I wanted to explain why the ability to schedule messages after booking confirmation is so important for VRBO reservations.

Because VRBO requires the PMS to act as the merchant of record, all payments are processed through our Stripe account. Stripe’s processing fees are non-refundable, so once a guest’s payment is captured, those fees can’t be returned — unless the property manager absorbs the cost.

To handle this fairly, my solution is to delay the payment until the guest understands this policy. My plan is:

When a guest books, they immediately receive a confirmation message explaining the processing-fee policy.

Their final payment is due 5 days after booking, per the property settings in Hostfully.

However, there currently isn’t a way to automatically send a payment request or reminder after that 5-day period. There are robust options for scheduling messages before arrival, but not for time-based events following booking confirmation.

Unless of course I'm missing something and could try a new tactic as every PMS user integrated with VRBO experiences this