Improve notes feature on reservations - Timestamps, saving notes to guest profile
At present, the reservation notes feature is extremely limited in Hostfully. Here are a couple of things that would greatly improve this feature from a UX standpoint.
Timestamping/logging notes - Currently notes are simply typed into an active text box in the reservation popup (under the "Internal Guest Notes Tab). These notes do not include a record who who made them or when, and are are easily changed/deleted, without any record of the change being made. It would be helpful to be able to type a note, then save it to the reservation, with a timestamp and record of who made the note. You could also include the ability to edit/delete the note for added usability.
Saving notes/ratings to the Guest's Information - Currently the guest notes (and star rankings) appear to only be visible on the "Internal Stay Notes" section of the reservation popup. Separately, notes can be recorded in the 'Guest Information" section. It would be very helpful if these notes were linked. Notes entered on the Reservation synced automatically to the Guest Info page, with a timestamp of then the notes made and what reservation it referred to, and notes made on the guest info tab showed up in the reservation. This would allow us easily identify and monitor problem guests, as well as anticipate guest needs such as mobility issues, or things like birthdays and anniversaries.
Zach Shomler
shared this idea
