Settings and activity
246 results found
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8 votes
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Keith
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3 votesKeith
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8 votesKeith
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7 votes
An error occurred while saving the comment Keith
commented
Agree. Access control lists for viewing more stuff is the way to go here
Id like to see more ACLs for employees and vendors also
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4 votesKeith
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6 votesKeith
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commented
These should all be separate triggers
Financial changes.
Date/time changes
Meta data/notes/names changes -
8 votesKeith
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11 votesKeith
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6 votesKeith
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27 votes
An error occurred while saving the comment Keith
commented
Now that I review the amenity list:
https://developers.booking.com/connectivity/docs/codes-rmaI see that this is complicated
As an example
If I select bath and shower. I would also want automatically “bath or shower”Booking also scans the image to make suggestions on amenities. This speeds up adding them.
Keith
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33 votes
An error occurred while saving the comment Keith
commented
I do like the receipt template now in inbox
Along with pdf version there should be an image version
This will get into Airbnb and other channels that might not support pdf
An error occurred while saving the comment Keith
commented
I'm not sure how to generate any kind of receipt. I get requests for them all the time and have to make them manually.. it's very annoying.
Keith
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22 votes
An error occurred while saving the comment Keith
commented
I find this request a little confusing.
VRBO policy doesn't allow offline bookings:
https://help.vrbo.com/articles/About-offline-bookingEither the guest needs to complete the bookigng through the channels booking workflow or it is a direct booking for which vebo is owed a commission for lead generation.
The latter shouldn't expect to get a full vebo integration since it cut them out of the process.
The tight thing would be to have the guest complete the booking through vebo as an online booking
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10 votesKeith
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3 votes
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60 votesKeith
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1 voteKeith
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1 voteKeith
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11 votes
An error occurred while saving the comment Keith
commented
I find this odd also. it should just be part of the "rent"
Alternatively, we should be able to assign this to a field.
In our case, the rate multiplier offsets the platform cost, we deduct this prior to computing our split with the hosts.
so for us I'd like this rate multiplier to be a "platform fee". but I agree "rate multiplier" is bad.
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16 votes
An error occurred while saving the comment Keith
commented
I'm not sure the value of this option specifically, but here are my asks :
1) I'd like to create multiple templates and have them cycled through for specific guests.
in other words, template one is used for the first time we review that guest. Template 2 for the 2nd time we review the same guest...etc...
as it is, they keep getting the same review for repeated stays which doesn't look personalized.
Optionally (in addition) would like the option to create sets. randomly choose one of set 1, and one of set 2.
I'd also like reviews to be based on our star ratings for the guest based on the "internal guest notes" tab.
Otherwise I see no value in this internal guests notes.. but I figured the idea was that we review them there and those stars get posted.
Notes would be for private messages and the review template text would go to the public review.
If we don't fill that out by the time the review triggers then it's the generic review .
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26 votes
An error occurred while saving the comment Keith
commented
Thinking more about this, I think the ideal solution is forthe PM to be able to configure the price shown to the owner.
In our case, they get [rent - (platform fee + channel price adjustment)]
if we can have 2 columns (include/exclude) with all the compnents that might go into price, then PM's could just check the components they want to include or exclude from the computation.
ideally this would be done at the account level with an override by owner and/or by property.
This would make this the most configurable and flexible.
An error occurred while saving the comment Keith
commented
we use the channel price adjustment feature to account for the platform fees.
it should be possible for hostfully to reduce the rent by this amount (if set to do so by the manager)We don't make the booking value visible to owners for this reason, and send them a monthly statement, but they really would like to know as reservations come in how much money they're making.
Keith
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Airbnb doesn't support this.
They have length of stay discounts
So effectively when doing this on Airbnb you raise rates across rhe board then add length of stay discounts to get the rate to what you need for various lengths of stay
I suppose Hostfully could do the math to make this work but that seems risky and complicated. And guests will see too high a price if they search without dates
And if you iluse their custom promotions those will be based on a higher base rate
I like this idea. I think it might be tough to get right given Airbnb doesn't support this directly