Agency-Level Troublesome Guest Blocking
Introduce a centralized system that allows property managers to flag and block problematic guests across all properties within an agency. Currently, guest issues are tracked at the individual property level, allowing repeat offenders to book other listings within the same portfolio.
This feature would enable agencies to mark guests as “Do Not Host” or “High Risk,” add internal notes, and automatically block or flag future booking attempts across all properties. It should also include alerts for flagged guests and team-based permissions for managing guest status.
Problem It Solves:
Prevents repeat negative experiences, reduces financial risk, and eliminates the need for manual tracking of troublesome guests across multiple properties.
Key Benefits:
Protects properties and reduces damage risk
Saves time with centralized tracking
Improves team visibility and decision-making
Enhances overall platform trust and professionalism
Cassie Funk
shared this idea