Settings and activity
246 results found
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32 votes
Keith
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9 votesKeith
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43 votes
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2 votes
An error occurred while saving the comment Keith
commented
can't you do this with your custom html header/footer area.. maybe this is only available for whitelabeled, but this is where we have a menu that hosts use to go wherevr they need.
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4 votesKeith
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16 votesKeith
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19 votes
An error occurred while saving the comment Keith
commented
while it's not exactly the same, why not collect 1% at reservation.. the lost stripe fees will be minimal vs the lost time and money from having to deal with collections or no-pays.
Keith
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22 votesKeith
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An error occurred while saving the comment Keith
commented
YES.. and even now the "re-book" function is broken and we have to manually copy all the guest info to a new booking ourselves.
This is basic returning customer functionality that absolutely should work
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119 votesKeith
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57 votesKeith
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5 votesKeith
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19 votesKeith
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An error occurred while saving the comment Keith
commented
This is a complaint airbnb has from non channel manager hosts. I thought they fixed it, but there didn't used to be an easy way to tie a resolution center transaction to a specific booking.
I think there is now, so hopefully it's available though the resolution center api, but we need this info for both debits and credits.
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26 votesKeith
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7 votesKeith
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7 votes
An error occurred while saving the comment Keith
commented
Agree, this is important. should work like airbnb.
owners can then unblock dates as available.Keith
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6 votesKeith
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6 votes
An error occurred while saving the comment Keith
commented
I'm unaware of any platforms that support this feature even.
I can see how this would be useful, but seems like a very edge case.I think more useful is cleaning fees based on number of guests. but even that's a tough one.. it's the number of beds used that matters. 5 guests might use 5 beds, but 6 guests might only use 3.
But even still I don't know of any channels that support this? -
5 votes
An error occurred while saving the comment Keith
commented
You shouldn't let them in the house if they haven't paid.. There is NO recourse if you allow a guest to stay without payment.
don't do this.We don't send check-in instructions (or create door codes) unless we have payment.
I've added a trigger to notify agency if a booking is unpaid <4 days before checkin.
We then reach out to the guest and if they don't pay they don't get in.
Some pay at the door, others we just have their booking cancelled. -
6 votes
An error occurred while saving the comment Keith
commented
Most critical is that for longer stays, (several months) guests should be able to pay a month at a time .
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7 votesKeith
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An error occurred while saving the comment Keith
commented
I want to go further with these.
for example.. if a guest needs to take the trash out, I'd like to remind them the night before... but only if the trash day is during their stay or on their checkout date.
I'd also like to remind people of street cleaning or other things that might get them a ticket. (street sweeping the first and third monday of the month, as an example)
no need to remind people of wednesday trash if they're only staying on the weekend.
so along with seasonal / date based messaging, there should be day of week, day of month, etc.
I remember this used to be a setting in the airbnb channel manager. but it's not there, I presume this could be because airbnb doesn't really want to support the co-host feature anymore. it's there, but they want people using their new management team feature which doesn't have this support.