423 results found

1. Bulk edit pricing periods

   I want to have bulk edit feature for different pricing periods. Now I need to click on each pricing period from Properties > Pricing tab to edit them . I want to be able to apply the changes made to one pricing period to selected/ all pricing periods.

   6 votes

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   0 comments  ·  Property settings  ·  Delete…  ·  Admin →
   completed  ·  AdminEric Andersen (VP, Operations, Hostfully) responded

   In our new calendar, price view, you can bulk edit prices across multiple properties. This video details that more. The previous "pricing period" feature was decommissioned as this is now easily done through the calendar.

2. Integration with Lockly Locks

   Have an integrations Partner who can integrate with Lockly Locks

   1 vote

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   completed  ·  0 comments  ·  Integrations  ·  Delete…  ·  Admin →

3. Make rates editable per lead on mobile app

   I want to be able to adjust rates (price details) when creating or editing leads on mobile. It's possible on web but not on mobile.

   5 votes

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   5 comments  ·  Mobile App  ·  Delete…  ·  Admin →
   completed  ·  AdminAlice (Sr Product Mgr, Hostfully) responded

   This feature was released in December 2023. You can now edit price details of a booking directly on the mobile app!

4. Integrate with Klarna for Stripe

   Integrate with Klarna for Stripe to offer instalments to guests.

   2 votes

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   0 comments  ·  Payments  ·  Delete…  ·  Admin →
   completed  ·  AdminSteph (CTO, Hostfully) responded

   `This is now live as an option through Stripe.

5. Add receipts to owner portal and owner reports

   PM would like to add receipts of ongoing or one time adjustments to owner portal and owner reporting

   19 votes

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   completed  ·  1 comment  ·  Owner Portal  ·  Delete…  ·  Admin →

6. Promo Code vs. Discount Code

   Please change the name to help all owners! Discount code gives guests the idea that they should get a discount no matter what. Promo code gives guests the idea that there must be a promotion going on and they either qualify for it or not based on being a previous guest, time of year, special event, etc. They also are more understanding if there isn't a code available. Please vote! :)

   9 votes

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   completed  ·  1 comment  ·  Discount Codes  ·  Delete…  ·  Admin →

7. Sold upsells in a report

   Having a list of sold upsells in a report

   9 votes

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   1 comment  ·  Payments  ·  Delete…  ·  Admin →
   completed  ·  AdminTed Nguyen (Admin, Hostfully) responded

   Hi everyone! We're excited to inform you that now you can pull services/upsells to your Enhanced Reports!

   We have just added a new variable {CUSTOM_SERVICE("Name of the service")}

   Using this variable, you can add any services or upsells to your reports for further analysis.

   More details here: https://help.hostfully.com/en/articles/5872009-learn-about-tips-tricks-in-the-enhanced-report#h_7b0d1152a4

8. Receive Vrbo guest inquiries and guest portal messages in the Hostfully Inbox

   Currently I can communicate with Vrbo guests via email in the Hostfully Inbox. Here's how I do that: https://www.youtube.com/watch?v=GzrIBhiitBY&t=4s.

   Also, it's great that when the guest sends me a message in a booking request through Vrbo, then that message appears in the Hostfully Lead/Stay Details.

   There are a couple of scenarios where I would appreciate a deeper integration with Vrbo's messaging. For example, if the guest sends me a message through the Vrbo guest portal, then it doesn't come into the Hostfully inbox and I can only reply through my email. Another example is if the guest sends me an inquiry before booking through Vrbo, then I can only manage that communication through my email.

   Currently I can communicate with Vrbo guests via email in the Hostfully Inbox. Here's how I do that: https://www.youtube.com/watch?v=GzrIBhiitBY&t=4s.

   Also, it's great that when the guest sends me a message in a booking request through Vrbo, then that message appears in the Hostfully Lead/Stay Details.

   There are a couple of scenarios where I would appreciate a deeper integration with Vrbo's messaging. For example, if the guest sends me a message through the Vrbo guest portal, then it doesn't come into the Hostfully inbox and I can only reply through my email. Another example is if the guest sends me… more

   76 votes

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   completed  ·  5 comments  ·  Inbox  ·  Delete…  ·  Admin →

9. Guest Information Reporting

   It would be very helpful to pull in data about guests, age, origin city/country etc for marketing purposes in reporting.

