110 results found
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Ability to pull all attachment from the inbox
I would like to have the ability to export all the attachments like photos, and videos from the inbox
3 votes -
Improve appearance/functionality of inbox
Please summarize each guest's message in a list similar to Airbnb's message inbox so it's easy to see multiple guests' message summaries. (rather than display just the last guest's message).
5 votes -
Mark all Inbox messages as read
As an agent, I would like to click a button that will change all unread messages to read quickly so that I don’t have to click every unread message.
35 votes -
Can see the status of messages in the inbox thread
I want to see if the messages are read by the receivers in the inbox thread so that I can communicate with guests better
2 votes -
Ability to Blacklist email addresses to prevent re-booking of problem guests
Similar requests have been made on this portal, and marked as "functionality already exists." However no explanation has been provided, and as far as I can tell there is no documentation on how to accomplish this.
There is a way to add tags to guests in the "my-clients" page, but this tag does not seem to do anything. It is not visible on the guests reservation, and is not a filterable variable for reporting, or a triggerable element for messaging. Therefore the ability to simply tag guests is entirely worthless.
What is needed is a system where you can flag…
62 votes -
Display a more detailed error message instead of just showing Internal server error
When sending texts along with a pic to an Airbnb guest, it shows an error "Internal server error". We'd have to contact support to find out it's not possible to send pics along with texts. It'd be easier for us to troubleshoot when there's a more detailed error messaging showing, as "Internal server error" might be confusing and cause some misunderstanding.
5 votes -
Describe reasons for errors when messages fail in the Inbox
It looks like we had an Airbnb message that may have errored because the word "google" was in the message and it was not yet a confirmed reservation. The error message would be more helpful if it describes what the problem is.
5 votes -
Select the most recent reservation to send messages to Vrbo Inbox for returning guests
it is a design choice, we do not match threads with reservation but guests, and not direct relation to leads. But as an improvement we may select the most recent reservation to send message
2 votes -
Archive or close a message on inbox to remove it from the list and keep things organized
We'd love to archive a message on inbox. For now, it's not possible.
20 votes -
Allow user to make multiple selections per Inbox filter
We have different departments that handle guest messages at different points in time throughout a guests' "stay". For example:
- Reservation Specialist handles messages and booking modifications prior to a guests' stay.
- House Manager handles messages from guests in-stay
- Vacation Designer handles messages from booked guests and in-stay guestsThe inbox should allow the user to make multiple selections in the status and channel filters so that they can focus on the messages that apply to their work. These filters should save until the user changes them (use "apply filter" and "clear filter" logic, similar to the calendar)
2 votes -
Ability to receive attachments from guests through the inbox
I would like to have the ability to receive attachments from guests through the inbox.
22 votes -
Show Arrival/departure time (Stay details) in the lead information in inbox page
Since the Inbox is the place I spend most of my time, it would be very helpful if the reservation details in this panel were accurate.
It currently shows the standard checkin time of the property, which might not be accurate. I'd like to see the arrival/departure time in Stay details tab in the Inbox page.
1 vote -
Allow to have sound notification for inbox tab
On web browsers, It's difficult for us to keep up with new messages since we don't get notified when we receive them. It would be helpful if we could get a sound or push notification even to aware about the message.
1 vote -
Inbox Easier View / Navigation
Inbox > Toggle guest names on left - when you reach the bottom of the list - you need to scroll up to check the messages.
My suggestion is - that the list of guest names should have a separate column for browsing up and down and not the page itself. This will give the user an easier view of the new messages or the topmost messages of each guest
2 votes -
owners need some kind of notification if messages don’t go out
Apologize for my frustration, but owners need some kind of notification if messages don’t go out. The message wouldn’t be sent if it wasn’t important, so please let owners know your system is not working so they can resend. Thank you
1 vote -
Receive Owner's message when Owner replies to an email sent from HF
When system sends an emails of 'new booking', it serves as no-reply email so when Owner replies to that email, it does not send to our inbox or email.
It would be much more helpful for the owner to simply hit the reply button and write accept or decline and we can see that reply within Inbox, or at least it can be forwarded to our email in Email settings.
2 votes -
Add a new "contact" filter in Inbox page
Currently, the Property managers (PM) can see all conversations: PM <> Guest, PM <> Owner, PM <> Service Provider.
However, there's no "Contact" filter in the Inbox to help direct us to the correct threads among PM and Owner, Service Provider.1 vote -
Messaging within Guidebooks
Be able to message guests and guests message you within the Guidebook
2 votes -
Have hostfully links work with BDC inbox
Pre-arrival/rental agreement/ payment links generated in Hostfully, are broken when being sent to BDC inbox, we would like to have those links work with BDC inbox so it can looks more professional
1 vote -
Combining the updated email inbox thread with the initial one.
When I change the guest email on pipeline > click on the send message button. I want the original thread (with the initial email) combined with the new thread (with the updated email). It should not open a new thread with no message inside. Thank you.
8 votes
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