The purpose of a Property Management Software is to support dynamic pricing, flexibility, and conversion, especially for direct bookings. A major gap right now is where and when discounts can be applied.

Direct-book guests don’t always use promo codes, and many inquiries come through our website specifically so we can interact, quote strategically, and close the sale. Sometimes that means offering a custom discount based on dates, length of stay, or guest budget after the inquiry is submitted.

Currently:

Promo codes only reduce Rent (pre-tax) if the guest knows and applies them at the time of inquiry.

If a promo code is not applied, there is no way to later apply a discount to Rent on that inquiry.

The only workaround is adding a discount under Fees, which does not reduce taxable Rent, resulting in higher taxes.

Order adjustments/refunds occur after taxes, creating unnecessary tax exposure and accounting friction.

Visibility matters just as much as tax treatment.
Lowering the Rent rate directly (without a visible discount line) makes it appear as though no discount was given. This often triggers guests to negotiate further or request additional discounts, despite already receiving one.

Being able to apply a Rent-level discount that is clearly shown in the quote and emailed to the guest:

Provides full transparency

Sets clear pricing expectations

Reduces follow-up discount requests

Reinforces perceived value without eroding trust

Why this matters (real example):

Inquiry Rent: $10,000

Tax @ 12%: $1,200

Discounted Rent should be: $8,000

Correct tax should be: $960

Difference: $240

That $240 could be redirected toward upsells (e.g., 8 days of pool & spa heat at $30/day) instead of being lost to unnecessary tax.

Current options don’t fully solve this:

Price Rules reduce Rent pre-tax but apply globally and automatically—not ideal for selective or situational discounts.

Promo codes depend on guest awareness and correct usage.

Fee-based discounts and post-tax refunds increase taxes and reduce pricing clarity.

Request / Recommendation:
Allow hosts to apply manual, visible Rent-level discounts (pre-tax) to:

Inquiries

Quotes

Existing orders (prior to final payment)

This would:

Reduce overpaid taxes

Improve direct-booking conversion

Maintain pricing transparency in emailed quotes

Minimize discount fatigue and margin erosion

Increase upsell opportunities rather than losing sales

This isn’t about discounting more—it’s about discounting correctly, transparently, and efficiently.