Settings and activity
255 results found
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5 votes
Keith
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6 votesKeith
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15 votesKeith
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15 votes
Could you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.
Keith
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46 votes
An error occurred while saving the comment Keith
commented
I do like the receipt template now in inbox
Along with pdf version there should be an image version
This will get into Airbnb and other channels that might not support pdf
An error occurred while saving the comment Keith
commented
I'm not sure how to generate any kind of receipt. I get requests for them all the time and have to make them manually.. it's very annoying.
Keith
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23 votes
An error occurred while saving the comment Keith
commented
I find this request a little confusing.
VRBO policy doesn't allow offline bookings:
https://help.vrbo.com/articles/About-offline-bookingEither the guest needs to complete the bookigng through the channels booking workflow or it is a direct booking for which VRBO is NOT owed a commission for lead generation.
The latter shouldn't expect to get a full VRBO integration since it cut them out of the process.
The tight thing would be to have the guest complete the booking through VRBO as an online booking
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10 votesKeith
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3 votes
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1 voteKeith
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1 voteKeith
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Keith
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11 votes
An error occurred while saving the comment Keith
commented
I find this odd also. it should just be part of the "rent"
Alternatively, we should be able to assign this to a field.
In our case, the rate multiplier offsets the platform cost, we deduct this prior to computing our split with the hosts.
so for us I'd like this rate multiplier to be a "platform fee". but I agree "rate multiplier" is bad.
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16 votes
An error occurred while saving the comment Keith
commented
I'm not sure the value of this option specifically, but here are my asks :
1) I'd like to create multiple templates and have them cycled through for specific guests.
in other words, template one is used for the first time we review that guest. Template 2 for the 2nd time we review the same guest...etc...
as it is, they keep getting the same review for repeated stays which doesn't look personalized.
Optionally (in addition) would like the option to create sets. randomly choose one of set 1, and one of set 2.
I'd also like reviews to be based on our star ratings for the guest based on the "internal guest notes" tab.
Otherwise I see no value in this internal guests notes.. but I figured the idea was that we review them there and those stars get posted.
Notes would be for private messages and the review template text would go to the public review.
If we don't fill that out by the time the review triggers then it's the generic review .
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32 votes
An error occurred while saving the comment Keith
commented
Thinking more about this, I think the ideal solution is forthe PM to be able to configure the price shown to the owner.
In our case, they get [rent - (platform fee + channel price adjustment)]
if we can have 2 columns (include/exclude) with all the compnents that might go into price, then PM's could just check the components they want to include or exclude from the computation.
ideally this would be done at the account level with an override by owner and/or by property.
This would make this the most configurable and flexible.
An error occurred while saving the comment Keith
commented
we use the channel price adjustment feature to account for the platform fees.
it should be possible for hostfully to reduce the rent by this amount (if set to do so by the manager)We don't make the booking value visible to owners for this reason, and send them a monthly statement, but they really would like to know as reservations come in how much money they're making.
Keith
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71 votes
An error occurred while saving the comment Keith
commented
In addition, if we could use variables int he subject lines that would reduce the number of templates we have.. many have the same content but we need more identifiable headlines like: "your stay at <<property_name>>"
Keith
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7 votesKeith
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6 votesKeith
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An error occurred while saving the comment Keith
commented
While hotels.com isn't specifically listed, I thought that it was part of VRBO expanded distribution network:
https://help.vrbo.com/articles/What-is-the-Expanded-Distribution-Network
In looking further, I don't see any of our vrbo listings on hotels.com so this may be either a function of getting vrbo to market them or maybe hostfully does have to implement a separate hotels.com API.
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7 votesKeith
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47 votesKeith
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23 votesKeith
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6 votesKeith
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These should all be separate triggers
Financial changes.
Date/time changes
Meta data/notes/names changes