SMS notification capability for UPDATED reservation
Hi Hostfully. I recently noticed a need for the function of being able to send SMS triggers to cleaners to notify them of a reservation date change update. New booking trigger and cancelled booking triggers have been working great but cleaners won't be notified when guests change their travel dates. In this case, the original booking isn't cancelled but just updated to a different date. So it would be great if you could add original/old check-in/-out dates variables on trigger templates so cleaner can receive a message like "unit 2. original date may 3- may 6. new date may 4 to may 7"
Thank you!
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Deana Steele
commented
Has this been resolved? I am encountering this issue. We have had guest extensions, not only is the job that was created NOT adjusting to the new date, the cleaner is also not being notified of the change.
I believe the initial trigger to create the job needs refinement so the cleaner notification can then trigger to send a message about an change
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Rebecca
commented
We will often have a guest extend their stay a night or shift their dates. When this happens it would be great to have a trigger to send an automatic message (custom template) to our cleaner that informs them the dates of the reservation was changed and to make the change in their cleaning calendars. This will prevent a guest arriving and the house is not ready. Please agree and vote on this improvement! Thanks!
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AdminThien (Admin, Hostfully) commented
Hi Aidan. For now, we have an event "for booking updated" in the trigger. But the thing is, it will trigger whenever the booking is updated, not check-in/out specific. That could be a workaround for now.
Our team will consider adding a specific rule for the event of changing the check-in/out date based on the votes on this ticket
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Hi Aidan. For now, we have an event "for booking updated" in the trigger. But the thing is, it will trigger whenever the booking is updated, not check-in/out specific. That could be a workaround for now.
Our team will consider adding a specific rule for the event of changing the check-in/out date based on the votes on this ticket