The client needs to hide automated messages from their main inbox.
The problem is twofold: 1) these messages clutter the view and make it difficult to find messages from actual guests, and 2) the "Unread Only" filter doesn't work across teams, because if one agent sees a message, it's marked as read for everyone, negating the filter's effectiveness.

Please provide an option to archive/separate these automated messages or to have the "read" status be individual for each agent.