208 results found
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Extra field for direct booking
Put an extra description field for direct booking. As a lot of us might do very differently from direct booking to some other OTAs, it might make sense that to have an extra field so we could write something up. In my case, I will require security deposit through Superhog, while I do not do that at Airbnb. Thx
1 voteDirect bokings are already identified as coming from the Hostfully channel.
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Include owner adjustment NOTES to reports
PMs would like to incorporate notes that describe the adjustments in the reports, so they can indicate why the repair was made, by whom, and hopefully a hyperlink to the images (before and after) of the work.
4 votesOwner adjustments notes are included in the Owner reports as "Expense Description".
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QR Codes for Direct Booking Site
It would be helpful to have a QR code to display in our homes so guests can scan and book again, directly on our website.
I understand you have a QR code for the guidebooks, so why not for the websites?5 votesAs per the comment below, there are multiple free online tools allowing you to create QR codes for any website or URL. Closing this.
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Ability to edit a guest details
I noticed that I can edit the details of a guest only if there's a booking: by clicking on "Edit" on the lead and then "Client Information".
BUT NOT if I click on "See all customers". There I land on a page that permits no editing.
Intuitively I would go to this list to edit customers info! And not on the lead pop up.
Another path that I feel we should be able to edit customer info would be: by clicking on the client Name on the lead pipeline. This should lead to the guest information page where I could…1 voteIf you click on the guest name, you will be able to add your metadata for this guest in the form. Note that this is not a "booking" data, this is guest data. This means that this points to a guest information, and a guest can be associated to multiple bookings, even across multiple property management companies. So you can annotate data for this guest (this is your data) but the underlying guest account is owned by the guest.
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Be able to choose which service provider when creating a job
So I have 2 cleaning provider. I call either one or the other depending on their schedule.
When I create a job, I can select the service from a drop down list. Problem is the services have the same names for both cleaning providers and I don't know which provider it is.
Logically I should be able to choose the provider first! and then the service.1 voteJust name your services like "Cleaning by Roberta", "Cleaning by Miami Cleaners".
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1 vote
This feature already exists. It is not called the sales agent, but booking agent, and you can dynamically send a message to the person in charge of the booking.
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1 vote
This already exists. When creating a service, please check the box "Service included with rental"
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Auto Response when any guest message arrives to acknowledge the message
We want a trigger that works as an AUTO response to ANY guest message so we can acknowledge their message and buy us time to respond more fully.
1 voteHello there. You can already use Hostfully triggers to respond to any messages you want, whether they are guest inquiries or even new messages hitting your Hostfully Inbox. Just create the message you want to acknowledge reception and tie it to any triggers.
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add the option save and open mailer on the mobile app
I want to have the save and open mailer button on the mobile app with the payment link to send it to the guest when using the app
1 voteThis is equivalent to "send a quote" option for inquiries. Otherwise, pick the corresponding quote template from the template picker.
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Booking Window Customization
It would be great if we had more control over same day bookings. For example, for one of our locations, it would be nice if we could enable same-day bookings only until a certain time. Having flexibility (like 12-hrs, instead of 1 day) or the ability to set time windows that we accept same day-bookings (like 6am-6pm) would be super helpful.
1 voteHello Eleanor, you are actually referring to a setting called "Booking Lead Time" on our system, and not Booking Window (which is how long in advance you accept bookings in the future). Booking Lead Time allows you to do exactly what you're asking, which is the ability to define the minimum amount of time you require before accepting a booking (vs the maximum for the other feature). On the screenshot attached, see how I set if to 12 hours, meaning that I will not accept bookings if the reservation is made less than 12 hours before the check-in time. Hope this helps.
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Track when the booking was cancelled
For now, we only know when the booking was booked and only see the booking was cancelled. However, there's no way to find when it was cancelled in the system. We want to know the cancellation date.
1 voteYou can create a Trigger of type "Booking Cancelled". Because triggers are real time events, you can use the time of the received cancellation notification as an indication of the day/time at which the booking was cancelled.
