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6 results found

  1. Pre arrival form should not pre-fill guest email ID. This is most likely the Airbnb ID and then guests don't enter their own non-Airbnb ID. This defeats the purpose of asking guest to enter their email for direct booking.

    31 votes

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    started  ·  7 comments  ·  Guest Portal  ·  Admin →
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  2. We are finding that some guests will upload a selfie or a piece of ID without a photo (even after explaining this in the message.)
    Currently, we have to contact Hostfully to reset the pre arrival form as we cannot reset it or request that the guest complete it again.

    1 vote

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    0 comments  ·  Guest Portal  ·  Admin →
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  3. Add "Roll-Away" bed as a sleeping option. We keep them in closets to get more "heads in beds"......

    1 vote

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    received  ·  1 comment  ·  Guest Portal  ·  Admin →
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  4. Pre-Arrival form captures guests and sub guest information. I would like to have access to my guest as well as the people that came with them and their emails if that was filled in.
    I had to contact Hostfully to provide that information to me. The sub info was left out and needed to be requested each time I wanted the report.

    8 votes

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  5. Guest portal should show 'Statement' information even for Vacation Rent Payment users. This feature is currently not working for those who use VRP - maybe just pull order_statement merge field to fill that information. I have many guests who ask for this info and who attempt to use guest portal but it doesn't populate.

    1 vote

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  6. Guests would like to have the ability to see the booking statuses such as Inquiry or Confirmed. They also would like to see how much they have paid and the outstanding balance prior to arrival.

    6 votes

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