Reset pre Arrival form when ID is uploaded incorrectly
When a guest uploads incorrect ID, it is critical that we can reset and request an updated version of the guest's ID to replace the incorrect upload.
Lee-Ann Unknown
shared this idea
You can already upload a document multiple times, the last one being the one taken into account.
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first_name_unknown last_name_unknown
commented
No, that is not correct. We, the hosts, do NOT have the functionality to reset the pre-arrival form of our guests. We can NOT re-upload their ID onto the system on their behalf. As of today, if I have a guest who uploads an expired or invalid photo as their ID photo, I need to reach out to hostfully tech support, ask you to reset their pre-arrival form link (which takes anywhere from 1-3 days!!) and then I need to ask the guest to fill out the pre-arrival form again with the correct ID. This is a hugely disruptive and time consuming process. This can be avoided if we had the option to simply replace their ID on file with a current photo. This way the new photo could be kept on file in the system with all the rest of the guest's reservation information.
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Samantha Hurley commented
Currently, we have to contact Hostfully’s support to have this done. It would save them time to make this a feature.