119 results found
-
Automatic Reply in inbox
To have a function/trigger that allows an automated message to be sent to guests once they send a message in the inbox.
1 voteThis is already provided though Triggers.
-
Make Notices to Owners filterable
I would like to notify Owner's, not only when there is a new booking, but also when there is a JUST a Date Change to a booking. Currently, anytime there is any change, even just adding, say, a new phone number, or # of guest, Owner's get another notice.
1 voteYou can already do this by creating a trigger for "Bookings Update" and have the system send an update to the associated owner.
-
Reject reservations with failed payment
If a payment is declined by the payment processor, the reservation should not be accepted and cancelled to keep the calendar available
4 votesThey system already rejects reservations with failed payments, with the exception of particular cases on VRBO and Booking.com: for Booking.com, their platform is initially made for hotels and they consider that a reservation is valid even if the payment is not yet received. For VRBO, in the case of 3DS2 security validation failing (case that mostly applies to Europe), a reservation will be ok'ed and a payment link will the sent to the guest to pay immediately on Hostfully. Note that this latter case for VRBO is about to be handled and this flow will work as expected.
-
Allow guests to make payments
We should have the ability to charge guests one time payments towards their bookings. I have a lot of guests wanting to make payments towards their stays, and I have to send them a payment link via stripe to take care of it.
1 voteHello James - this is at the core of what the Hostfully PMP does - you can create a booking directly on the calendar and choose the option to Save and Open Mailer the payment link to the guest. Based on the rules you defined in Agency Settings, the guest will either pay the full amount or the % to reserve the place (and balance paid N days before check-in). Please read more details at https://help.hostfully.com/en/articles/4327461-reservation-payment-settings-monitor-outstanding-balances
-
Direct lock integration with Dormakaba
Direct integration for Yale locks instead of using our software partners.
2 votesOur integrated partner Lynx already integrates with Dormakaba locks, so we suggest you set up this integration in order to connect to those locks. Thank you.
Ref: https://www.getlynx.co/integrations/#:~:text=Smart%20Locks%20for%20Keyless%20Entry
-
Allow Multiple Stripe Accounts without Main Account
The ability to add multiple Stripe accounts without having a main account. Properties are managed in Costa Rica and does not have a main Stripe account and cannot get one. Owners do have their Stripe accounts
1 voteYou can already set up multiple Stripe accounts, 1 per property, so having owner accounts connected should work. You just have to work with your owner to connect an account.
-
Calendar view
Change the calendar view from a horizontal scroll to similar to what Airbnb/VRBO does, in which you can see the entire month, on a calendar type setting (not a scroll). Or at a minimum, have different settings for multiple different calendar views.
1 voteHello - we already provide the full month view for property calendar view.
-
I want a way that all of my guest's info is saved as a unit inside Hostfully.
When I direct book, I have to remember all of their info. I need there phone number, email, and name. I wish I could select a person's name and their info would auto populate.
1 vote -
Automatically capturing the Airbnb guest email address
I came from Hospitable.com. I'm so disappointed that Hostfully doesn't collect email address from guest messages in Airbnb the way Hospitable does! I had a Mailchimp integration with Hospitable that was just beautiful. I need that desperately with Hostfully. It's enough to make me question moving forward with the platform. Please make it possible!
1 voteHello Alicia, Hostfully already provides this feature, in a more sophisticated way. The system allows you to automatically send a pre-arrival form to your Airbnb guest and capture emails and any other information you require. Once the guest emails are in the system, they can automatically be synchronized with Mailchimp. See details at https://help.hospitable.com/en/articles/4596941-integrating-with-mailchimp-to-send-email-campaigns-to-your-guests
-
A Mesh of Reviews - Direct, Airbnb, VRBO
I have a wish list for you. I'd love it if you guys could team up with https://elfsight.com/all-in-one-reviews-widget/ and let them be able to use our reviews. 98% of my reviews are from Airbnb or VRBO so I don't use Hostfully's. However this link above offers a mesh set of reviews coming in from different platforms. This way I could show my direct booking reviews along with Airbnb & VRBO. I've been using Elfsight.com for years showing my reviews. Here's a listing were you can see my Airbnb reviews on my direct booking website via Hostfully's widgets (near the bottom…
4 votesWe already provide a Revyoos integration for that matter.
-
Flag bad guests that you won't host again
Whether we're sending post stay check ins, or wanting to avoid re-booking bad guests, it would be nice to have some sort of ability to categorize guests who you don't want to welcome back. They wouldn't be able to re-book under that email and automatic templates wouldn't be sent to them.
