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Manage app notifications

Manage app notifications: a device user can decide what type of notification they get: message, new lead at its basic form, but potentially by property and channels as well.

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Phung Dang shared this idea  ·   ·  Report…  ·  Admin →
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under review  ·  AdminAlice (Sr Product Mgr, Hostfully) responded  · 

Thanks for the idea. 

What kind of setting would you need for this app notification mgmt feature?


- type of app notification: new lead, new message

- filter to specific channels, specific properties, ...?

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  • Tam Liggett commented  ·   ·  Report

    We should receive notifications for anything that has to do with a guest contacting us.

    - new question
    - reservation alteration request
    - cancellation
    - emergencies
    - guest left a - * review

    This is VERY important.

    Please fix this in an upgrade and allow people to turn notifications off if they don't want to be notified about what's going on with their business. Most people running an Airbnb business want to make sure their guests are taken care of or want to know if a booking is pending/gets cancelled/etc. and if they are not notified about messages than they are unable to keep up and ignore their guests and major issues result from doing that - from people getting locked out to serious issues like fire alarms going off. It's critical that we get notified when a guest sends a message. This is standard practice from Airbnb and VRBO.

    PLEASE VOTE!

  • AdminAlice (Sr Product Mgr, Hostfully) commented  ·   ·  Report

    Hi Dan, thanks for you idea!
    If you are talking about Push notifications on iOS and Android, we do plan to release this in 2 phases:

    1st phase: first implementation of push notifications for the Hostfully Mobile App installed on iOS or Android
    - push notifications for any new lead (inquiry, booking request, direct booking) coming from any channel
    - push notifications for any new message coming from a guest

    2nd phase: Manage push notification settings
    - ability to turn on or off the type of push notification you want to receive on your device: new lead or new message

    There is currently no notification being sent for smart locks.

    If you were thinking of email and text notifications, these are currently managed within the web platform via the Templates & Triggers menu. I invite you to submit any idea regarding the web platform in the Property Management Platform forum: https://hostfully.uservoice.com/forums/271343-property-management-platform

  • Dan Driscoll commented  ·   ·  Report

    Allow user to toggle on/off which notifications they do and do not want to receive from a detailed list

    As in I do want to receive notifications about bookings but not notifications about a smart lock integration ... and then later I can toggle "on" the smart lock notifications when I want to receive those