720 results found
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Ability to remove Third Party agency directly from the PMP
Right now, to remove a Third party agency from the PMP, PM need to make a request and it needs to be escalated. PM would like the ability to remove the Third party directly from the PMP (for example, with a delete option)
Thank you!13 votes -
Pre-Arrival form at property level
I'm working on the pre-arrival form. Some custom fields apply to one property but not the other. The problem is I don't have the ability to customize the pre-arrival form between properties. For example - for one property I need to know certain things. I don't need any of these questions for the other property and would prefer to send them a pre-arrival form with less customization.
13 votes -
Set Descriptions by Channel
Have the ability to set at least one of the description fields by channel. For example, if I want to put something in my description to show on Vrbo and my Direct Booking site, but NOT on Airbnb, it would be great to have the ability to show/hide specific content to specific channels.
13 votes -
Description field only for Airbnb
I would like to have a description field only for Airbnb to have the 500 characters limit there and maintain the description field for the rest of the channels so it doesn't affect the description
13 votes -
Add more information in the confirmation email of service purchases
As a PM, I want the confirmation email of service purchases (both via Guidebook Marketplace & direct booking flow) to have more information such as the property's name so that I will easily know where they are booked if guests used a different credit card/name.
13 votes -
Add internal notes fields in the owner and service provider sections under property settings
"Notes" or "Additional Information" fields in such areas as Edit Provider, Owner under Edit Properties, etc. Other fields that would be helpful here would be an additional phone field (Office vs. Cell). Website address would also be nice.
These fields would be to enter useful information on provider services, hours, etc.
Likewise, for the Owner tab, entering additional information on multiple owners, owner requests, etc13 votes -
Provide an AI auto-responder feature for the Inbox
The feature would enable seamless, automated communication by setting up predefined AI responses to incoming messages. Users could configure the auto-responder to trigger under specific conditions, such as during certain hours, when out of the office, or based on message content. The AI would then automatically generate and send replies that align with the user's preset preferences, such as tone or message style, ensuring that all responses maintain the desired level of professionalism or friendliness. This feature enhances efficiency by allowing users to maintain consistent communication even when they are unavailable to respond manually.
12 votes -
Add different times on triggers
I am requesting to have the ability to have the automated message "1 day before check in" to be sent earlier in the day. to have the option of different times
12 votes -
Add flexibility to NOT accept unpaid reservations from Booking.com
We don't want to have any unpaid reservations from either BDC or Vrbo to block my calendar.
We have trouble on Booking.com to cancel a booking on Extranet.
We were forced to call Booking.com to attempt to cancel this cooking. Nothing was done. We have been working on this for awhile now. CAN SOMEONE PLEASE REMOVE the setting that allows a guest to book without proper payment. This makes a high amount of stress on our end and we already wor over 90 hours a week. WE only sleep 4 to 6 hours a night. We do not have tome…12 votes -
Split "Transit" into Getting Around (public) and Directions (post-booking details) for Airbnb
As a PM, I would like to share certain transit information on the public listing and more specific how-to in the directions shared only with confirmed booking guests.
"Transit" section Hostfully is mapped to both Getting Around (public) and Directions (only shared after booking is confirmed) on Airbnb. The purpose for these fields are very different. "directions" may have more exact details about getting to the home, which is quite different from a public-facing "Getting Around" section
So they should be separated.
12 votes -
Update Vrbo amenties to include their entire checklist
I had a great conversation with Vrbo yesterday and it came to our notice that Hostfully is not current on Vrbo's amenties.
Many of the basic amenties, such as toilet paper, blender, dishwasher, etc, etc, are not checked off. When I checked under the Property Amenties tab, those only have Airbnb's icon next to them.
How quickly can Hostfully resolve this issue as guest will not want to book if they think basics are not supplied.Also, Vrbo has Bathroom specifics (does the bathroom have a tub, shower only, etc) but I cannot see this in Hostfully's Property's. All I…
12 votes -
Improve Owners display on the Owners page
I would like to see all owners under the Owners Tab without having to click on the first letter of their first name or search in the search box. The search box and the alphabet option should only be a filter option when you have dozens of owners.
12 votes -
Guest email addresses in emails
With the new inbox we are getting replies from guests coming to our actual email account (ie: gmail or google) which is great as we were missing guests replies when they were coming into the inbox. However if I wish to reply to the guest from my email account not the inbox their address is not their just platform@hostfully. Is there any way to have their actual email address added as well (for non Airbnb guests - as I understand Airbnb have dedicated emails)
12 votes -
Filter properties to specific websites
Being able to filter properties to specific websites. E.g. 1 website with the search widget only shows 5 out of 10 listings on that website, with another website showing the other 5 listings.
11 votes -
Make more editing options for the agency logo.
It could be really helpful to have some editing abilities for the agency logo.
11 votes -
Hide Rate multiplier on lead detail
The rate multiplier is showing as a line item on lead details.
I want to have the option to hide it.
* Feedback: when adding a new "feature" maybe you should give the users options if they WANT to even use this feature instead of just implementing it with no choice.11 votes -
Have option to run owner report for all owners/ all properties
As a VRM, I want to run an owner report for all properties into one report (not separate owners as of now) for myself and accountant use.
11 votes -
Integrate with Guest Guru
Launch AI messaging or integrate with a platform like Guest Guru where we can easily answer messages.
11 votes -
Rebook option should be applicable for all lead statuses and all channels
Rebook option should be applicable for all lead statuses and all channels. Currently it's only available for archived direct bookings.
11 votes -
Rental agreement signed before booking
Require guests to sign rental agreement before confirming booking.
11 votes
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