes -
Inbox message color-coding based on channel
colour coding would instantly identify which channel the message comes from
7 votes -
Enhanced Reporting: Improve UI
Although the custom report system is capable of grouping variables in one column, the user interface for customization isn’t yet advanced enough to handle it.
4 votes -
Build a native integration for PropertyCare.com
I would love to see an integration with PropertyCare.com, especially since Hostfully's templates and triggers leaves a lot to be desired and there is no native 2-way SMS capability.
3 votes -
Managers need the ability to update Owner information.
Right now I was told if we want to update owner information I either have to have the owner do it themselves or I have to delete the owner and re-add them. We should be able to update this information as we see fit. Thanks!
57 votes -
7 votes
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Add a rotate button to the photo section
For the random issue of images loading sideways, can the support team add a "ROTATE" button? It will easiy/quickly resolve this issue.
12 votes -
Ability to add different types of blocks
As a PM, I want the ability to create different types of blocks for the following reasons:
Partners such as Key Data can recognize the different blocks and take them into account when analyzing data.
I can quickly look at the stacked calendar and understand why the calendar is blocked.
Right now, a PM can create a block and put notes in the block to describe the type of block it is. All blocks show on the calendar as grey. An owner can also create a block from the owner portal. That block shows as blue.
We should allow PMs…
14 votes -
Create CRM contacts based on phone number, not email
Since Airbnb discontinued their masked emails, Airbnb bookings are not being saved to the CRM, which saves/links contacts based on email addresses. I propose using phone numbers rather than email. Phone numbers are a reliably unique ID and are provided by Airbnb and all the major channels (to my knowledge). Without that change, Airbnb guests are not being saved to the CRM. For some managers (like me) that's a huge percentage of our customers.
3 votes -
Ability to have multiple sub-unit levels
Expand the Sub Unit system to allow more layers.
Ex. if you have a property with 4 apartments. each with room for 4 people. Inside the apartments you have 2 bedrooms in each. Each Bedroom can be rented as a single room with shared bathroom and kitchen and each apartment can be rented as a single apartment.This is not possible today as you have to choose if you would like to rent out the whole property with 4 apartments as sub units or you want to rent out the 4 apartments with the rooms as sub units.
The best…
23 votes -
Customized Permissions for Team Members
Would be wonderful to be able to edit and customize access for team members, currently you can only set:
Manager - Full access
Booking agent - pipeline, calendar...
Property sales manager - property and owner creation
Associate - view mode onlyHaving customized access could give more control over who can access certain properties / features.
59 votes
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