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186 results found

  1. Airbnb has launched adding a non refundable discount to a cancellation policy - https://www.airbnb.com/help/article/2600/offer-a-nonrefundable-option - this is not currently supported by Hostfully and we would like the option to add this discount in.

    4 votes

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    1 comment  ·  Channels  ·  Admin →
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  2. I really need an option to add custom data for the pre-arrival form which I can specify if the data is mandatory or not. Also it would be nice if it was possible to specify if the data is per reservation or per guest.

    I.e. I need to be able to collect passport number and nationality for each guest in the reservation.

    5 votes

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  3. Owners often want to know financial information about bookings on demand. I am requesting an additional toggle on/off setting in the Owner tab of the Property page so agencies can choose whether this information shows on the Owners Portal calendar or not.

    58 votes

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  4. Right now only instant book is available. PMs would like to use a booking request flow instead.

    3 votes

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  5. Right now owner blocks do not appear in Breezeway at all--the dates look like they are not being used by anyone. If Breezeway recognized owner blocks I could set up cleanings to automatically schedule after an owner stay, and my housekeepers would know they need to complete the cleaning prior to the owner arrival in a timely way.

    It's because the owner blocks are just blocks, not reservations from which other integration software can pull the information.

    10 votes

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  6. Currently if a guest searches that 'all properties' widget and there is nothing available for their dates, they are invited to submit a request for a quote form. What? They should receive instead a message that says there are no dates available for their stay and either - be given a selection of available units for adjacent weeks, OR simply be directed back to a calendar to change their dates. We had to take this off our website because it was just so awful to deal with people thinking their submitting quote requests for dates that are clearly not available.

    1 vote

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    completed  ·  2 comments  ·  API  ·  Admin →
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  7. I saw that there was a similar request which was marked completed because SOME messages can be RESENT from the Message Log.
    However, I would like to be able to send Templates manually INITIALLY.
    Also, not ALL messages are being logged in the Message Log.

    35 votes

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  8. Hi guys. It would be great if we could add the extra notes field to the logistics report. Some check ins/outs or services require that extra bit of information and having it show at a quick glance in the weekly report would save us a lot of time instead of having to comb through every booking just in case we missed it.

    4 votes

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  9. It would be great to be able to quickly create a logistics report for each property, or each owner, so that we can easily provide that info to outside suppliers or clients who are not tech savvy (all of mine!).

    If you could add a sort filter like you have on the Financial Reports section that would solve it :)

    5 votes

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  10. For example, if the bookings are going from June 25th to July 14th then the whole bookings are being imported to the June report.

    So that would show that from June 30 days I have guests for 42 nights.

    The solution: if the booking is going from one month to another take that booking total price and divide by the number of nights to get the nightly rate and split it to each of the days.

    Super important for our business because we have to do reports monthly for all our clients and all reports and KPI's are wrong at…

    1 vote

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  11. Right now only instant book is available. PMs want to use request to book instead.

    2 votes

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  12. There should be a way to require/not require the Upload a government-approved identification (especialy if the guest is booking directly with me through Hostfully/Orbirental and not outside channels). This is optional to our guests. This is not optional for me as a host as if I need to take legal action, I don't have proof that the person is who they say they are when it comes to the rental agreement.
    This would help "automate" the whole process (the main reason I am using software to aid in the creation of these bookings).

    29 votes

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  13. For longer term stays it often becomes necessary to keep notes about the guest and their stay. The current limit of 255 characters doesn't allow for keeping track of enough information.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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  14. It would be useful to know what occupancy was on properties when exporting reports

    Also, it would be useful to know the average weekly / monthly sales revenue
    Sales revenue YTD
    Profit
    New customer Monthly, weekly YTD
    The average revenue per unit

    all of these can be added to analytics and to reports

    2 votes

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  15. My team has recently run into an issue where old, imported bookings from over a year ago were still showing up at the top of the pipeline/dashboard with no way to clear them. The support team needed to clear these for us. I propose that it be made possible for PMs to be able to archive leads or old bookings that are no longer relevant, rather than having Support have to do it for us. This would also be helpful in situations where you create a number of quotes for a few different date ranges for the same customer. Once…

    2 votes

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  16. This IS possible on Airbnb, but currently on Vrbo you have to set the same cancellation policy across the board on all properties.

    11 votes

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  17. All changes in Hostfully that impact RemoteLock or any other access service should be saved to the RemoteLock service. Examples: Check-in, Check-out, PIN, Check-in, out times, Property

    6 votes

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  18. 3 votes

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  19. Would like an area on the pipeline, Gives us a way to send or resend "Pre-arrival" "check-In Info" and " Cxl Booking" Is there a way we can add Resend or send a Rental agreement?

    I under stand that the Airbnb rental agreements cant be sent out and have to be sent to Hostfully to send out.

    This can create a problem if is missed by one our agents.
    Just like the option to send the rental agreements or resend from the pipe line area.

    5 votes

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  20. The prices are like "From $255.22". The cents part makes it feel "funny" to me. I mean, i'm renting something for $255, am am i comparison shopping on cents? no. full dollars would seem better imho. i just checked airbnb and that's how it is there.

    1 vote

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    1 comment  ·  API  ·  Admin →
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