Auto collect payments instead of just sending a reminder
I just onboarded with Hostfully and was very surprised that after a guest books the second payment is not automatically collected when due. I have been with two other PMPs and this was standard in both of them. In both of those systems the credit card used for their payment is stored and used for the second payment when due.
We collect 50% at booking, 50% is due 60 days prior to arrival. We always had a triggered message 10 days before the due date reminding the guest that their balance would automatically be charged on XX date (60 days prior to arrival).
In addition, it is odd to me that the system here is setup to send them a reminder ON the due date. I have found that many of my guests don't even check their emails for several days at a time - so this reminder PRIOR to the due date is also important.
Carole Heiman-Kezios
shared this idea
Dear Carole. Thank you for your feedback.
The Hostfully PMP does automatically collect balance payments. It should work in all cases as long as you use Stripe as your payment processor, unless the guest credit card is rejected by Stripe (which is rare).
I'll close this item for now but please feel free to reach our to our customer service team if you need help setting things up.