Settings and activity
129 results found
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4 votes
Keith
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11 votes
We are planning to add specific trigger events for this, so this should cover this use case.
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12 votesKeith
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24 votesKeith
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24 votes
Note that we already support holds, they are called "Additional charge" - please see documentation at https://help.hostfully.com/en/articles/3032124-using-the-additional-charge-option
An error occurred while saving the comment Keith
commented
Many payment processors done charge dees on refunded amounts. Stripe does which is annoying but this seems to be non negotiable for them
For direct bookings, security deposits have an “additional charge” option. It would be helpful if this were implemented for all channels for which we take the payments
For full or partial refunds it's unlikely stripe will change policy
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18 votes
An error occurred while saving the comment Keith
commented
The template picker options is not the same
That may allow you to send a message but then you have to go cancel the scheduled message lest the guest get a duplicate
Simply bedding a “send now” or “fire now” option in the scheduled message view seems more efficient
Keith
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32 votes
Thank you for submitting this idea. We have considered this in the past but this behavior comes with complexities. The question is whether we consider a property as booked on the first split payment and block the calendar or not:
- if we do: a guest could pay $5 on a $1000 payment and the calendar will be blocked with a payment that does not meet the reservation amount threshold (putting the PM at risk)
- if we do not consider it as booked until the whole $1000 is received, the PM could end up with 4 payments of $200 and the property is still available. Someone else could then end en booking the property and the PM is left with having to process 4 refunds.
So this feature is definitely interesting but requires that particular threshold rules to be defined and the system behaviour to adapt to them.
An error occurred while saving the comment Keith
commented
For stays longer than 30 days or would be ideal if it worked similar to Airbnb.
They collect 1 month at a time which is typical of a long term stat/lease
People booking 120 day stays often can't afford to pay the whole thing
There does need to be a different payment threshold setup for intermediate length stays vs short term stays
An error occurred while saving the comment Keith
commented
What might work here is to just allow "partial" payments at any time.
Anyone can use the payment link to pay whatever portion they're responsible for.?
Keith
supported this idea
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8 votes
An error occurred while saving the comment Keith
commented
It doesn't seem like the implemented solution solved all of Matt's problem.
should I open a new ticket?
There are different actions needed based on why something is blocked.
if it's blocked for use by an owner or guest of owner, it should trigger a cleaning,
if ti's blocked for maintenance, it might trigger a property inspection.
Simply differentiating by who added the block seems insufficient.
Also, when the agency adds a block I'd like to indicate if it's owner editable.
As it is, if an owner can't get to the the portal to add a block and ask us to do it for them we also then have to edit/delete it when they wan't to change it.
When I add a block I'd like to tag it as an "owner" block so they can manage it.
Keith
supported this idea
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An error occurred while saving the comment Keith
commented
We, PM"s need to be able to create blocks the owners can edit as well.
As it is now, if we create a block, the owner can't modify it, I'd like to be able to create an "owner block" on their behalf so they can later edit it, but also need the ability to create PM blocks that the owners can't edit (like if we have scheduled maintenance/service and can't have a guest in a unit on a specific date)Also, blocks feed into 3rd parties like vrscheduler, these all trigger events on the other end.
If an owner is staying, we need to clean after them, but if it's blocked for photography or to repair a broken window, then we don't need to clean, so having tags or additional block types would be quite helpful.
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24 votes
An error occurred while saving the comment Keith
commented
full acls would be ideal.
Even at the property level.
you may have some properties where one users is a property manager but for others they're just an associate or booking agent.
Keith
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1 voteKeith
shared this idea
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12 votesKeith
supported this idea
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4 votes
An error occurred while saving the comment Keith
commented
I think it would even work to just add a bold "$" before the guests name.
or an icon of a bank or something. if room maybe add the balance due if not 0Keith
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12 votesKeith
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5 votes
An error occurred while saving the comment Keith
commented
An error occurred while saving the comment Keith
commented
I agree. these things should take you to the same view and just have the appropriate actions on them.
Also, the view from the calendar doesn't exactly match the detail view from the pipeline or dashboard for some reason?
Keith
supported this idea
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4 votes
An error occurred while saving the comment Keith
commented
I think this is related to this one:
https://hostfully.uservoice.com/forums/271343-property-management-platform-web/suggestions/46502164-update-dashboard-userflow-of-processing-new-leadsI would think it would simplify the programming if all the lead management views were the same.
Shouldn't matter if I'm viewing a lead from the dashboard, pipeline or calendar.
All Same info all should work the same.I suppose in some cases where the lead assignee has certain rights that others don't there might be some differences but these should also be consisted based on permissions.
Keith
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4 votesKeith
supported this idea
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An error occurred while saving the comment Keith
commented
Agree, or this should be a setting in the Agency settings.
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3 votesKeith
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4 votesKeith
supported this idea
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5 votes
You can choose what is being applied to all properties during you batch Edit - select what to change (having in mind, which properties the particular change(s) will be applied to), and select the property list to apply the change to in the property selector.
An error occurred while saving the comment Keith
commented
I think one solution would be to add checkboxes for the available fields on the bulk screen and we can choose which
Just like we can choose which properties we should be able to choose which fields as well.
An error occurred while saving the comment Keith
commented
I agree. IMHO this "all or nothing" makes this feature effectively useless.
Especially when it includes pricing (cleaning fee, taxes, security deposit) which are likely to be different for each listing.
Keith
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17 votesKeith
supported this idea
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An error occurred while saving the comment Keith
commented
Currently you can delete the automated review and then just manually send one.
I've not seen a place where this didn't solve my problem.
what I'd like is to have a set of "bad review" templates or even "good review" templates
and choose which one to send.
for automated messages I'd want to select which of my templates get randomly chosen.
also, when the same guest has multiple stays it'd be nice if they didn't get the same review repeatedly.
I'm not sure trigger events are sufficient.
This needs to work for integrations.
Of a owner blocks they should be able to specify if it's a reservation or not. A checkbox or a selector for” number of guests”
0 guests would be a maintenance block. 1 or more would be a booking
Example. We use vrschrfuler.
Owner stays need cleaning. Vrschefuler doesn't see these but should
However, owner blocks to do some work on the property, or just to avoid potential party dates. This doesn't need cleaning.