418 results found
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16 votes
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Pre arrival form mobile friendly
Make the pre approval form mobile friendly-i am constantly being told that the link does not work and having to explain to my guest to try it on a tablet/laptop.
The form should work on a mobile phone3 votes -
VRBO Listing Description Improvements
When hostfully is integrated with VRBO, the listing description is all out of order. The notes section is at the top, which should be at the bottom like Airbnb. Several fields, are noted through the listing description in a weird order without a headline and it doesn't make any sense. The fields for the neighborhood, interaction, access and transit are described throughout the VRBO listing with no headline and in a very weird order. Those fields should only communicate with Airbnb, since there is no equivalent for VRBO. It creates a very confusing VRBO listing.
19 votes -
"Issue a refund" option should not disappear when a security deposit refund is refunded or scheduled
I want the option "Issue a refund" option to remain when a security deposit refund is refunded or scheduled, so that I can issue a different/ larger amount (cleaning fee refund, extra guest fee refund, etc.) without having to do that from Stripe/PayPal directly.
3 votesThis is now the case in our redesigned order view page
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Access for Service Providers to the Mobile App
My cleaners are always on the run and it would be great if they can get to their information from the mobile app.
25 votesWe have launched our Service Hub in the Hostfuly app! We have posted a banner in our current service provider portal (web version) with links to download the app. We'll be sending more communications out to everyone this week.
Both versions will be supported for the next few weeks with the web version being decommisioned later this month and us only supporting the app moving forward.
More details on the app can be found below! Thank you everyone for your votes and comments.
https://help.hostfully.com/en/collections/12380760-service-hub
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Option to "Mark property as clean"
we would like to see the cleaning status of our properties in Hostfully. This is quite important to know whether the property is cleaned and ready to go when new guest booking requests come in last minute, for example.
3 votesYes, that is right! We already show when a job is done by showing the job in green on the calendar. If the job is not done, it shows in blue. This should help you see at a glance if the home is ready for the next guest.
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Improve flow for receiving NEW_INBOX_MESSAGE webhook and finding the corresponding message thread and which guest it came from.
Please improve the flow for receiving NEWINBOXMESSAGE webhook and finding the corresponding message thread and which guest it came from.
Currently, the only way for me to do this is (every single time I receive a webhook): receive the webhook, get the threaduid and agencyuid, pull ALL of the leads for that agency, then for EACH lead call the GET messages endpoint to get the message and check to see if the thread_uid matches to find the thread with the uid matching what was in the webhook. This is highly inefficient, both for my program and…
2 votesThe requested features are already supported via
https://dev.hostfully.com/reference/findallmessagesforagency
https://dev.hostfully.com/reference/webhooks-1
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Direct booking site support for multiple languages
I want to have the option to translate the direct booking site in france
10 votesThe new Direct Booking Site is now available in: English, Spanish, French, Portuguese, German and Polish.
Please let us know what other language would be important for you.
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2 votes
This is released today.
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Bulk edit the price and min stay per night
So we can now view the price and minimum stay per night in the new calendar beta. Great! But can we edit it for one or multiple properties at once?
YES! This is coming in our 2nd version of the new Central Calendar !
47 votesThe feature is now available in beta and will be available to all users very shortly.
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Preserve pricing when modifying existing bookings (i.e. adding guests or additional nights)
We're noticed a flaw in the way Hostfully handles modification of an existing booking that we'd like to see corrected as it has the potential to overcharge guests.
Essentially, when you make a change to an existing booking (adding guests, or adding nights), if the price of the lodging has changed since the guest booked, Hostfully applies the new price to their entire stay, rather than simply applying any new charges.
For example:
Let's say a party of four books three nights in on of our lodgings at a rate of $100/night.
The lodging is capable of housing six, but…
65 votesThis fixed is not live in production. Thank you for your patience.
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Submit and withdraw Airbnb trip change requests in Hostfully/ Change requests auto expire after a certain time
When a guest or Property Manager (PM) submits a request to change their reservation, a temporary block will be placed in Hostfully PMP. If the PM or guest does not respond to the request, the temporary block will remain in PMP. I want to be able to submit, manage and withdraw Airbnb trip change requests in Hostfully; or make trip change requests auto expire after 24 hours, for example, so I don't have to withdraw the request from Airbnb to remove the block.
2 votesWe now support changing Airbnb reservations directly in Hostfully. You can both accept and decline incoming ones from guests and create your own. You can cancel them as well.
The trip change requests don't expire so make sure you cancel them if you want to remove the hold. More info here!
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Pre arrival form should allow editing of Airbnb guest email
Pre arrival form should not pre-fill guest email ID. This is most likely the Airbnb ID and then guests don't enter their own non-Airbnb ID. This defeats the purpose of asking guest to enter their email for direct booking.
31 votes -
Do not require to toggle off and then back on to Apartment in the Room Type field.
Currently, the Room Type field defaults to Apartment, because it is the first in the list. However, to select an apartment type for the Booking.com Room Name field, you must toggle OFF the Room Type: Apartment, then toggle back to it, in order for the booking.com Room Name dropdown to populate with Apartment options.
Can Room Type Apartment just have the Apartment options without toggling off?
OR, leave that field blank and force one to select so it will populate that applicable Booking.com Room Names as applicable?1 voteThis is fixed now with property settings v3
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Load inbox on app much faster
Load the inbox messages much faster
1 voteWe have improved the loading time of the Inbox.
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Sort Owner Adjustments so the newest adjustment shows at the top of page 1
Currently Owner Adjustments are sorted by Oldest First so we are constantly scrolling down to see the adjustments for the current month. If the sort is reversed, with newest adjustments at the top of page 1, the older adjustments will be pushed down which is perfect as previous months are less important once the month has been closed.
2 votes -
Bulk edit pricing periods
I want to have bulk edit feature for different pricing periods. Now I need to click on each pricing period from Properties > Pricing tab to edit them . I want to be able to apply the changes made to one pricing period to selected/ all pricing periods.
6 votesIn our new calendar, price view, you can bulk edit prices across multiple properties. This video details that more. The previous "pricing period" feature was decommissioned as this is now easily done through the calendar.
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Integration with Lockly Locks
Have an integrations Partner who can integrate with Lockly Locks
1 vote -
Make rates editable per lead on mobile app
I want to be able to adjust rates (price details) when creating or editing leads on mobile. It's possible on web but not on mobile.
5 votesThis feature was released in December 2023. You can now edit price details of a booking directly on the mobile app!
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Integrate with Klarna for Stripe
Integrate with Klarna for Stripe to offer instalments to guests.
2 votes`This is now live as an option through Stripe.
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