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'Add a condition to cancel the trigger when guest submitted a review' has been merged into this idea

Property Management Platform: Templates and Triggers

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Add a condition "If guest has not published a review yet" for custom trigger

They ONLY send a review reminder or a review request IF the guest has not yet written a review

This prevents the user from getting an annoying message about "hey can you review us" when he/she has already reviewed their stay.

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  • Monique Eugenio commented  ·   ·  Report

    Add a condition to cancel the trigger when a guest already submitted a review on channels (Airbnb, BDC, VRBO,..)

  • McAdams Properties commented  ·   ·  Report

    Something like this would be great. I'm having trouble getting reviews so I want to send multiple reminders, but if I automate these I'll be sending requests to people who have already left reviews.

  • Keith commented  ·   ·  Report

    I'm not sure the value of this option specifically, but here are my asks :

    1) I'd like to create multiple templates and have them cycled through for specific guests.

    in other words, template one is used for the first time we review that guest. Template 2 for the 2nd time we review the same guest...etc...

    as it is, they keep getting the same review for repeated stays which doesn't look personalized.

    Optionally (in addition) would like the option to create sets. randomly choose one of set 1, and one of set 2.

    I'd also like reviews to be based on our star ratings for the guest based on the "internal guest notes" tab.

    Otherwise I see no value in this internal guests notes.. but I figured the idea was that we review them there and those stars get posted.

    Notes would be for private messages and the review template text would go to the public review.

    If we don't fill that out by the time the review triggers then it's the generic review .

  • Wendy Hortis commented  ·   ·  Report

    Ability to have a condition for a trigger so that we can send a reminder after 10 days if the guests didn't leave a review on Airbnb

  • Bati commented  ·   ·  Report

    Have an option to select: Only send if the guest hasn't left a review yet

  • Thuy Dinh commented  ·   ·  Report

    I would just like reminders sent to guests who have not yet left a review, if they have left a review then they do not get the reminder,

    So a set message encouraging to please review the property