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  1. 52 votes

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    Keith supported this idea  · 
  2. 88 votes

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    Keith commented  · 

    What we need here is a flag (or a different kind of owner block)

    Owner stay = cleaning,
    Owner block = maintenance or something that doesn't require cleaning.

    we need the same for manager blocks, we need to tag blocks we create as needing cleaning or not.

    If syncing with cleaning integrations (operto, etc.) this should sync as a stay,

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    Keith commented  · 

    +1 on this idea.

    Also, many of our owners prefer not to pay for additional cleaning, so we just clean after they stay and they arrive at a dirty house. not my choice but saves them money, would be nice to distinguish between the two for scheduling .

    also we occasionally provide promos for guests we don't need to do for owners.

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    Keith commented  · 

    I'm not sure trigger events are sufficient.

    This needs to work for integrations.

    Of a owner blocks they should be able to specify if it's a reservation or not. A checkbox or a selector for” number of guests”

    0 guests would be a maintenance block. 1 or more would be a booking

    Example. We use vrschrfuler.

    Owner stays need cleaning. Vrschefuler doesn't see these but should

    However, owner blocks to do some work on the property, or just to avoid potential party dates. This doesn't need cleaning.

  3. 2 votes

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  4. 2 votes

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  5. 3 votes

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    received  ·  1 comment  ·  Guidebook  ·  Admin →
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    Keith supported this idea  · 
  6. 5 votes

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  7. 2 votes

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  8. 4 votes

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  9. 2 votes

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  10. 65 votes

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    Keith commented  · 

    Yes, custom is good, but since hostfully processes the transaction for our side off the booking (not the vrbo fees), what we really need is for them to do an Auth hold on stripe then confirm the authorization after a free cancellation period.

    Then we don't pay fees until after the free cancellation period and these transactions are still protected by 3dsecure/2fa if you have that mandatory in your stripe account.

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  11. 1 vote

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    Keith commented  · 

    what you describe is extending the stay directly. they make a new reservation as a direct booking.

    I think what you want is:
    if airbnb, then use airbnb alteration to extend stay.

    and if booking.com use booking extend stay.

    my personal preferences is to pocket the platform fees when guests extend. The platform isn't doing work so why should they get a commission on a guest wanting to enjoy our hospitality more.
    So I charge them the same rate they paid on the platform and share the spoils with my owners.

  12. 8 votes

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  13. 3 votes

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  14. 7 votes

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  15. 2 votes

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  16. 2 votes

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  17. 3 votes

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  18. 2 votes

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    Keith supported this idea  · 
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    Keith commented  · 

    should be a hierarchy.

    default "agency"
    then "owner" if set
    then 'property" if set.

    and for parent-child listings, the parent data should be inherited by the children unless overridden at the child listing level

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    Keith commented  · 

    The owner isn't collecting the payment, so they're not the one legally responsible for tax reporting.

    When you then pay the owner, you issue them a 1099 which shows the IRS that some of your income was paid out to someone else.

    If this is for your own records, just use a custom variable and add the owners taxid there, but be careful not to use that variable in a template.

    I don't think taxID numbers are synced to airbnb from hostfully in any case, you set your tax id on airbnb's side. if you use the co-host feature, each separate account has their own tax information and airbnb provides appropriate 1099's to whomever was sent money.

  19. 3 votes

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  20. 3 votes

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    Keith supported this idea  ·