Request for distinct post-payment confirmation page for accurate conversion tracking
Distinct confirmation page for tracking conversions, such as those from META ads, that appears immediately after payment is completed.
Currently, users are redirected to a pre-arrival form after payment, but there’s no separate confirmation page that can serve as a reliable conversion endpoint for analytics or ad tracking.
Additional context:
The Meta HTML is already implemented through Google Tag Manager, so adding it under Agency Settings > White Labelling wouldn’t address the issue. The tag itself is firing correctly on the site.
The main tracking problem comes from how Hostfully handles payments. It appears that the checkout flow uses a third-party payment processor embedded via shortcode or script rather than a fully native on-site transaction. As a result, no tracking scripts from Meta, Google Tag Manager, or Google Analytics can detect when a payment is actually completed. The payment confirmation event happens outside the site’s data layer, preventing conversion tags or pixels from being triggered directly.
Our current workaround is to track the page that loads immediately after a successful payment, since that’s the only visible indicator of a completed booking. However, that confirmation page is currently accessible outside of the payment flow, meaning users can access it even without completing a transaction. This makes it unreliable for conversion tracking.
Request:
Be able to create or modify the page displayed after a successful payment.
Ideally, we’d like this page to:
Appear only once the payment has successfully processed
Serve as a unique confirmation endpoint for conversion tracking (Meta, GTM, Analytics)
If there’s a built-in option or customization path to implement this dedicated post-payment confirmation page, it would fully resolve the issue and greatly improve the accuracy of conversion tracking.