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Property Management Platform - Web

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106 results found

  1. I'd like to integrate directly with Expedia from Hostfully to ensure my properties are listed there and not be charged commission through channel partners.

    I understand some properties are distributed to Expedia if I am connected to Vrbo, though Vrbo can't guarantee that will happen and we can't request it. I can connect to Expedia through channel management partners, but they charge an extra commission. A direct connection would guarantee I am listed on that channel and save listings expenses.

    77 votes

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    under review  ·  5 comments  ·  Channels  ·  Admin →
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  2. Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more payments.

    56 votes

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    under review  ·  5 comments  ·  Payments  ·  Admin →
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  3. Right now I was told if we want to update owner information I either have to have the owner do it themselves or I have to delete the owner and re-add them. We should be able to update this information as we see fit. Thanks!

    50 votes

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  4. At least 85% of our guests book via our direct booking website. The majority of them stay with us for 2-6 months. They always want to pay for just 1 month at a time, but Hostfully requires them to pay for the entire stay up front. This scares some potential guests away because even though we explain that we can manually just charge them for 1 month at a time, all they see is the huge total amount for the entire stay when they do a search for their dates. When they do book, we are currently having guests just…

    46 votes

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    under review  ·  10 comments  ·  Payments  ·  Admin →
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  5. Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.

    45 votes

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    under review  ·  8 comments  ·  Channels  ·  Admin →
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  6. It would be great to have complex trigger options for "not" completing pre-arrival form or rental agreement.

    Also to have the actions "not" sending check-in instructions if they don't complete them.

    I have a hard time remembering to constantly check my pipeline to see if people haven't paid. It would be nice to know there was a safety net in place in case I don't catch it. And if you dont send them their check-in instructions, they will most definitely give you what you need.

    41 votes

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  7. It isn't clear to me how you can define a parent and child listing in hostfully, but cannot map relationship to remotelock. Currently a parent listing that has two child listings in hostfully cannot integrate seamlessly with remotelock. This is because you can only add a single lock to a listing.

    This feature works when using remotelock with airbnb directly. Meaning, you are able to add multiple locks to a single listing when integrating airbnb to remotelock.

    This is extremely important otherwise, the workaround would be to add one listing and to manually add the other listing on remotelock each…

    36 votes

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  8. Add additional payment processors for those who cannot get a Stripe account. Properties are managed in Costa Rica.

    35 votes

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    under review  ·  5 comments  ·  Payments  ·  Admin →
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  9. A change log history for which shows which agent:
    - accepted the booking
    - communicated when
    - changed booking details
    - adjusted dates
    - changed price
    - cancelled a booking
    - changed property data
    - deactivated properties, channels, integrations

    Basically a history log for all bookings.
    Especially important when working with multiple agents handling the same booking.

    33 votes

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  10. Currently if a new channel is added, you have to delete a fee/tax and add it again as new to include the new chanel.

    We should be able to edit this information as we do with any other content.

    In addition, it would be nice to be able to apply globally fees/tax settings for new channels as they arise.

    As it is now, every new channel we have to delete and read a tax and fee on EVERY listing.

    32 votes

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  11. In the portal, when you click on a reservation in the calendar, it does not show the full price paid to the property manager after commission charged by booking.com or the other OTA's.

    Then in the owner portal calendar it shows the price of the reservation excluding the cleaning fee and commission from OTA's which makes the amount incorrect and not useful. In the owner portal is just shows the amount in the property managers calendar minus the property's managers commission however this is not accurate due to the commission charged by the platforms.

    The calendar in the property managers…

    31 votes

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  12. When I create quotes, I don´t see if a discount is applied (for example 10% off when a reservation is for more than 7 days).

    On the final price it is applied, but it is not a line item on the quote.

    31 votes

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  13. Airbnb does automatic translation but I was just trying to do as much of my messaging and tasks through Hostfully as I can instead of having to go back and forth! I’ve been just responding through Airbnb so it would automatically translate what I’m texting instead of having to go through Google translate

    27 votes

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    under review  ·  3 comments  ·  Inbox  ·  Admin →
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  14. Have a status drop down choice added in the Pipeline to filter guest with payments due and guests that have not submitted their Pre-Arrival Form

    25 votes

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  15. An owners block should come over as a reservation instead of a block. You can even have custom messaging to confirm their stay or confirm cancelation of an owners block etc. This would make things more automated.

    24 votes

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  16. We should have the ability to Schedule. Hopefully should also work with payment systems to negotiate a refund on the transaction fees.

    24 votes

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    3 comments  ·  Payments  ·  Admin →
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  17. I would like to request a new feature in PMP to help differentiate between Vrbo online and offline bookings.

    Current Situation:

    Online Booking: These bookings appear on the Vrbo Dashboard and include all guest information, making messaging integration work smoothly.

    Offline Booking: These bookings do not appear on the Vrbo Dashboard and lack related threads. This leads to confusion among guests, who often ask why their reservation is not visible on Vrbo. We also struggle to provide them with a satisfactory answer.

    Feature Request:

    As a Property Manager, I am comfortable having both online and offline bookings from Vrbo in…

    23 votes

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    under review  ·  2 comments  ·  Channels  ·  Admin →
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  18. We look forward the team can give access Owners to the Mobile app.

    23 votes

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    5 comments  ·  Mobile  ·  Admin →
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  19. Expand the Sub Unit system to allow more layers.
    Ex. if you have a property with 4 apartments. each with room for 4 people. Inside the apartments you have 2 bedrooms in each. Each Bedroom can be rented as a single room with shared bathroom and kitchen and each apartment can be rented as a single apartment.

    This is not possible today as you have to choose if you would like to rent out the whole property with 4 apartments as sub units or you want to rent out the 4 apartments with the rooms as sub units.

    The best…

    22 votes

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  20. We would want to feature videos of our different spaces / properties, just like property photos.

    20 votes

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