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  1. 64 votes

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    Keith commented  · 

    Yes, custom is good, but since hostfully processes the transaction for our side off the booking (not the vrbo fees), what we really need is for them to do an Auth hold on stripe then confirm the authorization after a free cancellation period.

    Then we don't pay fees until after the free cancellation period and these transactions are still protected by 3dsecure/2fa if you have that mandatory in your stripe account.

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  2. 1 vote

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    Keith commented  · 

    what you describe is extending the stay directly. they make a new reservation as a direct booking.

    I think what you want is:
    if airbnb, then use airbnb alteration to extend stay.

    and if booking.com use booking extend stay.

    my personal preferences is to pocket the platform fees when guests extend. The platform isn't doing work so why should they get a commission on a guest wanting to enjoy our hospitality more.
    So I charge them the same rate they paid on the platform and share the spoils with my owners.

  3. 8 votes

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    Keith supported this idea  · 
  4. 3 votes

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  5. 7 votes

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  6. 2 votes

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  7. 2 votes

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  8. 3 votes

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  9. 2 votes

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    Keith supported this idea  · 
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    Keith commented  · 

    should be a hierarchy.

    default "agency"
    then "owner" if set
    then 'property" if set.

    and for parent-child listings, the parent data should be inherited by the children unless overridden at the child listing level

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    Keith commented  · 

    The owner isn't collecting the payment, so they're not the one legally responsible for tax reporting.

    When you then pay the owner, you issue them a 1099 which shows the IRS that some of your income was paid out to someone else.

    If this is for your own records, just use a custom variable and add the owners taxid there, but be careful not to use that variable in a template.

    I don't think taxID numbers are synced to airbnb from hostfully in any case, you set your tax id on airbnb's side. if you use the co-host feature, each separate account has their own tax information and airbnb provides appropriate 1099's to whomever was sent money.

  10. 3 votes

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    Keith supported this idea  · 
  11. 3 votes

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  12. 3 votes

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    Keith commented  · 

    I made a similar argument for inactive listings, the response I got from hostfully was that they consume resources whether they're active or not, so they feel they should charge them.

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    Keith commented  · 

    does this mean that you only open for booking during the season..
    I mean if it's a summer rental but someone can book july in december, then it's active?

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    Keith commented  · 

    Agreed

    Most software allow archiving which incurs no or discounted rates

    I understand there are storage costs but these are minimal

  13. 3 votes

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    Keith supported this idea  · 
  14. 3 votes

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    Keith commented  · 

    further, I'd like guests to be able to extend their stays themselves, which should immediately take them through the payment workflow just as it would a new booking.

    ideally, I'd like to give guests the option to extend directly regardless of which channel they booked on.

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  15. 4 votes

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  16. 3 votes

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    Keith supported this idea  · 
  17. 3 votes

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  18. 2 votes

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  19. 2 votes

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    Keith commented  · 

    agree.. every begin/end date system on the internet will automatically push the end date to the same or a day after the start date when it's changed.

    not doing this is ridiculous

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  20. 1 vote

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    Keith commented  · 

    This would be nice. I don't think Airbnb passes on to hostfully whether or not a booking was from a special offer or not. even many times the emails from airbnb don't seem to correctly indicate this.

    one way to tell is ... special offers will have $0 cleaning fee.