client information
We have many returning guests or extending stays. Every time we have to fill all the guest data again manually.
At the previous PMS systems we were use to just choose from the client database and it filled in all data that we had already inserted when the guest came 1st time.
The system offered the list of most current guests with the starting letters that we had inserted or choice to search in guest database
Maria Lu
shared this idea
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Sam - More Mountain
commented
A huge number of our guests are returning guests year after year and as such we reward our guest on this. Our previous PMS system allowed us to see previous bookings by the guest but the Hostfully system doesn't seem to do this. On the "Customer List" you can rebook a client and see their details, so it seems like the details are recorded somewhere in Hostfully. Can a customer record be created where in this area we can see how many times a guest stays.
Also, any customer notes written in here don't seem to pull through into bookings made from here?