76 results found
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Automatically cancel the reservation when payment fails
Currently when payment fails for insufficient funds the booking goes into our calendar and blocks the dates preventing anyone else from booking. In VRBO it looks like a valid reservation. It isn't obvious to the guests or to us that there is a problem with payment so the conversation with the guest continues as usual and check in details are provided. Until I see a vague email from Hostfully saying that a payment failed. It doesn't identify the reservation. Just that a payment failed. If I hadn't been checking my email I wouldn't know. Quite often the email gets lost…
39 votes -
Require Billing Zip Code, Address and Card Name in Payment Work Flow (Helps Prevent Fraud)
Right now, the only credit card information asked on the current payment processor work flow is card number, CVC and expiration date. Anyone with a stolen credit card can use this to pay and we have seen an increase in fraud chargebacks.
We are requesting to add additional required fields in the payment page such as billing zip code, billing address, and card name to help filter out some fraud purchases.
5 votes -
Ability to split payments for reservations
Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more payments.
83 votes -
Automatic PayPal invoices for vrbo and independent bookings
Automatic PayPal invoices for vrbo and independent bookings
3 votes -
Scheduling security deposit payments
We should have the ability to Schedule. Hopefully should also work with payment systems to negotiate a refund on the transaction fees.
26 votesNote that we already support holds, they are called "Additional charge" - please see documentation at https://help.hostfully.com/en/articles/3032124-using-the-additional-charge-option
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Extended credit-card holds for security deposits
Make Damage/Security Deposits able to be 'PreAuthorized' and not a charge (this scares some guests off), all the way until the guest checks out.
40 votes -
Collect Security Deposit from Airbnb guests
Although VRBO already allows for security deposit collection, having something as well for Airbnb guests would be ideal! Automating a message 1-2 weeks prior to check-in, with a link to an invoice with deposit amount would be sufficient.
It would be up to hosts to communicate properly with guests to set expectations that this invoice will be coming prior to their arrival.
25 votes -
A Formula or link to Airbnb's Transaction History.
When running an owner report, the total reflects the entire cost of the reservation. When a guest stays for 2 or more months, Airbnb breaks up your payouts in 30 day increments. I would like to pay may owner's what I actually received for that month. If I pay the entire reservation and the guest cancels mid-stay, I would have to ask for money back from the owner. The Transaction History also accounts for guest resolutions. i.e. charges for damage or refunds for guest inconveniences.
3 votes -
display under the dates of the calendars the price of the night so that customers can make a good selection.
several rental sites display the price for each of the days in the calendar, much less of a surprise for the customer.
6 votes -
Put a modification of reservation duration
When adding nights to an existing stay, allow a time duration to allow them to pay or else the addition is cancelled.
Same as the HOLD duration.2 votes -
The ability to have Vacation Rent Payment on the property level in Hostfully
We would like to be able to choose Vacation Rent Payment as our payment processor so we can use different VRP accounts on the property level in Hostfully.
Our accounting systems and processes and PMS we are transitioning from allowed us to use our multiple Vacation Rent Payment accts.
As a PM, we would like to continue to offer this service to our owners for direct deposit into their accts.8 votes -
Pipeline not showing option to send payment request email until payment due date
If under property settings 100% of the payment is not collected at the time of reservation (i.e. certain percentage will be due x days prior to checkin), then pipeline won't show the option to "send balance payment request" until the payment due date which is x days prior to checkin date. manager should be able to send the balance payment request ahead of the due date and not wait for the payment due date to send the payment request.
6 votes -
Add New Payment as a trigger for Zapier
It would be great to have a Zapier trigger that fires when a new payment is created, which includes all the payment data in individual fields.
10 votes -
Ability to pay more than minimum at reservation
A guest should be able to pay more than the minimum payment required at registration
5 votes -
Mid-Term Stays and Recurring Payments
At least 85% of our guests book via our direct booking website. The majority of them stay with us for 2-6 months. They always want to pay for just 1 month at a time, but Hostfully requires them to pay for the entire stay up front. This scares some potential guests away because even though we explain that we can manually just charge them for 1 month at a time, all they see is the huge total amount for the entire stay when they do a search for their dates. When they do book, we are currently having guests just…
63 votes -
Include total $ amount collected in occupancy agreement
Allow users to include the $ amount collected to the rental agreement, as it is sometimes necessary during legal disputes, to show that amount.
Renaming the rental agreement to "occupancy agreement" would also be a more acurate name, since renter laws such as rent control don't apply to Short Term Rentals.5 votes
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