   4 votes

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   1 comment  ·  Reports and Analytics  ·  Delete…  ·  Admin →
   completed  ·  AdminSteph (CTO, Hostfully) responded

   You can now do this in Enhanced Reports.

   • Select Logistics Reports
   • Under Pre-Arrival Form Report, select Run
   • See the report in the table below, provided in multiple formats.

   
   

   Note that the report will obviously only show information for guests who filled out the form. Note also, that for Airbnb bookings, not all guest information is provided by Airbnb and most cells will be empty.

10. PMP support for multiple languages

    My default language is English but I would like to change to Spanish! be able to modify PMP language

    8 votes

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    completed  ·  AdminEric Andersen (VP, Operations, Hostfully) responded

    The browser your property management platform is in depends on your browser settings. The list of supported languages can be found here!

11. View read/unread status from Guest's side in Inbox

    I want to be able to see the status "Read/Unread" if guests saw my messages or not from Inbox page

    2 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
    completed  ·  AdminAlice (Sr Product Mgr, Hostfully) responded

    Now available on app v24.2.1

12. Ability to update <StandardPhrases> for Security deposit for Booking.com

    At the moment, users are having issue that no matter they changes the security deposit settings on Property main settings, the SD settings on Bookung.com always shows like below:

    Damage policy options.
    You require a damage deposit from guests:
    - Your guests pay a damage deposit by Credit Card
    - You collect this from your guests: Up to 14 days before arrival

    while users select the option to return security deposit 7 days in account settings.

    Upon checking with T2, it's because we use the default value once there is a SD defined on property, That is a limitation now. When there is a SD amount set in PMP, the other setting of BDC is in <StandardPhrases>. So now we don't have option to update <StandardPhrases> yet,

    At the moment, users are having issue that no matter they changes the security deposit settings on Property main settings, the SD settings on Bookung.com always shows like below:

    Damage policy options.
    You require a damage deposit from guests:
    - Your guests pay a damage deposit by Credit Card
    - You collect this from your guests: Up to 14 days before arrival

    while users select the option to return security deposit 7 days in account settings.

    Upon checking with T2, it's because we use the default value once there is a SD defined on property, That is a limitation now.… more

    4 votes

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    0 comments  ·  API  ·  Delete…  ·  Admin →
    completed  ·  AdminDuc Tu (Admin, Hostfully) responded

    We do support settings for Security Deposit for Booking.com

    
    

    https://help.hostfully.com/en/articles/4787787-collect-the-security-deposit#h_b8ff058892

13. Direct Lock Integrations

    Please consider adding direct lock integrations - adding a 3rd party is too costly.

    4 votes

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    1 comment  ·  Integrations  ·  Delete…  ·  Admin →
    completed  ·  AdminSteph (CTO, Hostfully) responded

    Please see Hostfully Devices.https://www.hostfully.com/pmp-features/hostfully-devices/

14. Change Inbox to separate messages by lead/reservation rather than email address

    Currently, the inbox lumps together messages sent to the same email address. For guests with multiple bookings, particularly multiple bookings on different dates, this causes variable information to be unpredictable when the guests name is selected from the left hand sidebar in the inbox.

    For instance:

    John Smith made an inquiry on property A, and a quote is opened. He receives some automated communication about Property A that pulls in variables from Property A's listing .

    John Smith then changes his mind and books property B.

    John Smith receives our automated confirmation email for property B, which pulls in variables from property B's listing.

    John Smith then replies to that email.

    Our guest services rep sees a new message in the inbox, and opens the inbox tab.

    Not only are messages for Property A and Property B in the same thread, there seems to be a high likelihood that the reservation Hostfully displays to the right of the message window is not the confirmed booking for Property B, but the Quote (or in some cases cancelled/past reservation) for Property A.

    Our reservationist replies to John's message with one of our templates, that included variable data, but since Hostfully has populated data from the Property A Quote, John Smith gets the wrong information.

    There is no way that I can see to ensure the correct Reservation/Inquiry loads in the inbox, nor to change between multiple reservations under the same email address in the inbox.