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Have a notification when guests request a hold from Quote sent
As a VRM, I would like to get a notification when guests request a hold from my Quote sent so that I can be noticed
At the moment, when they request a hold, it only directs guests to Hold confirmation page and the status is updated on my Pipeline page, calendar is blocked without notice.
1 voteThis feature already exists.
See the attached screen for the email received by the PM when the guest requests a hold.
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Support Photos in the Check-In instructions field
Allow photos in the check-in instructions tab so that some complex instructions can be easily understood.
2 votesYou can already add photos in the check-in instructions field, as long as these photos are already publicly accessible on the web somewhere. Go to the web page where you want to copy the photo, select the photo and copy it, then go to the check-in instructions field and paste the photo. The browser will automatically reference the photo from the other site and display it.
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Show pre-arrival form data directly on Stay Details section
Can you port arrival form directly to the Guest Information. We are manually collecting address and then cutting and pasting.
Add a formal set of booking gest address fields that align with client information. This would save a lot of time in updating! And then we can link to external integrations also!!
1 voteHello Mike, you can find the data provided by guests on the Pre-Arrival Form on the Stay Details tab on the Edit Lead pop-up (that you see when clicking bookings on the calendar).
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Changing Nightly Rate and Length of Stay requirement right in the Calendar, instead of having to go to each individual property pricing tab
It would be so easy and efficient to be able to change the nightly rate and length of stay (or at least just nightly rate) for individual or bulk properties right from the calendar view. The way you can on the Airbnb platform. Instead of having to navigate to each individual properties pricing tab, which is the only way to do it currently I believe. If I'm wrong and someone knows an easier way please let me know.
1 voteYou can now change the minumum stay from the Property Settings page - change your value and click the Bulk Edit button - then choose all the properties you want to apply the change to.
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Ability for owners to sign up and upload their properties themselves
Currently, we are using forms to onboard our new homeowner clients.
If the Homeowner could sign up by entering all the required data and we could then review and publish as they come in we would be providing a much better experience for the homeowner.
1 voteOwners can already import their properties using the Airbnb import tool on the owner portal.
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In fees and policies allow us to add discounts
Fees and policies should allow us to add discounts, an example we offer a 20% discount for a Monday to Friday stay for our direct bookers - we have to manually change the price - we have tick boxes to add a pet fee so a tick box to add a discount would be great
1 voteYou can already provide discounts either by creating promo codes or doing discounts directly on the pricing calendar.
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Allow Remotelock to populate the codes if the booking is confirmed instead of paid.
It's by design as Hostfully only pushes the pincode to RemoteLock when the reservation is fully paid.
However, we're managing guests' payment off-platform instead of following up payment with the payment processor synced with Hostfully. We would need to Mark as paid manually for those reservations from Pipeline so the system recognizes it's a paid booking and populate the codes accordingly.
Instead, we'd need a more flexible modifications to the program for just users who manage payments off platform to send pincodes to guests.
1 voteThe Hosfully platform already gets pin codes from RemoteLock when the reservation is confirmed (booked), and not when the reservation is fully paid.
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Ability view the potential guests reviews and star rating for Airbnb and vrbo in Hostfully
For now, it's not possible to check a potential guests reviews and star rating for Airbnb and vrbo in Hostfully.
A key part of my business is too properly vet guests and ensure they have great reviews before accepting their requests.
However, I am unable to check reviews from the Hostfully system.
Therefore this defeats having the review system if you cannot check review scores and comments prior to deciding if you want to accept their request.
I manage high end luxury properties I cannot accept all guests as they can damage the property.
1 voteHello Nick. Did you know that you can set your Airbnb settings to only accept guests with a vetted profile? On the Property Settings page, for the setting Guest Requirements, you can select "Well reviewed with verified identity", and Airbnb guarantees that the guests are vetted guests.
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Photos in messaging templates
I'd like to be able to include photos in my check-in instruction template for airbnb messages. The visual helps guests to know what to look for when arriving to a place they've never been before.
18 votesYou can copy an image from another webpage and paste it into your template. The system will know how to just copy the URL of the image behind the scene and will display it when a message is sent.
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