259 results found
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Pre Arrival Form -only ask for either Government ID or Passport
I see the the form has been updated so it can be customized. However it now asks for both the ID and the Passport of the guest. We only require one of these. I have been getting pushback from guests who do not have a passport. Please remove one of or combine these fields.
- idea from Ryan tothindustriesinc@gmail.com
23 votesThis has been completed. The form now only refers to government IDs, whether they are a passport or any other official government ID. This should remove the confusion associated with mentioning passports.
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Make the calendar truly full screen (kill the "scroll within a scroll")
It's not truly full screen now, which leaves you with the "scroll within a scroll" (i.e. there are two righthand scroll bars, one for the browser and one for the calendar). Those are always a pain to work with, and make it difficult to find the bottom (left-right) scroll bar.
That would also make it possible to remove the silly dead space at the top where it says "[Agency] Properties Calendar"
2 votes -
The mobile app should support attachments
When guests send attachments on Airbnb or email (respond to inbox's email thread with attachment), the corresponding conversation page should include the attachment in the thread
1 voteThis was released in May: you can view attachments in the inbox of the Hostfully Mobile App, and you can also upload attachments to send to your guests:
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'Duplicate' button for recreating a custom report
'Duplicate' button for recreating a custom report that may need to be duplicated. This is an easier customer experience than our current process of using the URL and replacing text within that URL to duplicate a report. Some of are not tech savvy and we need to consider this when making a process for user's to follow. The current process is too development minded and it can be simpler and more customer focused.
2 votesThis is live: for each customized report you create, you can now duplicate it.
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Update Amenities to Reflect Airbnb's Entire New List
With amenties being such a huge search filter being used, the API connection on Hostfully should reflect every Airbnb amenity since their new updated list a few months ago.
18 votes -
single property calendar feedback
it would be really nice to have the direct link to the property listing page back again at the top right.
it is impossible to see the dates of a month when these are booked. See screenshot attached. It would be good to show the dates above the booked dates
back-to-back booking does not always have the white space in between. see screenshot attached
mouse over shows Channel, Guest Name, # adults and price. It would be nice to have check in/out date mentioned as well.
Hope this helps ;)
3 votesThe direct link to property listing page is now back on the single property calendar!
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See up to 1 year in advance
I love the new Central Calendar. I would like to see out for 12 months, rather than 6.
3 votes -
Pre arrival form in multiple languages
We should be able to have the pre arrival form (as we have all other communication with guests) in other languages, not only english.
18 votesThis was released with our new DBS
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Automated responses to Airbnb inquiries
It would be so wonderful to have the option for an automated response to inquiries. I came from Hospitality.com and REALLY got used to my inquires having an automatic response from me and not having to stress about that response time. I'm desperately missing that feature and hope it can be added to Hostfully in the near future. Thank you!
3 votesThis is now in prodction.
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Blocking Dates on App
Ability to block certain dates on a mobile application would be helpful when you are on the go
1 voteManage leads / blocks available on the mobile app since April 2023:
https://www.loom.com/share/c0e533a2e04944088154c1c7b8a7a4ad -
Color code the owner calendar like you do the the regular manager calendar
The owner portal does not color code the calendar to show which booking platform was used. Please make the owner calendar color coded as well so our owners can see which platforms the bookings are coming in from.
8 votesThis feature is now live.
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Automatically delete a cancelled job from the calendar
Automatically delete a cancelled job from the calendar, or at least make it an option
2 votes -
Filter of the report
The first issue I have is with the date range on the owner statement report. I found out it is based on check in not check out date, which is the industry standard for property management. This needs to be fixed. When I choose 4/1 to 4/30, it should be guests that checked out between those dates. This is how the owners are paid for the month, based on check outs.
13 votesForgot to update this ticket, but this was released in February 2023.
Now in Enhanced Reports, you can setup the date type filter where you can choose on what type of date you want your report to be based off: check-in date, check-out date, occupancy date, etc
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Notification for blocks calendar
you can send a notification to a team member even if you only block the calendar.
2 votesThis feature is now available in production - you can attach a message to creation or deletion of owner blocks.
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On enhanced reports allow use to report blocked nights (so we can show owners)
Show blocked nights by owners and for maintenance on enhanced reports. We can then clearly see that while occupancy may be low that if the owner blocked 7 nights it shows on the report.
2 votesThis is now available in the Occupancy reports, new tab under Enhanced Reports
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Integration with Enso Connect
Integration with Enso Connect
1 voteThis integration is now available.
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Change the wording in Pipeline from "days" to "nights"
This is a minor annoyance, but should be a quick fix.
In the Pipeline, the guests stay is labelled a "x days" however, length of stay in a short term accommodation is pretty much universally referred to as "x nights."
Again, it's not critical, but seeing "x days" does throw me off a little. It would be an improvement if the cell was labeled "nights"
7 votesThis has been completed. Thank you for the suggestion.
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White Label confirmation page of Pre Arrival Form
I would like the landing page my guest sees after submitting the pre arrival form to be white labeled. It currently has a Hostfully logo and says "start your free Hostfully account" instead of "start your free guest account".
6 votesThis change is now live in production.
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Update quote API endpoint
Include the multiplier rate in the quote results. Include both the pre-tax and tax priced for cleaning. Include the calculated price that you show in your own widgets (which looks to be rate * multiplier + cleaning fee, all with Math.round()... That or explain what each response value is actually matching to at least! And it would be ideal to get the quotes for ALL available properties rather than just 1 at a time since your hourly API limit is SO LOW. Thanks!
3 votes -
Rolled up view report
Rolled-up view report for the number of bookings within the current day/week/month; rolled-up view of occupancy rates and average nights per stay for a set of period
1 vote
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