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Property Management Platform: Pipeline & Lead Assignment

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Expose externalBookingId information if present for lead created via API

Currently, the lead modal only displays the externalBookingId for leads originating from Airbnb, Vrbo, or Booking.com. However, when leads are created via the API, whether through an Agency API key, channel integration, or website integration, and an externalBookingId is provided, this field does not appear in the lead modal.

Please expose the externalBookingId in the lead modal UI for all leads where this field is present, regardless of the source. This includes leads created via the API.

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Phung Dang shared this idea  ·   ·  Report…  ·  Admin →
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  • Jeffrey Flynn commented  ·   ·  Report

    Thank you, Phung.

    As stated in separate thread, this is highly important to our client as they do not wish to burden customers with having to know the typical MD-5-style hash (e.g., 7bccee7b-0d56-429f-be0a-d98c52b5bd8a in order to communicate between customer and manager regarding an active booking. We prefer the customizable externalBookingId field to associate with the booking.