495 results found
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Customize the percent % at reservation
Be able to customize the percent taken at reservation, or allow percentages in increments of 5s instead of only 10s. Some clients like to take 25% at booking.
2 votes -
Issuing refunds from the mobile app
I want to issue reservation refunds from the mobile app
2 votesNote that you can now schedule automated refunds from the Hostfully platform, so this makes manual refunds less valuable.
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Map property internal name from Hostfully to BDC Internal name in Extranet / Group page.
In Hostfully I created titles in English and French. But in BDC, they are only displayed in english regardless of the language I selected in BDC. This is a problem because we lose visibility by our french speaking audience.
Therefor, I would prefer the internal property name to be displayed in BDC. Also, this would make it easier to find the property in the BDC extranet group page.
2 votes -
Send reminder to guest when they didn't leave the review their stay
I would just like reminders sent to guests who have not yet left a review, if they have left a review then they do not get the reminder,
So a set message encouraging to please review the property
2 votes -
Ability to bulk delete reports
I run a lot of reports, and they start to stack up in the RECENT REPORTS.
I like a clean house, so go in and delete them when done ever so often.
But using the Delete button is slow. Love to have either a:
1) Checklist and bulk delete
2) Delete by TYPE or Report run
3) Delete allOptions.
Thx!
2 votes -
Improve checkout page or allow users to modify checkout page.
I would like to adjust those following:
On the page where guest enters their credit card information, it says at the bottom: "To cancel your reservation please email {email} or call {phone number}. Can we please remove this? Don't think it's necessary to talk about cancellations before they even book.
- On the page where guest enters their credit card information, the CTA is "place your order". Can we please change this copy to reflect STR e-commerce best practices? "Place your order" is more appropriate when the customer is buying a physical product to be sent to their home...doesn't fit for…
2 votes -
Remove confusing default wordings at check-out flow
Once a guest places a booking, there's a message popping up: "Now, you can check your booking details and prepare your trip, start your free Hostfully account"
That’s strange wording, even for users using the out-of-the-box website (e.g Boostly).
the guest doesn't really know or care about "Hostfully" and that Hostfully goal is to support PM customers in enhancing the brand, not trying to compete with PMs to "own" the guest Please remove that language.
2 votes -
Display Stripe Fees in Order Details
When Property Manager views payment details, please provide a breakdown of the Stripe Fees (the ones from Stripe/Hostfully).
Show a breakdown of Payment and invoice amount.2 votesWe can not display Stripe fees in the order details, because we do not have this information until the payment is made. The fees can be shows in the Enhanced Reports though, included in the processing fees for the booking.
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Inbox should record all messages sent to guests
System template “Rental Agreement Notification” was sent automatically from email platform.hostfully but did not record in Inbox. Then guest replied to that message and it did not go to Inbox neither.
We are depending more and more on communicating via the Hostfully Inbox. But if automated send templates are not in there it’s hard to keep track in the communication thread.
2 votes -
2 votes
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Support Airbnb booking creation date instead of the date they were imported into Hostfully.
Support Airbnb booking creation date instead of the date they were imported into Hostfully.
The imported reservations from Airbnb are showing the lead creation date as the day these reservations were added to Hostfully, not the actual booked-on date. This skews the reports.
2 votes -
Hide the fees into the nightly rate for Vrbo guests
When a potential guest looks at my nightly rate and breakdown on VRBO it only shows them a nightly rate because all of the fees are distributed into that nightly rate. Taxes can be shown separately, I have no issue with that
2 votes -
Option to automatically add signature to messages sent through the inbox
For all of my messages to a guest, it would be really nice for my signature below to automatically populate. I am able to add a signature area to all of my templates, but it's not an option from the inbox. I think it looks way more professional than just a short response that comes across more like a text message.
2 votes -
Option to have a flat fee for a certain number of nights
I would like to have the option to add a flat fee for a certain number of nights, then have an add-on fee for any additional nights after that.
We require guests to use Safely for an insurance policy when they stay, but Safely's policy is priced based on the number of nights. We have a flat rate for up to 3 nights then there's a per-night fee after that.
2 votes -
Apply turnover days for blocks if they're master-sub
We understand that Turnover days apply for "reservations" and do not apply for "blocks".
However, we want turnover days to be applied to all sub units as well.2 votes -
Enable more forward looking date criteria for Scheduled Reports
I am trying to create a simple report for cleaners that will list checkout dates for say the next 4 weeks. This will be automatically sent to the cleaners each week.
Currently the scheduler only allow for Last week, last month, this week, this month etc. I need forward looking dates e.g, next 4 weeks, next 3 months
2 votes -
Add more variables in Review template
It would be valuable to add additional variables the the Review templates we use.
I manage multiple properties and like to mention in the review how many guests stayed and the name of the property.
I currently am not using this feature due to this limitation and it was one of the reasons I signed up for Hostfully.
2 votes -
Integration with Stessa Accounting Software
Would like to see an integration with Stessa accounting software. Best accounting software for both short term and long term rentals.
2 votes -
Remove About Hostfully button and Account Icon in Guidebook
If a hostfully guidebook is being whitelisted with a custom URL it should be fully whitelisted. Meaning removing any hostfully wording in the guidebook including the about host fully button in the bottom left corner and account icon in the top right corner.
2 votes -
variable for recommendations only guidebook
Add a variable for recommendations only guidebook
2 votes
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