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492 results found

  1. Similar to the Stripe implementation, please enable the feature to connect to more than one PayPal account.

    8 votes

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  2. As an agency that lists vacation rentals on Booking.com, I want to ensure that the payment flow is SCA compliant. Right now, some payments from guests fail due to the integration not handling 3D Secure authentication and is not SCA compliant.

    8 votes

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    2 comments  ·  Channels  ·  Admin →
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  3. My cleaner is working with 2 Agencies and whenever she logs in to the Service Provider Portal, she encounters an error. It turns out that Hostfully hasn't supported a Service Provider having more than one Agency relationship.

    8 votes

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  4. For now, when selecting to use Gmail in Email Settings, I'm not able to switch it back to the other types of email.

    8 votes

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    0 comments  ·  Other  ·  Admin →
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  5. I want to set up a minimum day stay over time.
    For example:
    - 70days before stay > minimum 3 nights.
    - 50 days before stay > minimum 2 nights.
    - 30 days before stay > minimum 1 night.

    The closer the booking time is, the lower the minimum stay guests can get.

    I'm thinking of this approach made me realise they are delaying potential 1 night stays to far in advance. to maximise the pricing of those dates. (just in case demand picks up closer to date due to any particular activity)

    8 votes

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  6. For last minute bookings, we send out additional documentation to verify the guest. I would like to have this sent automatically upon booking by adding complex trigger to say Booking confirmed-> when booking starts within _____ days/hours.

    8 votes

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  7. From our cleaners
    the list of "jobs" is now in date order (hoorah!) BUT is reverse date order and there's no way to load additional pages, so I can currently only see bookings from Oct 9, 2023 to Oct 9, 2022.
    More..."Hostfully doesn't let me sort at all 😆 But organized by date rather than by unit (and dates all mixed up within each unit grouping) is a step up. Once we can see all visits in this view I'll be able to see all notes, but for now the list only includes the 90 or so cleans furthest way…

    8 votes

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  8. 8 votes

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  9. Hi Hostfully. I recently noticed a need for the function of being able to send SMS triggers to cleaners to notify them of a reservation date change update. New booking trigger and cancelled booking triggers have been working great but cleaners won't be notified when guests change their travel dates. In this case, the original booking isn't cancelled but just updated to a different date. So it would be great if you could add original/old check-in/-out dates variables on trigger templates so cleaner can receive a message like "unit 2. original date may 3- may 6. new date may 4…

    8 votes

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  10. There are a suite of additional settings within Airbnb that are NOT accessible via Hostfully. Things like weekly and monthly discounts, pre-booking message, creating a customized listing link can only be modified by un-syncing the listing and editing it through Airbnb.

    8 votes

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    2 comments  ·  Channels  ·  Admin →
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  11. Use the "Add tag" feature to add tags that can then be used to filter the Pipeline. I.e. "Return Guest"

    8 votes

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  12. Right now, applying a discount to an owner or agent originated booking/hold does not change the taxes due from the original total. I could discount any amount from the nightly rate and the taxes still reflect the original charge.

    8 votes

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  13. Enable a booking window shorter than 1 month. I have a listing that I offer as a full house in advance, then if I have availability, I open up as a duplex to have 2 smaller listings. But I prefer for preference to go to the larger house.

    8 votes

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    3 comments  ·  Other  ·  Admin →
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  14. Add a tool to view the "private feedback' guests leave with their public review. This is where important property info is often left, and is very valuable info to pass along to supply stockers and maintenance.

    8 votes

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    1 comment  ·  Reviews  ·  Admin →
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  15. It would be great to have a Zapier trigger that fires when a new payment is created, which includes all the payment data in individual fields.

    8 votes

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    2 comments  ·  Payments  ·  Admin →
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  16. When I go to the "Financial Reports" and "Export Extended Data" it produces an Excel spreadsheet. The problem with that sheet is that the dollar values for all the rent, fees, etc come out in the spreadsheet as a TEXT field ($100) instead of a number (100), so the data cannot be used to add up a total because it's TEXT and not a NUMBER. Surely this can be easily fixed by your development team so these spreadsheets come out ready to use.

    8 votes

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  17. -Cancellations
    -# of Instant bookings
    -Guest information: city/state of orig

    8 votes

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  18. Since we can send a booking request with childrenCount and petCount, it
    would be nice for the quote endpoint to support these request params too.

    If we could send a quote request taking into account
    the number of children and pets, we could rely on a single source of truth
    to display a final price based on the customer's request.

    Right now, we have to compute the total price ourselves from quote + customfee results which could lead to price calculation errors.

    8 votes

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    0 comments  ·  API  ·  Admin →
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  19. Make Phone field mandatory on our Direct Booking site.

    7 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  20. When creating an enhanced report, Owner Blocks and Agency Blocks should be recognized as reservations or its own separate category that can be included in the report. This is very critical when looking at financials and occupancy.

    7 votes

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