Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.

Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays in resolving guest issues.

Therefore, I would like to propose the inclusion of Airbnb support messages in the PMS inbox. This new feature would streamline communication processes, eliminate the need for multiple apps, and allow co-hosts to effectively manage and respond to Airbnb support requests directly within the Hostfully platform.

Benefits of implementing this feature include improved workflow efficiency, enhanced guest experience, and a reduction in the risk of miscommunication or delayed responses. By integrating Airbnb support messages into the PMS inbox, Hostfully can further solidify its position as an all-in-one solution for property management.

I believe this addition would be highly valued by property managers who strive for seamless communication and effective guest support. I trust that your technical expertise and commitment to improving the Hostfully platform will enable you to assess the feasibility of this suggestion and potentially implement it to the benefit of your users.

Thank you for considering my suggestion. I appreciate your dedication to continually enhancing the Hostfully software, and I look forward to the possibility of seeing this feature implemented in the near future.