Settings and activity
31 results found
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5 votes
FRB Rentals supported this idea ·
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3 votes
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15 votes
We are planning to provide bulk edit capabilities for Fees and Policies, as we did for Main Property Settings. Once the feature is deployed, setting fees across your inventory (or a subset you select) will be done in a couple clicks.
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11 votes
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3 votes
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2 votes
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23 votes
Thank you for submitting this idea. We have considered this in the past but this behavior comes with complexities. The question is whether we consider a property as booked on the first split payment and block the calendar or not:
- if we do: a guest could pay $5 on a $1000 payment and the calendar will be blocked with a payment that does not meet the reservation amount threshold (putting the PM at risk)
- if we do not consider it as booked until the whole $1000 is received, the PM could end up with 4 payments of $200 and the property is still available. Someone else could then end en booking the property and the PM is left with having to process 4 refunds.
So this feature is definitely interesting but requires that particular threshold rules to be defined and the system behaviour to adapt to them.
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22 votes
This is now available in our beta release.
The stacked calendar + single property calendar on the owner portal have the same look & feel as the ones from the agency PMP.
As a PM, you now have new permissions you can setup for each owner:
- owner can view min stay + nighly rate
- owner can view booking details (guest name, number of guests)
- owner can view owner payout.
The payout is calculated as is: base rent minus agency commission. It does not take into account any fee or taxes.
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40 votes
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19 votes
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41 votes
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1 vote
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14 votes
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10 votes
We are planning to offer the 'order adjustment' feature that will let you add a charge or a refund to any order (Airbnb or other channel), with an adjustment type (rent, tax, fee, service, resolution).
The order adjustment will then show up in your enhanced reports under the corresponding type (rent, tax, fee) into your Financial reports, Fee reports and Owner reports.
Along with the creation of order adjustments, you will be able to create a manual transactions that reflect the payment or the refund of your order adjustments, if your guest paid outside of your default payment service provider. This will insure accurate accountability in your transaction report.
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2 votes
An error occurred while saving the comment -
6 votes
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8 votes
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10 votes
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9 votes
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14 votes
We have found we are missing communications from our guest on the day they are checking out.
What we've found is when using RELEVANT (which is default), on the day of check-out, a lead is moved to ARCHIVED. (as it should)
BUT - this immediately removes any messages from Relevant, and there is still on-going communications going on with guest on their last day (and possibly the next day), that we miss.
If RELEVANT can be updated to INCLUDE Leads Archived for less than 24 hours (or 48?), then we'll still see all messages we need to respond to in the default Relevant status. Thanks!
Rich / FRB Rentals