Settings and activity
309 results found
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4 votes
Keith
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6 votes
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2 votes
An error occurred while saving the comment Keith
commented
I like the "air review" chrome plugin, would be nice if similar functionality (or even if that plugin worked) when viewing airbnb inquiries through hostfully.
but at a minimum a link to the guests profile would be good.
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7 votesKeith
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11 votesKeith
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11 votes
An error occurred while saving the comment Keith
commented
We have just gone through an integration with hudson creative (available through the integrations center) and are almost done with our own custom direct booking website.
It's pretty flexible.. you can change some tags in your listings to customize these sorts of things and if you need hudson to do custom work, their fees are reasonable and they're quick and high quality.
This is something I'd look into.
I do agree the hostfully widget should be more configurable, but my guess is this isn't where they're planning on spending dev time.
Keith
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4 votes
An error occurred while saving the comment Keith
commented
I can't speak for hostfully as to why hometogo was removed, I think in 8 years I got a handful of inquiries and maybe 1 booking from the channel.
but it's available through the nextpax or rentals united .
My guess is hostfully is focussing on high volume channels or channels which develop and manage the integration on their end without hostfully dev resources.
but I suggest exploring nextpax or rentals united which will give you access to a couple hundred channels.
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16 votesKeith
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12 votesKeith
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46 votes
An error occurred while saving the comment Keith
commented
In addition, given some states, like California, give guests a 24 hour cancellation period, we'd like the initial payment to be an authorization which automatically processes 24 hours later if the booking wasn't canceled.
As it is, we have to pay stripe fees on cancellations which gets costly.
Keith
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An error occurred while saving the comment Keith
commented
I think this is generally a good idea, but I don't think these transactions will be protected by 3D secure liability shift which we require on all our transactions to avoid chargebacks.
If they are protected then we definitely would like to auto process the balance, but I'm pretty sure the guest needs to confirm the payment to have this protection.
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49 votesKeith
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85 votes
An error occurred while saving the comment Keith
commented
What we need here is a flag (or a different kind of owner block)
Owner stay = cleaning,
Owner block = maintenance or something that doesn't require cleaning.we need the same for manager blocks, we need to tag blocks we create as needing cleaning or not.
If syncing with cleaning integrations (operto, etc.) this should sync as a stay,
An error occurred while saving the comment Keith
commented
+1 on this idea.
Also, many of our owners prefer not to pay for additional cleaning, so we just clean after they stay and they arrive at a dirty house. not my choice but saves them money, would be nice to distinguish between the two for scheduling .
also we occasionally provide promos for guests we don't need to do for owners.
Keith
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An error occurred while saving the comment Keith
commented
I'm not sure trigger events are sufficient.
This needs to work for integrations.
Of a owner blocks they should be able to specify if it's a reservation or not. A checkbox or a selector for” number of guests”
0 guests would be a maintenance block. 1 or more would be a booking
Example. We use vrschrfuler.
Owner stays need cleaning. Vrschefuler doesn't see these but should
However, owner blocks to do some work on the property, or just to avoid potential party dates. This doesn't need cleaning.
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60 votes
We now support Booking.com multi-room reservations for both multi-unit AND master/sub-unit properties!
This feature is in beta, if you would like to be added to our beta program, please respond to this message. Folks who already responded to my previous announcement have been added to the beta program already.
When added to the beta, only new multi-room reservations imported from Booking.com will display in our redesigned format.
An error occurred while saving the comment Keith
commented
beta please
An error occurred while saving the comment Keith
commented
I'm open to beta.
An error occurred while saving the comment Keith
commented
This problem is more critical than just calendar visualizations.
The orders and reports and revenue reports are all wrong.
it looks like we got paid a bunch of extra money for a single reservation and our hosts will think we're stealing from them, or worse, we might think we owe a guest money when we don't.
This needs to be a higher priority.
Keith
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2 votesKeith
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2 votesKeith
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3 votesKeith
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4 votesKeith
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2 votesKeith
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2 votesKeith
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2 votesKeith
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I think the whole point of this system is to prevent double bookings, I think you'd want to cancel the other stay.
Legally you have a risk. a booking is a contract, if the other one decided to suddenly pay, you'd have 2 paid stays for the same night.
You could get sued by whichever guest got bumped.
In the past, i've moved the reservation to an inactive listing where I later work to cancel it, but then it doesn't block and if the guest pays we can notify them that listing is non-compliant with local law and can't host.