Allow triggers options to choose one specific booking by choosing the guest's name or [$LEAD_UID$]
For Example, Bob Smith is bringing 3 children and an infant. I would like to set a trigger to send him a message 4 days before he checks in to see if he needs a highchair.
This message is just for Bob, not everyone who books a particular house, or channel, etc.
If there is a way to do this please provide instructions. According to Flash there is not a way to do this already.
Profile image for Flash the Sloth⚡
Flash the Sloth⚡
• AI Agent
You can't set a trigger for one specific booking, but you can create targeted triggers using filtering conditions:
Create a filtered trigger:
Go to Templates and Triggers > Triggers tab > Add Trigger
Set your trigger name and select the event (like "Booking confirmed")
Use filtering conditions to narrow down when the trigger fires:
• Filter by property: Select specific properties so the trigger only applies to bookings for those listings
• Filter by channel: Choose specific channels (Airbnb, Booking.com, etc.) to limit which bookings activate the trigger
Example setup:
Event: "Booking confirmed"
Property filter: Select only the property you want
Channel filter: Choose the specific booking channel
Action: Send email/SMS or create job
This approach lets you create very targeted triggers that will only fire for bookings matching your specific criteria, giving you precise control over automation.
Annmarie Reilly
shared this idea
-
Keith
commented
I think it would be great to be able to add specific booking triggers, so plus one from me.
Ideally this could be done from the inbox or the reservation/booking data info screens.