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  1. Currently, the inbox lumps together messages sent to the same email address. For guests with multiple bookings, particularly multiple bookings on different dates, this causes variable information to be unpredictable when the guests name is selected from the left hand sidebar in the inbox.

    For instance:

    John Smith made an inquiry on property A, and a quote is opened. He receives some automated communication about Property A that pulls in variables from Property A's listing .

    John Smith then changes his mind and books property B.

    John Smith receives our automated confirmation email for property B, which pulls in variables…

    38 votes

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    received  ·  5 comments  ·  Inbox  ·  Admin →
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  2. I'd like to receive all financial updates on Airbnb bookings from the Airbnb Resolutions Center on the order in Hostfully so financials can be in synch for bookings and reporting.

    Problem Statement:

    Right now, if a guest is refunded or funds are collected from a guest using the Airbnb resolution center, then Hostfully does not receive that information for updating bookings and therefore Reporting. This causes a gap in reporting and makes it hard to reconcile.

    27 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  3. We're noticed a flaw in the way Hostfully handles modification of an existing booking that we'd like to see corrected as it has the potential to overcharge guests.

    Essentially, when you make a change to an existing booking (adding guests, or adding nights), if the price of the lodging has changed since the guest booked, Hostfully applies the new price to their entire stay, rather than simply applying any new charges.

    For example:

    Let's say a party of four books three nights in on of our lodgings at a rate of $100/night.

    The lodging is capable of housing six, but…

    17 votes

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    3 comments  ·  Calendar  ·  Admin →
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  4. Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more, or when they can pay a certain amount at a time, instead of the strict amount based on our reservation payment policy (50% deposit, 50% balance. That said, when we send them the payment reminder, they can use the link in there and enter "x" amount.

    10 votes

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    1 comment  ·  Payments  ·  Admin →
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    Thank you for submitting this idea. We have considered this in the past but this behavior comes with complexities. The question is whether we consider a property as booked on the first split payment and block the calendar or not:

    • if we do: a guest could pay $5 on a $1000 payment and the calendar will be blocked with a payment that does not meet the reservation amount threshold (putting the PM at risk)
    • if we do not consider it as booked until the whole $1000 is received, the PM could end up with 4 payments of $200 and the property is still available. Someone else could then end en booking the property and the PM is left with having to process 4 refunds.

    So this feature is definitely interesting but requires that particular threshold rules to be defined and the system behaviour to adapt to them.

  5. As PM with no access to the main host account but only the co-host account to send messages from the Airbnb app, I'd like these messages to show up in Hostfully Inbox as well

    It occurs that many PMs don't have access to the main host account (it belongs to the owner for example). So they communicate and manage reservations as a co-host.

    If Hostfully Inbox doesn't import co-host's messages, I'll need to go back and forth between Hostfully Inbox and Airbnb messages which is time-consuming.

    12 votes

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    2 comments  ·  Inbox  ·  Admin →
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  6. Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    14 votes

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  7. Please have the feature of multi-room booking so that my guests can book multiple rooms at once on the checkout.

    11 votes

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    received  ·  2 comments  ·  Other  ·  Admin →
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  8. As I have multiple Agents being assigned to the same property, it would be great if I can choose a specific Agent for the system to automatically assign leads. Right now, the system will only assign leads to the FIRST Agent.

    12 votes

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  9. As a property manager, I want to be notified when a guest books a service as an upsell through the PMP upsell flow during the booking process.

    11 votes

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  10. Have an easy dashboard showing KPI figures for month/week - see photo from a competitor PMS

    17 votes

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  11. We should have the ability to Schedule Deposit payments, Refunds and credit card holds are an essential part of our practice. Hopefully should also work with payment systems to negotiate a refund on the transaction fees.

    13 votes

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    0 comments  ·  Payments  ·  Admin →
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  12. As a PM, I need to disconnect the property from Hostfully to change the Airbnb listing’s address as Specific or General. The option to change it is in Airbnb is greyed out when connected to a property management software. We should be able to choose this in Hostfully.

    12 votes

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  13. In the system/custom templates, there's the option to add another language. However, when I want to manually send the templates to Guests in Inbox, it defaults to English. There should be the option to choose the language version in the Inbox.

    10 votes

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    0 comments  ·  Inbox  ·  Admin →
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  14. As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].

    At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.

    [$NEWMESSAGECONTENT$]

    [$INBOXTHREADURL$]

    4 votes

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  15. When you click on bedroom at the bottom there should be an option to save or delete option on the bedroom set

    5 votes

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  16. My cleaner is working with 2 Agencies and whenever she logs in to the Service Provider Portal, she encounters an error. It turns out that Hostfully hasn't supported a Service Provider having more than one Agency relationship.

    7 votes

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  17. For now, when selecting to use Gmail in Email Settings, I'm not able to switch it back to the other types of email.

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  18. Similar to the Stripe implementation, please enable the feature to connect to more than one PayPal account.

    6 votes

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  19. We've gotten requests from home owners to list their place on Furnished Finders for mid-term housing needs. Can you add this as an integration?

    7 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  20. When I view the Direct Booking Site on mobile device vertically, I can't scroll down to see the list of my properties. It's good in horizontal view though.

    5 votes

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