495 results found
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Property size should be pushed to Airbnb
Property size in Property Settings has not been supported via Airbnb API yet while it is pushed to BDC: https://prnt.sc/re3mFAHTYTQv; https://prnt.sc/ajZ-ZjbwZCp7
2 votes -
Guest email addresses in emails
With the new inbox we are getting replies from guests coming to our actual email account (ie: gmail or google) which is great as we were missing guests replies when they were coming into the inbox. However if I wish to reply to the guest from my email account not the inbox their address is not their just platform@hostfully. Is there any way to have their actual email address added as well (for non Airbnb guests - as I understand Airbnb have dedicated emails)
12 votes -
variable for recommendations only guidebook
Add a variable for recommendations only guidebook
2 votes -
SMS notification capability for UPDATED reservation
Hi Hostfully. I recently noticed a need for the function of being able to send SMS triggers to cleaners to notify them of a reservation date change update. New booking trigger and cancelled booking triggers have been working great but cleaners won't be notified when guests change their travel dates. In this case, the original booking isn't cancelled but just updated to a different date. So it would be great if you could add original/old check-in/-out dates variables on trigger templates so cleaner can receive a message like "unit 2. original date may 3- may 6. new date may 4…
8 votes -
Add arrivalLocalDateTime and departureLocalDateTime to the Hostfully API
Currently Check-in and Checkout TIMES are hard to manage within the Hostfully API and it's not possible to edit times once a booking has been placed (not a great experience for our users but I assume this is because Airbnb also locks their check-in/out times.
Hostfully created separate arrivalLocalDateTime and departureLocalDateTime fields which could have been the solution for Hostfully users not totally dependent on Airbnb but sadly, these fields can only be accessed via the Hostfully dashboard and not the API.
Wouldn't it be easy enough to simply add these two fields within the leads API section?
1 vote -
ability to put a time on when SMS messages can be sent/received
My owners get a text message when a booking is confirmed. Some folks finalize a booking in the middle of the night...would like to be able to send the texts only between 8 am and 8 pm or something like that....so it doesn't wake anyone up.
4 votes -
Add Different Public Names to Properties for Different OTA's
It would be nice to be able to designate separate Public Names for a property, depending on the OTA.
Each OTA has different requirements/allowances for name length and special characters. Airbnb for instance limits you to 50 characters, while Vrbo allows 80.
There seems to be no limit to the number of characters Hostfully allows for the public name, and I'm not clear what happens when the name in Hostfully exceeds the OTA's allotment of characters.
Additionally, the names used on OTA's are often more descriptive/call out amenities, or are optimized in an attempt to make them stand out. For…
5 votes -
Paginate /v2/guests endpoint
The /v2/guests endpoint currently returns all the guests in Hostfully. This doesn't scale very well and if a user has 1,000s of guests it's possible the endpoint could timeout or the response payload would be too large to send.
It would be great to add limit and offset query parameters to this endpoint just like you have for some of your other endpoints (e.g. /v2/leads)
This would not need to be a breaking change, you could have the endpoint behave the same way if no pagination parameters are provided so that nothing changes for any software that is currently using…
3 votes -
Allow users to get a list of guests from specific location
I want to search for all my customers from Florida. However, right now it's not possible in Hostfully.
Or there should be a way for me to get a list of guests from Florida (maybe via Reporting feature?).
- Idea from user Pamela McCue (pamela@ptmad.com)
3 votes -
Inbox default to show all messages, not just relevant ones
I think in order to not miss messages from past guests, the default on the inbox screen should be to "all" or at least an option to choose our own default view, so if you want to see "all" it isn't a manual process.
1 vote -
Quote or Special Offer option for VRBO enquiries.
I get a typical enquiry from VRBO guests requesting a discount/offer for longer stays. AirBnB allows the option to offer a discount, special offer, but Hostfully integration with VRBO does not. The work around puts the guest out and depends on gaining a lot of trust.
17 votes -
Add a property drop down box to the pricing page.
Add a property drop down box to the pricing page that would allow you to jump from property to property, Similar to the one on the Calander Tools page. It gets very time consuming when you are pricing 40 or more properties. It would cut our time in half, if we can avoid going to the properties page and then selecting the pricing tab.
4 votes -
Automessage detection
Add the ability to detect an autoresponse to a question. Ie detect a question about early check-in and schedule a response to that.
5 votes -
Ability to RECEIVE AND VIEW attachments that are received via email replies from VRBO guests
At the moment when a vrbo guest hits reply to any of my email messages sent through Hostfully and they attach images eg. of their driver's licence to send to me it is auto-filtered out and I can't see them. Then I have to ask them to compose a new email and resend which is a waste of time. If they try to upload their ID via the arrival form it only allows one upload so I usually only get the front or back and again have to ask them to send via email separately or to my phone. Would…
3 votes -
Color Code Pricing Periods and Enable Mouseover information
It would be helpful if each Pricing Period had a different color on the Pricing Periods tab (under Agency Settings). Right now, it just shows one color (I assume it's the color of the person who entered the Pricing Period info).
Also, it would be nice if you were able to see the details of the Pricing Period (such as name/date) when you mouseover the date on the calendar in Pricing Periods.
As a side note, I found and reported a glitch where if you delete a Pricing Period you may not be able to create a new one that…
2 votes -
Integrate with a phone system/lite-CRM like Aloware
Guesty has an integration with Aloware that seems like it would be really helpful. Guesty is only one of four integrations Aloware has, and since they've already integrated with one PMS, it would probably be relatively easy to integrate with another (i.e. Hostfully).
4 votes -
Enable booking statuses and the payment amount on the Guest Portal
Guests would like to have the ability to see the booking statuses such as Inquiry or Confirmed. They also would like to see how much they have paid and the outstanding balance prior to arrival.
6 votes -
Improve placement of the "Show details" link
On the Booking page, can you move the link placement of "show details" to be directly under the quoted rate? Guests who want the rate breakdown overlook this awesome feature because the Book Now button is more prominent. Then they click the Book Now to see the rate breakdown when they are just trying to figure out date and rates.
7 votes -
Change lead status from the calendar
It would be great if I could change the lead status (like it is on the pipeline) when I am going through the calendar view. For example mark it as paid, etc.
6 votes -
Fix email template that goes to Non-Guest, inbox@hostfully.com
All trigger messages that are sent to non-guest are sent from "inbox@hostfully.com" and the replyto is "inbox@hostfully.com" This violate our branding and looks wonky. When recipients reply, we never get the message. Not getting the replies has proven very destructive with our service providers/guest experience. Additionally, something about all the email addresses and servers seems to cause messages to not be delivered at all or be delivered to spam.
4 votes
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