Auto-Create Resolution Adjustment When Security Deposit Is Automatically Refunded
Currently, when a security deposit is automatically refunded in Hostfully, there is no corresponding Resolution Adjustment added to the booking’s Order Details. This creates a mismatch between the actual financial transaction (the refund) and what’s shown in the booking record.
As a result, we are forced to manually enter a Resolution Adjustment to reflect the refunded amount, just so that the Order Details balance correctly. We're already having to make this same adjustment in QuickBooks Online, so adding it again in Hostfully creates unnecessary double work for every booking with a deposit.
We’re requesting that Hostfully automatically generate a Resolution Adjustment entry at the time the security deposit is refunded. This would keep the Order Details accurate and eliminate the need for manual corrections.
Jerry Inman
shared this idea
As per the attached screenshot, you see that the system does create a line item for refunds automatically processed.
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I don’t believe you understood what we were asking for. Functionality truly does not exist. The actual invoice is not updated showing the returned security deposit. The payment history does show it. But we have to go in and consistently update the invoice in Hostfully.