208 results found
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Discount code conditions
I would love a condition related to number of nights & nightly rates (less than, equal to, greater than).
5 votesYou can already create discounts based on the number of nights, in the property settings pricing tab.
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Gift cards to book a stay
Offer gift cards on Hostfully for people to purchase a gift card for someone to use to book a stay.
4 votesWe have Discount Codes - this is the same thing, just called differently.
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5 votes
Just create a custom template with all the variables (data) you need to receive by email. Then create a Trigger of type "Complex Condition", with event condition "When Pre-Arrival Form is submitted", and associate that template to this trigger.
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Choose channels for Pricing Rules
We want to put weekly and monthly discounts in VRBO without ALSO sending it to Airbnb. In Airbnb we do it directly on the website
2 votesIf you want to use discounting directly on Airbnb's website and not send these pricing rules, please ensure the toggle on the feature for "Override Airbnb rules set" is off. This is found above the pricing rules on the pricing page.
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Guest pre-arrival form that collects phone numbers instead of email addresses in case guests have to be evacuated from a wildfire
Guest pre-arrival form that collects phone numbers instead of email addresses in case guests have to be evacuated from a wildfire.
If a neighborhood rips through a neighborhood, making contact with a guest via email isn't an effective way to contact all guests to evacuate.
4 votesYou can already set your pre-arrival form to collect phone numbers and/or email address, as per your choice.
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Payment reminder (internally) to send balance requests
I would like to have the option to set a payment reminder internally so that I can remind myself to send the balance request email
4 votesThis already works this way. The system automatically sends the balance payment reminder to the guest, and the PM can choose to be CC'd on those messages.
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Ability to continue to use Hostfully's unified inbox when properties are unlisted
We are applying for a permit with the city for one of our properties, and we are supposed to not be actively advertising throughout that process but we have active bookings we need to continue to communicate with.
1 voteFor this you can simply keep your property active but turn your channels off.
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Add the Rental Conditions as a mandatory field to agree to and sign when processing payments
We would prefer that the guest simply be forced to sign the rental agreement when they book —or— when they make their second payment.
4 votesThis is already the case. The RC acceptance is mandatory when processing the payment.
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Pet Fee per Pet
Have the option to charge a fee per pet.
1 voteWe already support his feature. Please see how to set it up in the following article: https://help.hostfully.com/en/articles/6895588-handling-pet-fee-in-the-hostfully-booking-flow
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filter for messages haven't responded to
Allow complex conditions for triggers relating to incoming messages. For example, messages from non-airbnb platforms trigger a SMS to the host.
2 votesYou can already filter per channel and respond to messages that way.
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Support updating guest’s email from Pipeline to “See all customers” list especially, Airbnb channel
When updating guest’s email from Pipeline / Lead view, it does not update in “See all customers” list. We have integration with MailChimp which is great and can support us a lot on marketing purpose, but sometimes I still need to correct the email address, especially for Airbnb guests and I have to update it directly in Hostfully.
However, the issue is mentioned as above. So if it’s supported to update guest’s email, it would be great.
1 voteYou can already do this by click on View and then update the email address from the Client Information tab
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Add hold event for trigger
When I look at the triggers there is no trigger for Hold or Hold reminder in the picklist.
We want to use that because we work in multiple countries so we can send the specified email.
1 voteWe already have a system template for Holds - which is why the system does not expose a trigger. You can toggle the Hold templates and have them in different languages, so the system will automatically choose the right language.
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Damage program for listings on Booking.com
With Booking.com reservations, the security deposit is not automatically collected. Therefore, collecting it from the guest after the reservation is made can be a bit of an inconvenience to our operation.
We would be much better off if we have a damage program for our BDC listing (so guests would only pay for SD in case of any damages). Unfortunately, this is not supported via API at this time. If this is available, it's a big help for us.
4 votesI just checked several Booking.com bookings and seeing that the security deposit is correctly collected. Closing this.
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Deactivating properties should disable channel connection
If a property is connected with Airbnb and I deactivate the property from Main Settings, Airbnb channel connection will still be active, thus I can't delete the property. I want all channel connections to be automatically disabled when deactivating a property.
1 vote -
Only allow experienced guests to book
Have the possibility to restrict guests from Booking the property. Only allow experienced guests to book
1 voteYou can set your guest requirements for Airbnb in main settings of the property.
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1 vote
This can already be done by overriding the CSS.
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Modify owner invite template with HTML
I want to be able to modify the HTML of system template "Invite Owner to claim property" while keeping the functionality to generate owner username and password.
1 voteHello, you can already do so using the template called "Invite inactive owner to claim his property".
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Allow potential guests to get quote without putting in email, etc.
Currently, guests must put their name and email to be able to get a quote. This is prohibiting business as it is easier to go to Airbnb or VRBO to run numbers on homes...and then they may find a different home. I would love the option to be able to turn this feature off and only collect guest information when they actually book. Thank you for your consideration.
10 votesPotential guests can already view a full quote without entering any information. They just need to click on the Show Details link below the widget.
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Digital Guest Guide
It should have an access from our Hostfully account to the Guest Digital Guide. As I understand, we have to log in again to gain access to the portal.
1 voteYou can already do this by enabling your Hostfully Guidebook integration from the Integrations page and cick on the link "Automatically sign into my Hostfully management console"
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Search past guests when adding a lead from calendar
Usually, when I manually add a booking I do it from the Calendar and would like to be able to easily populate guest information. I would like to see an autofill option when I start to add a guest's name so that I do not have to manually fill out all of their information when I know that they have stayed with us before.
4 votesThis option already exists - when you open the Edit Lead window for an archived booking (Past stay), it provides the option to "Re-book" the guest. Clicking on Re-book will automatically populate the booking window.
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