Ability to Blacklist email addresses to prevent re-booking of problem guests
Similar requests have been made on this portal, and marked as "functionality already exists." However no explanation has been provided, and as far as I can tell there is no documentation on how to accomplish this.
There is a way to add tags to guests in the "my-clients" page, but this tag does not seem to do anything. It is not visible on the guests reservation, and is not a filterable variable for reporting, or a triggerable element for messaging. Therefore the ability to simply tag guests is entirely worthless.
What is needed is a system where you can flag a problem guests email address and/or name, which either prevents that guest from making a new reservation, or sends up some kind of email/warning/notification/red flag when a problem guest books to trigger some kind of internal review process.
Zach Shomler
shared this idea
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Jerry Inman commented
YES PLEASE! This would help relive quite a bit of stress! Some horrible guests think they are are good guests and re-book. A catch-all would be great!
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Mugesh Arunagirinathan
commented
Make possible to block messages from unwanted guest or block unwanted guest to prevent bookings.