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304 results found

  1. Retrieve VRBO reviews and automate responses to reviews

    28 votes

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    started  ·  4 comments  ·  Property Management Platform » Reviews  ·  Admin →
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    Keith supported this idea  · 

  2. Pricelabs Integration Request: Dynamic Minimum Stay Rules Based on Booking Dates

    4 votes

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    0 comments  ·  Property Management Platform » Integrations  ·  Admin →
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  3. Rate Check under the booking widget

    4 votes

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    1 comment  ·  Property Management Platform » Widgets and Forms  ·  Admin →
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    Keith commented  · 

    Similarly, would be nice to have a "flexible dates" option where people can see costs for different travel dates.

    Keith supported this idea  · 

  4. Push bathroom data to booking.com

    7 votes

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    under review  ·  2 comments  ·  Property Management Platform » Channels  ·  Admin →
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    Keith commented  · 

    even worse, anytime I update a property, it seems the bathroom information gets lost and we have to re-add it via booking.com so it's like it's pushing 'no" bathroom information.

    Keith supported this idea  · 

  5. Do not modify prices when Adjusting lead orders

    4 votes

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    1 comment  ·  Property Management Platform » Pipeline & Lead Assignment  ·  Admin →
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    Keith commented  · 

    This is especially a problem with payments by booking.
    These leads, if we move the guest to a different room, the price changes, we can't keep the original price.

    The workaround I was given was to go into the order after the fact and add a line item, which is absurd.

    We should be able to turn on "keep original pricing" or "manually adjust pricing" .. 2 little checkboxes with existing actions associated with them.

  6. Add a condition "If guest has not published a review yet" for custom trigger

    33 votes

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    6 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Keith commented  · 

    I'm not sure the value of this option specifically, but here are my asks :

    1) I'd like to create multiple templates and have them cycled through for specific guests.

    in other words, template one is used for the first time we review that guest. Template 2 for the 2nd time we review the same guest...etc...

    as it is, they keep getting the same review for repeated stays which doesn't look personalized.

    Optionally (in addition) would like the option to create sets. randomly choose one of set 1, and one of set 2.

    I'd also like reviews to be based on our star ratings for the guest based on the "internal guest notes" tab.

    Otherwise I see no value in this internal guests notes.. but I figured the idea was that we review them there and those stars get posted.

    Notes would be for private messages and the review template text would go to the public review.

    If we don't fill that out by the time the review triggers then it's the generic review .

  7. Sync message edits from Airbnb

    3 votes

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    received  ·  0 comments  ·  Property Management Platform » Inbox  ·  Admin →
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  8. Add Bank Transfer as the payment processor for Booking.com reservations.

    3 votes

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    1 comment  ·  Property Management Platform » Payments  ·  Admin →
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    Keith commented  · 

    or for any reservation that isn't paid via the platform.

    Keith supported this idea  · 

  9. See cancellation date and time on the lead modal

    7 votes

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    received  ·  0 comments  ·  Property Management Platform » Pipeline & Lead Assignment  ·  Admin →
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    Keith supported this idea  · 

  10. Support query (GET) /properties by multiple locations

    2 votes

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    1 comment  ·  Property Management Platform » API  ·  Admin →
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    Keith supported this idea  · 

  11. Owner information on the owner page

    5 votes

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    0 comments  ·  Property Management Platform » Owner Portal  ·  Admin →
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    Keith supported this idea  · 

  12. include a header on each page of a multipage report

    6 votes

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    0 comments  ·  Property Management Platform » Reports and Analytics  ·  Admin →
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  13. Archive Photos without deleting them

    18 votes

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    2 comments  ·  Property Management Platform » Property settings  ·  Admin →
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    Keith commented  · 

    we are charged for archived listings which seems counterintuitive but the reason I was given is that they all take up storage space and resources which cost money.

    I presume the same for archived photos.

    I think it would be handy to have photos that are seasonal, for example, which you wouldn't want to show the pool in winter if it's closed, but if a photo is just out dated, not sure the value of keeping it around.

    But my guess is, this is a low demand thing.

    What I'd like to see is photo management more like how booking.com does it. I want to upload all my photos to the parent listing and select which ones apply to the children. similarly we should be able to have photos not selected for any of the listings, which solves the original requesters problem.

  14. Group templates and triggers

    48 votes

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    9 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Keith commented  · 

    Beyond this, it would be nice if we can assign templates/triggers at the listing management level.

    Add a tab to the listing management for triggers so we don't have to go to so many places when adding a new listing.

    Keith supported this idea  · 

  15. Modify Booking.com reservations

    8 votes

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    received  ·  1 comment  ·  Property Management Platform » Channels  ·  Admin →
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    Keith supported this idea  · 

  16. Option to enable/disable triggers

    28 votes

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    under review  ·  2 comments  ·  Property Management Platform » Templates and Triggers  ·  Admin →
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    Keith commented  · 

    This would be a nice complex condition to add to triggers. "active dates"

    This would also allow sending messages only relevant certain dates of the year.. like not sending pool hours in winter time, etc.

    Keith supported this idea  · 

  17. Keep booking data of deleted properties

    22 votes

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    received  ·  4 comments  ·  Property Management Platform » Reports and Analytics  ·  Admin →
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    Keith commented  · 

    Agreed. Historical data is even required by law in many jurisdictions.

    Keith supported this idea  · 

  18. Ability to customize name of order adjustment so it can be pulled separately in report

    8 votes

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    received  ·  0 comments  ·  Property Management Platform » Reports and Analytics  ·  Admin →
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  19. We need the ability to filter more than one property on the analytics page

    16 votes

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    received  ·  0 comments  ·  Property Management Platform » Reports and Analytics  ·  Admin →
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  20. Able to close hold expired leads

    16 votes

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    received  ·  3 comments  ·  Property Management Platform » Pipeline & Lead Assignment  ·  Admin →
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    Keith commented  · 

    When you close airbnb leds, it marks the lead in airbnb as declined, I think .

    I worry that this will harm our search ranking since they downgrade listings with lots of declines on them.

    Keith supported this idea  · 
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