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89 results found

  1. Right now only instant book is available. PMs would like to use a booking request flow instead.

    18 votes

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    planned  ·  1 comment  ·  Property settings  ·  Admin →
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  2. 5 votes

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    planned  ·  0 comments  ·  Channels  ·  Admin →
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  3. 21 votes

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    planned  ·  3 comments  ·  Reviews  ·  Admin →
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  4. in the first version of the Analytics page, the date ranges are preset and cannot be customized for performance reasons. I want to be able to select a custom range.

    38 votes

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    2 comments  ·  Dashboard  ·  Admin →
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  5. I recently received a Vrbo listing audit file that flagged the following warnings:

    CLEANINGDISINFECTION is no longer supported.
    ENHANCED
    CLEANINGPRACTICES is no longer supported.
    COMMON
    SURFACEDISINFECTANTCLEANED is no longer supported.

    To avoid these warnings, I’d like Hostfully to align with Vrbo’s updates by removing or discontinuing support for these amenities. This will ensure property managers no longer receive these notifications.

    4 votes

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    planned  ·  0 comments  ·  Channels  ·  Admin →
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  6. Possibility to assign owner to multi-units

    5 votes

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    planned  ·  0 comments  ·  Multi-Unit  ·  Admin →
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  7. It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
    Less clickings and save more time.

    74 votes

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  8. With BDC guest review management you can:

    • Retrieve all reviews for a specific property
    • Retrieve new reviews (from a specific date)
    • Filter reviews with no response yet
    • Retrieve specific review with all category scores
    • Reply to guest reviews
    • Retrieve reviews at a group level (e.g. multiple properties’ scores on the same page)
    • Filter guest reviews based on Booking.com reservation ID
    • Retrieve aggregated property review score
    • Retrieve aggregated scores per category (e.g. ‘value for money’ category score)
    2 votes

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    planned  ·  0 comments  ·  Reviews  ·  Admin →
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  9. So I currently also manage a hotel. So the multi unit feature is a potential fit.

    The current platform I use (cloudbeds) has a feature that allows me to advertise on metasearch on platforms like Google, Expedia, etc where people can see the actual pricing when they search and I can show up as an ad

    3 votes

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    0 comments  ·  Multi-Unit  ·  Admin →
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    The platform currently supports multi-unit property publishing on Airbnb, Booking.com and direct. We are planning to allow multi-unit property publishing next on Vrbo, then Google, HVMI. The other channels (Expedia, Trivago etc) should follow shortly after.

  10. Have the option to mark as unread the messages int he inbox.

    51 votes

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    planned  ·  4 comments  ·  Inbox  ·  Admin →
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  11. The issue is new property on Booking.com requires no prepayment and full refund policy until they clarify the listing so changing it from Channel level will affect all other listings. Really inconvenient.

    14 votes

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  12. Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.

    58 votes

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    planned  ·  17 comments  ·  Channels  ·  Admin →
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  13. Some Hostfully users manage multiple Hostfully accounts. It would be helpful for them to be able to use the mobile device for the different accounts they manage. Would it be possible to switch users/logins on the mobile app for easier access and notifications for the multiple account users?

    2 votes

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    planned  ·  0 comments  ·  Mobile  ·  Admin →
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  14. I want to be able to remove an owners which are no longer working with from the list.

    13 votes

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    planned  ·  0 comments  ·  Owner Portal  ·  Admin →
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  15. When viewing a booking in Calendar, I want to have a button to direct to that booking in Pipeline so I can take Pipeline actions like "Send payment reminder" without having to open Pipeline and teaching for the booking again.

    4 votes

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    planned  ·  0 comments  ·  Calendar  ·  Admin →
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  16. When you are in the calendar you could cancel a booking rather than having to leave the calendar and go find the listing in the pipeline- which is an unnecessary extra step; this would streamline workflow.

    And it would be so much faster and easier, less opportunities for mistakes.

    49 votes

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    4 comments  ·  Calendar  ·  Admin →
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    We'll soon introduce all pipeline actions directly within the lead modal. So you'll be able to cancel a booking by clicking on it from the calendar, then selecting the Cancel action within the lead modal.

  17. It would be great when someone clicks to “see more photos” that it displays a tile gallery of ALL the photos that then the user can select which photo enlarges on their screen. Currently, I have to click at rapid speed to find a photo of a specific room I may be interested in. It’s rather difficult.

    Better flow… photos display as is on booking site with an option to see more photos—> when clicked all photos display in a tile gallery—> the customer can select a specific photo that then enlarges on their screen.

    *Even better would be if…

    7 votes

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  18. We use Stripe. Booking.com (BDC) payment timeline depends on the cancellation policy. I want to add "Custom" cancellation policy as an option for BDC to allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.

    6 votes

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    0 comments  ·  Channels  ·  Admin →
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    The cancellation policy for BCOM is currently set on the channel detail page for all properties. You will soon be able to set it on the property detail page, thus choosing a potentially different cancellation policy for each property.

  19. I want to apply a fee that calculates from the TOTAL (including taxes and security deposit) and not the subtotal.

    For example, we need to implement a 5% fee on direct bookings but the one we have now doesn't include taxes and the security deposit when it calculates the 5%.

    10 votes

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  20. I'm looking for a way to completely remove the owners from the system. No name, info, etc

    5 votes

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    planned  ·  0 comments  ·  Owner Portal  ·  Admin →
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