1 vote -
Auto collect payments instead of just sending a reminder
I just onboarded with Hostfully and was very surprised that after a guest books the second payment is not automatically collected when due. I have been with two other PMPs and this was standard in both of them. In both of those systems the credit card used for their payment is stored and used for the second payment when due.
We collect 50% at booking, 50% is due 60 days prior to arrival. We always had a triggered message 10 days before the due date reminding the guest that their balance would automatically be charged on XX date (60 days…1 voteDear Carole. Thank you for your feedback.
The Hostfully PMP does automatically collect balance payments. It should work in all cases as long as you use Stripe as your payment processor, unless the guest credit card is rejected by Stripe (which is rare).
I'll close this item for now but please feel free to reach our to our customer service team if you need help setting things up.
-
Separating the alerts for bookings and inquiries on the UI dashboard
There is no difference in figuring out if its an inquiriy or booking, as both of them are populating in the UI Dashboard. It says we have to go to pipeline to check, but it should more straightforward to let us know at the Dashboard itself if it is a booking or inquiry. Probably have a separate tab from inquiry and booking, so it doesnt get confusing. People can get excited thinking its booking but ends up being just an inquiry. Thank you. Hopefully this is implemented.
4 votesThis already exists on the Dashboard, it probably just need to be clarified. As you see on the attached screenshot, you have 3 different types of notifications here:
- the 1st one is a booking: you see this is a booking because it has a large green check mark on top of the property image
- the 2nd one is an inquiry
- the 3rd one is a booking request: which means that the guest already provided their payment info, are ready to book, and just waiting for your confirmation (which is why you see the "Pending" button.
Hope this helps.
-
Handling pet fees in booking process
Airbnb now allows you to charge a pet fee as does VRBO. But the hostfully calendar widget you have for your direct booking website does not allow you to select a pet to your reservation. In the "Policies and Fees" tab in Hostfully lets you select "applies to hostfully" andbut this will AUTOMATICALLY charge the pet fee to EVERY guest. It does not let your guests select is they are bringing a pet or not. If you click "is optional" is still does not give the option for guest to pick a pet or not.
16 votes -
Direct Booking Widget Adds Security Deposit to total scaring guests away at the top
We have a widget for our website so guests can put in their dates and can automatically book or get a quote. Once you put in your dates the widget calculates the total and it will say "$850 total for 4 nights" for instance. This total includes the security deposit which skus what the guest believes the nightly rate costs and other fees. I think ti would be helpful to either have the break down open up instead of just to the total. OR say the total and say + security deposit. For example "$350 total for 4 nights plus…
10 votesThe booking widget does not add the security deposit to the total shown at top. It does show the total minus the security deposit.
-
Recording of refunds and cancellation payments.
It seems we cannot enter refund or cancellation Vacation Rent Payment payments in Hostfully. I think it important to see at a glance all the payments and refunds together in the Hostfully portfolio.
We cant enter the transaction manually either. At a minimum we should be able to enter the refund into Hostfully.
1 voteThe platform supports recording of refunds with Stripe. Cancellations are also recorded by the system.
-
Accrual Revenue Reporting by Month
Ability to see rent broken down by property for a specific time period based on days stayed at property during that time period. This report would be useful for allowing users improved financial accounting/reporting as well as reporting to tax agencies.
Example: Property A is booked for 3 months and checks in on October 31st. Today, there is no accrual revenue report that breaks that revenue out throughout November, December and January.
1 voteHello, thank you for your feedback.
What you are referring to is actually provide through the Enhanced Reports. That’s what the “Revenue Report” (as opposed to Booking Report) is designed to do.
You can find several help articles on the topic at https://help.hostfully.com/en/?q=enhanced+reports
If you need help, please let us know.
Best regards.
-
The ability to Rebook guests for different dates
We often get repeat customers or customers who have cancelled and now wish to rebook.We would like to be able to Re-Book them for new dates so we don't have to re-enter their information (emails, phone numbers etc) each time. At present when you select rebook it automatically rebooks them for dates that have already past. Very frustrating
6 votes -
Customized Direct Booking Links for each Property
I'd love to see a customizable link for each property vs having to send the current property links which are wordy, include symbols, etc.
1 vote -
Full white label domain for the hostfully guest facing services.
We'd like the ability to use a custom subdomain for the checkout and pre-arrival form pages, as well as any other guest facing interactions. This functionality already exists in the guidebooks.
In a perfect world, the guest would never be aware that they have been transferred to a site run by Hostfully.
1 voteThe booking flow already supports white labelling (see an example at https://pms.hostedvacations.com/vacation-rental-properties-v2/) - the only page still mentioning Hostfully is the Pre-Arrival Form confirmation page, which we are currently fixing.
- Don't see your idea?