Allow to send channel message with event "New message in inbox
Following this document https://help.hostfully.com/en/articles/5412369-hostfully-unified-inbox#h_8c9770375c
The event New message in inbox is working for action sending email only.
As a host, I want this event works for channel message as well.
It helps to cover the scenario:
When the guest sent me a message, I want to be able to trigger to fire a automatically acknowledge message to guest. (Ex: I have received your message and will get back soon etc) when you received their message.
=> It helps to save the responding time in my account. (Airbnb has reviewed the host responding time)
Veronica Disrupt
shared this idea
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Veronica Disrupt
commented
One of the main Reasons for buying Hostfully in the first place is so that I can automate this! I am so shocked!
I am a busy person, I may receive a request whilst in a long video meeting at work, and I can lose my Superhost status if I do not keep my average reply time in less than an hour!
Also the guest may start sending enqires to other places if I dont ackledge the message
And Airbnb rates you higher the faster you reply to the inbox, so I may be loosing business if I dont reply faster than my competiton, which by the way is a lot, I have a lot of competition.
If you can not resolve this please let me know at your earliest convenience, many thanks!