    In the event where a guest has multiple bookings, under one email address, conversations for all the bookings are jumbled in a single thread.

    The only reliable way I have found to ensure that you are messaging a guest about the correct reservation, is to click into the reservation from the Calendar or pipeline and select "send a message" to open the inbox.

    This is not intuitive, and has already lead to several instances of guests receiving incorrect information.

    In a perfect world, each individual lead would have its own message thread, with message threads sorted by individual email.

    So if John.smith@email.com had 7 leads associated with it, 5 past bookings, 1 future booking, and 1 inquiry, then searching John.smith@email.com would filter the inbox down to 7 threads, each one clearly marked with the guest name, email, property and stay dates.

    Clicking into those threads you would find all the messages associated with that lead, rather than all the messages ever sent to that email address.

    Currently, the inbox lumps together messages sent to the same email address. For guests with multiple bookings, particularly multiple bookings on different dates, this causes variable information to be unpredictable when the guests name is selected from the left hand sidebar in the inbox.

    For instance:

    John Smith made an inquiry on property A, and a quote is opened. He receives some automated communication about Property A that pulls in variables from Property A's listing .

    John Smith then changes his mind and books property B.

    John Smith receives our automated confirmation email for property B, which pulls in variables… more

    48 votes

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    7 comments  ·  Inbox  ·  Delete…  ·  Admin →
    completed  ·  AdminSteph (CTO, Hostfully) responded

    This will get released shortly. Currently in beta.

15. Easily switch between properties under an individual property page

    Ability to easily switch between properties while editing a property. You have this ability on the calendar page, but not on the property edit page. You currently have to go to all properties, which takes awhile to load, and then click the next property. Vs a dropdown to just switch. A previous post you said the functionality exists, it does not.

    7 votes

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    completed  ·  0 comments  ·  Property settings  ·  Delete…  ·  Admin →

16. Get messages by thread uid

    When using the 'NewInboxMessage' webhook, the provided information includes the agency UID, message UID, event type, and thread UID. To retrieve messages, it would be beneficial to access them using either the thread UID or lead UID. I propose the following endpoints:

    https://sandbox.hostfully.com/api/v3/messages/{lead_uid} (already implemented)
    https://sandbox.hostfully.com/api/v3/messages/{thread_uid}
    Additionally, it would be useful to include the 'message UID' within the payload for each message.

    2 votes

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    completed  ·  0 comments  ·  API  ·  Delete…  ·  Admin →

17. Have ability to create pricing rules on specific period and have it bulk edit

    As a VRM, I want to be able to create a % rate increase for a specific period of time and have it applied to all or some specific listings

    4 votes

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    0 comments  ·  Property settings  ·  Delete…  ·  Admin →
    completed  ·  AdminEric Andersen (VP, Operations, Hostfully) responded

    This is available through our new calendar! More info here

18. Add "Today" button to the calendar to return to current date

    Having a "back to today's date" button when looking at some dates would be sueful. We can come back to today's date in a click.

    7 votes

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    0 comments  ·  Calendar  ·  Delete…  ·  Admin →
    completed  ·  AdminAlice (Sr Product Mgr, Hostfully) responded

    this is now available on the calendar page

19. Support more Airbnb amenities

    Support more Airbnb amenities:
    animals; poolorjacuzziwithnofence; lakeorriverorwaterbody; climbingorplaystructure; heightswithnofence

    14 votes

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    1 comment  ·  Channels  ·  Delete…  ·  Admin →
    completed  ·  AdminEric Andersen (VP, Operations, Hostfully) responded

    Hi all, you can now set amenities directly on Airbnb and Booking.com and Hostfully won't override them. Since new amenities, facilities, and services are always being added by channels, this will make it easy for you to set what you want without waiting for Hostfully to add it to our product.

20. Direct Integration with NUKI Smartlock

    An integration with this Smartlock Brand is only possible via third party providers. This creates many bugs and is very costly. A direct integration with NUKI would solve the issue.

    1 vote

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    0 comments  ·  Integrations  ·  Delete…  ·  Admin →
    completed  ·  AdminSteph (CTO, Hostfully) responded

    Hostfully Devices now support Nuki locks - see https://www.hostfully.com/smart-devices/smart-locks/